Real-World Case Studies and Customer Success Stories with Userlane

Userlane helped Deutsche Bahn, Germany's top railway operator, improve software adoption and employee effectiveness. The company used Userlane's interactive guidance for Atlassian Jira. Employees ach...ieved a 97% task completion rate in Jira. Effectiveness increased five times. Deutsche Bahn doubled its ROI on software implementation. Training costs and time to proficiency were reduced. The company plans to expand Userlane to more applications.
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Userlane helped Drucker + Falk improve user adoption and employee satisfaction in their Yardi Voyager ERP system. The company used Userlane’s HEART analytics and Engagement Suite for onboarding, trai...ning, and data-driven decisions. They achieved 83% user adoption in Yardi Voyager and 82% employee satisfaction. In-app guidance and feedback tools made employees more confident and proactive. Userlane’s platform supported tailored training and better reporting, streamlining operations for Drucker + Falk.
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Userlane helped spring venture group automate Salesforce onboarding and training. The company reduced CRM training time by 83%, cutting hours from 18 to 3. New hires achieved 136% of their sales quot...as in the first month after training. Salesforce adoption reached 100%. Employee Net Promoter Score rose to 83, up from 57 before Userlane. The sales team now spends more time selling and less time on tool training.
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Userlane helped BayernLB boost software adoption in Microsoft Dynamics 365. The bank wanted to make complex processes easier for employees and improve customer satisfaction. Userlane's HEART framewor...k showed how staff used the software and found new ways to help. BayernLB saw 87% user adoption and a 70% increase in efficiency for 1200 employees. Employees now feel more confident using Microsoft Dynamics 365 for important tasks.
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Userlane helped serviceminder, a CRM and operations software platform, improve user experience and support in just four weeks. The challenge was to make learning easier for users with different needs... and styles. Userlane provided interactive guides, tooltips, and analytics to boost onboarding and training. The results were strong: 67% customer satisfaction and a 64% engagement rate. Users now learn by doing, and support tickets are expected to drop.
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Userlane helps Ninox Software onboard users faster with in-app, guided experiences. Ninox users learn the software more easily and reach key milestones sooner. Userlane's platform led to a 53% engage...ment rate among trial users and a 74% adoption rate among paid users. Ninox also saw a 10x increase in customer retention. The solution reduces manual onboarding and support needs.
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Userlane helped Dutch Flower Group improve customer onboarding and support during a major SAP Commerce Cloud rollout. Customers struggled with the new system, leading to high support calls and frustr...ation. Userlane provided in-app guidance, real-time training, and content in 24 languages. Dutch Flower Group onboarded 10,500 users, achieved a 40% user engagement rate, and offered 24/7 customer support. Training time dropped and customer satisfaction increased.
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Userlane helps Dutch Flower Group make customer support easy inside their software. Users get step-by-step help without needing to submit tickets. This leads to a 40% software engagement rate and 24/...7 support. Dutch Flower Group onboarded 10,500 software users with Userlane. Support tickets dropped and users finished tasks faster.
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Userlane’s Digital Adoption Platform helped RENOLIT, a global manufacturing company, cut training time by 75%. RENOLIT used Userlane to make onboarding and training for their InnoView tool easier. Em...ployees now learn at their own pace with in-app guidance. Application adoption rose from 60% to 91% in one year. Data quality improved, helping better business decisions.
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Userlane helped AGCO improve user onboarding and support for the FendtONE offboard application. AGCO used Userlane’s Engagement Suite to guide users and share updates. This led to a 57% user retentio...n rate in the FendtONE app. Support response time was cut in half. AGCO found the platform easy to use and saw better communication with their customers.
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Userlane’s Digital Adoption Platform helped HELLA, a global automotive supplier, cut training costs by 25%. The company reduced training time by 15% and increased user engagement by 74%. Over 4,000 e...mployees were onboarded to SAP PPM with in-app guidance and real-time support. Userlane’s analytics improved project transparency and data quality. Employees now get help directly in the application, boosting productivity and confidence.
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Userlane helped Linde Engineering onboard suppliers two times faster. The company used Userlane's step-by-step interactive guidance for its SupplierConnect platform. Training costs dropped by over 60...%. Support requests fell by 48%. Linde Engineering now provides instant help and better communication to suppliers using Userlane.
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