Talisma Customer Engagement Platform: Use-Cases, Insights and Reviews | 2025 Cuspera

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Integrated platform for a true Omni-channel experience across multiple channels

Talisma Customer Engagement Platform Overview

Talisma's customer engagement platform enhances customer journeys and retention. The right digital solution is offered for effective engagement to fulfillment.

Use Cases

Customers recommend Engagement Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Talisma Customer Engagement Platform.

Other use cases:

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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Talisma Customer Engagement Platform.

Other priorities:

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Talisma Customer Engagement Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Talisma Customer Engagement Platform works with different mediums / channels such as Mobile. Mobile App. and Omnichannel.

Comprehensive Insights on Talisma Customer Engagement Platform Use Cases

What benefits does Talisma Customer Engagement Platform offer for Engagement Management?

Case Studies

Insurance

CASE STUDY Bharti AXA

Bharti AXA improved customer interactions and achieved digital transformation using Talisma's solutions, enhancing sales capabilities and adapting to challenges posed by the Covid-19 crisis.

Hospitality

CASE STUDY ITC

The Talisma Digital Platform improved ITC's guest experience and communication, validating their investment. It significantly enhanced business outcomes in hotel lead management.

Banking

CASE STUDY IndusInd Bank

IndusInd Bank improved customer satisfaction by 60%, first-time resolution by 70%, back-office productivity by 30%, and upsell and cross-sell rates by 50%.

Financial Services

CASE STUDY Motilal Oswal

Motilal Oswal enhanced customer service by 5 times using Talisma CRM, improving client relationship management and operational efficiency in the financial industry.

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FEATURE	RATINGS AND REVIEWS
Analytics	3.49/5 ★ Read Reviews (5)
Custom Reports	3.16/5 ★ Read Reviews (2)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	3.49/5 ★ Read Reviews (5)
Custom Reports	3.16/5 ★ Read Reviews (2)

Software Failure Risk Guidance

for Talisma Customer Engagement Platform

Top Failure Risks for Talisma Customer Engagement Platform

Talisma News

Executive 30/06/2025

Talisma Appoints Jhilik Sharma and Aaron Schwarzberg to Executive Leadership Roles

Talisma appointed Jhilik Sharma as chief operating officer and Aaron Schwarzberg as president, US market. These executive hires support Talisma's expansion of AI-powered solutions in higher education and financial services. The company aims to accelerate global growth and strengthen its leadership in AI-driven customer engagement platforms.

Product 04/03/2025

Talisma Corporation Unveils CXM.AI Enabling Hyper-personalised Customer Interactions with AI-Driven Intelligence

Talisma Corporation has launched CXM.AI, a new AI-driven tool for hyper-personalized customer interactions.

Partnership 17/09/2024

Talisma partners with Faria Education Group to bolster K-12 education in India - Business Standard

Talisma is teaming up with Faria Education Group to improve K-12 education in India.

16/09/2024

Talisma partners Faria Education Group to bolster K-12 education in India

Talisma partners with Faria Education Group to enhance K-12 education in India using advanced technology.

Talisma Profile

Company Name

Talisma

Company Website

https://www.talisma.com/

Year Founded

1999

HQ Location

5201 Congress Ave. Boca Raton FL 33487

Employees

501-1000

Social

Financials

M&A