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Torch
Torch Talent Management 4.32 247 reviewer insights
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Torch: Customer Engagement and Leadership Coaching for Customer Success

Leadership Coaching Solution

Torch helps SMB teams with leadership coaching for customer success. Teams use it to provide coaching that emphasizes listening, empathy, and understanding different perspectives.

Is Torch right for your team? Compare with MindTickle

Torch use cases

Use cases

Business priorities

Use cases and business priorities: customer satisfaction

How satisfied reviewers are with each. Click a point or an item to read the reviews.

What solutions does Torch provide for Coaching?

What makes Torch ideal for Onboarding?

What solutions does Torch provide for Engaging And Following Up?

Why is Torch the best choice for Collaboration?

Why is Torch the best choice for Create Learning Path?

11 buyers and buying teams have used Cuspera to assess how well Torch solved their Talent Management needs. Cuspera uses 247 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Talent Management needs.

Who uses Torch

IndustriesAggregated usage insights
Computer Software: 38%Consumer Goods: 15%Legal Services: 15%Food & Beverages: 12%Information Technology and Services: 12%Other industries: 8%
  • Other industries8%
Company sizeAggregated usage insights
Small business: 38%Enterprise: 35%Mid-market: 27%
  • Small business38%
  • Enterprise35%
  • Mid-market27%

Torch customer stories

Results reported in published case studies.

Dominion Energy

Energy · Very Large
$11.5M torch Systems

Torch Systems raised $11.5 million to enhance its AI-powered outdoor asset intelligence platform, TerraNodeâ„¢, which is now deployed at Dominion Energy's solar sites. The platform provid...

Torch Systems raised $11.5 million to enhance its AI-powered outdoor asset intelligence platform, TerraNodeâ„¢, which is now deployed at Dominion Energy's solar sites. The platform provides continuous monitoring for fire risks, equipment overheating, and vegetation growth. Torch's technology combines multiple sensors and edge AI to offer real-time operational intelligence across distributed assets.

Oct 2026 Source: businesswire.com ↗

Dominion Energy

Energy · Very Large
$11.5M torch Systems

Torch Systems raised $11.5 million to expand its AI-powered outdoor asset intelligence platform. The company plans to increase deployments of its TerraNode sensing devices, which are used...

Torch Systems raised $11.5 million to expand its AI-powered outdoor asset intelligence platform. The company plans to increase deployments of its TerraNode sensing devices, which are used by Dominion Energy for monitoring fire risk and equipment health at solar sites. Torch's platform offers continuous monitoring for various infrastructure events, including fire detection and environmental changes.

Oct 2026 Source: unite.ai ↗

Gregory S., Financial Leader; Joseph T., Engineering Leader; Azam M., Business Leader

Financial Services · Small

Torch’s customer success leadership coaching helped leaders like Gregory S., Joseph T., and Azam M. improve team collaboration and communication. Leaders reported feeling calmer, more tho...

Torch’s customer success leadership coaching helped leaders like Gregory S., Joseph T., and Azam M. improve team collaboration and communication. Leaders reported feeling calmer, more thoughtful, and intentional in their approach. Coaching focused on listening, empathy, and understanding different perspectives. This led to stronger team support and better business outcomes. Leaders learned to turn customer insights into growth opportunities.

Read the story → Source: torch.io ↗

Torch activities

From 247 reviewer insights.

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Torch vs MindTickle Compare use cases and reviews → Torch vs DeveLoop Compare use cases and reviews → Torch vs Self-Directed Learning Engine™ Compare use cases and reviews →

Torch Technology, Inc. News

M&A

Torch Acquires AI Learning Company Praxis Labs to Redefine Coaching as a Catalyst for Organizational Change | Torch

Torch has acquired AI learning company Praxis Labs to enhance its coaching platform with AI-driven organizational intelligence. This acquisition aims to bridge the strategy-execution gap in leadership development by integrating Praxis Labs' AI capabilities with Torch's contextual coaching. The combined platform will provide real-time insights into organizational health, enabling targeted interventions. Praxis Labs co-founders Elise Smith and Heather Shen will join Torch in executive roles to advance AI product development.

Read more →
M&A

Praxis Labs Acquisition: The story behind our biggest move yet

Torch.io has acquired Praxis Labs to create an advanced leadership development system integrating AI with human coaching. This acquisition aims to enhance leadership capabilities by combining Torch's contextual coaching with Praxis's adaptive practice simulations. The new system offers real-time insights and immersive practice, enabling leaders to navigate complex challenges effectively. Elise Smith and Heather Shen, founders of Praxis, will join Torch as Head of AI Growth and Head of AI Product, respectively.

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M&A

Torch Acquires AI Learning Company Praxis Labs to Redefine Coaching as a Catalyst for ...

Torch has acquired AI learning company Praxis Labs to enhance its leadership development platform. This acquisition integrates Praxis Labs' AI-driven practice simulations and skills assessments with Torch's contextual coaching, aiming to transform leadership development into a strategic business driver. The combined platform will offer real-time organizational insights and tailored leadership growth, aligning individual coaching with company priorities.

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Executive

Torch appoints new Chief Marketing Officer, Chief Revenue Officer ...

Torch has appointed a new Chief Marketing Officer and Chief Revenue Officer, and added Glint's Founder and former CEO to its board of directors.

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Torch Technology, Inc. Profile

Company Name

Torch Technology, Inc.

Company Website

https://torch.io/

HQ Location

San Francisco, California

Social

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