Whatfix Digital Adoption Platform (DAP)

Whatfix helped the University of Arizona improve Trellis user training and reduce support tickets. The university embedded Whatfix in Trellis and Salesforce Marketing Cloud to provide in-app guidance... and self-help support. Over 382,000 user engagements were recorded, and 96 hours of live training were saved each year. The IT team saw fewer bug tickets and higher user satisfaction. Whatfix enabled better onboarding, faster adoption, and less strain on support staff.
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Whatfix helped Windward Risk Managers cut agent support queries by 87% in two months. Over 5,500 agents used in-app guidance and self-help tools within Duck Creek workflows. Agents no longer needed t...o leave their workflow to find help, reducing support calls and speeding up policy processing. Self Help search success rose from 61% to 87%. Embedded training and pop-ups improved agent adoption and reduced confusion.
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Whatfix helped Renewable Energy Group, Inc. cut time-to-proficiency on Salesforce CRM and Oracle JD Edwards by 50%. New hires now reach productivity in three months instead of six. REG reduced daily ...application-related IT support tickets by 83%. Standardized in-app guidance and analytics improved onboarding, minimized accounting errors, and empowered self-service support. Employees now solve most issues themselves, freeing up resources for strategic work.
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