Whatfix Digital Adoption Platform (DAP)

Whatfix used its own digital adoption platform to onboard 620 new employees remotely. The team created personalized, in-app onboarding and training for over 120 internal applications. Self Help featu...res resolved 941 HR queries in three months, reducing manual support. Engagement tools like pop-ups and badges increased employee interaction and productivity. Whatfix improved time-to-proficiency and kept remote teams connected using its platform.
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Whatfix helped The Select Group train 200 recruiters each year on Bullhorn ATS. Recruiters accessed 24/7 in-app guidance and self-help, resolving most ATS issues independently. 89% of self-help searc...hes answered recruiter IT support queries. TSG digitized onboarding and training, speeding up time to competency for new and tenured employees. Managers and engineers found it easier to build and deploy training content. Whatfix analytics guided content creation, improving help resources over time.
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Whatfix helped Travelport speed up adoption of Travelport+ for both internal teams and customers. The platform brought in-app guidance, hands-on simulations, and analytics directly into workflows. Th...is made onboarding easier and reduced IT support tickets. Travelport used Whatfix Mirror to create safe training simulations for complex scenarios. Analytics let Travelport spot user friction and improve the experience after launch. The result was faster user readiness and better support for agencies and teams.
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Whatfix helped Riversand onboard over 18,000 users with in-app guidance. Riversand used Whatfix to centralize training, reduce time spent switching between resources, and deliver contextual help. The... Self Help and Pop-Up features enabled 89% engagement on critical updates and a 200% increase in webinar attendance. Riversand also leveraged multilingual support for global users. The partnership led to improved user experience and recognition in Gartner and Forrester reports.
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