Xsellco eDesk Overview
xSellco-edesk unifies customer support emails and tickets with relevant order data in a user-friendly mailbox. Setup is quick and takes only minutes.
This is a summary of the comprehensive capabilities and benefits of Xsellco eDesk based on over 61 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Do you need to check if Xsellco eDesk is right for your needs? Our Cuspera AI engine can evaluate how Xsellco eDesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Xsellco eDesk supports business activities such as:
- Helpdesk Management
- Engagement Management
- Contract Management
- Digital Signature
- Products & Pricelist Management
Xsellco eDesk can help you with many business goals, such as Acquire Customers. It can help manage these activities if you use Website and Social Media for these needs. As a solution, Xsellco eDesk's capabilities include Ticketing.
Xsellco eDesk was founded in 2012.
Xsellco eDesk Reviews
11 buyers and buying teams have used Cuspera to assess how well Xsellco eDesk solved their business needs. Cuspera uses 61 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Business Priorities
Acquire Customers is the most popular business priority peers achieved using Xsellco eDesk.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Contract Management , as the business use cases that they have been most satisfied while using Xsellco eDesk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
3.84/5 ★ |
"...xSellco helps our customer support team respond to every message in seconds making us more efficient. ..." eCommerce Customer Service Software |
| Engagement Management with Website and Social Media |
3.87/5 ★ |
"...eDesk gathers customer interactions from your website, all your marketplaces and social channels into one place...." eCommerce Customer Service Software |
| Contract Management |
3.42/5 ★ |
"...Keeping up with strict marketplace Service Level Agreements (SLA) is supremely important...." eCommerce Customer Service Software |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
3.84/5 ★ |
"...xSellco helps our customer support team respond to every message in seconds making us more efficient. ..." eCommerce Customer Service Software |
|
| Engagement Management with Website and Social Media |
3.87/5 ★ |
"...eDesk gathers customer interactions from your website, all your marketplaces and social channels into one place...." eCommerce Customer Service Software |
|
| Contract Management |
3.42/5 ★ |
"...Keeping up with strict marketplace Service Level Agreements (SLA) is supremely important...." eCommerce Customer Service Software |
|
Customer Stories
Bigjigs Toys - Consumer Goods
Peer and Expert Opinion on Features
for Xsellco eDesk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (8) |
IT and Other Capabilities
for Xsellco eDesk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3) |
| Data Export | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (14) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (2) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (14) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (2) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (6) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (6) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for Xsellco eDesk
Top Failure Risks for Xsellco eDesk
Vendor Profile Details
HQ Location
15-17 Percy Place, Dublin, Dublin D04 V250, ie
Employees
51-100
Social
Financials
PRIVATE
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