Whatfix Digital Adoption Platform (DAP)

Whatfix helped Reed, a leading UK recruitment company, drive CRM adoption with in-app guidance and hands-on training. Reed used Whatfix to create a role-based, interactive onboarding program. 94% of employees engaged with the new CRM training. CRM-related IT support calls dropped by 23% in six mont...hs. 92% of employees found Whatfix training more effective than traditional learning. Reed improved seller efficiency and reduced CRM downtime.

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Whatfix helped Takealot onboard new sellers and boost advanced feature adoption with in-app guidance. Sellers used interactive tutorials to set up profiles and make their first sale. Whatfix enabled self-guided support, reducing help desk overload. Takealot saved $224,000, deflected 132,000 support... tickets, and cut onboarding time by 83%. Sellers learned advanced techniques and used new features more easily.

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Whatfix helped OMRON improve SAP Concur adoption with in-app tutorials and contextual user support. OMRON used Whatfix to guide employees through expense processes and create a help library. This reduced expense report rejections by 25% and cut improperly submitted reports and claim rejections by 7...%. Employees solved more issues on their own, freeing up IT resources. OMRON gained better process insights and improved ROI from SAP Concur.

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