Social Spiral Overview

Social Spiral is a loyalty platform that makes it simple for customers to join, and easy to engage customers. It is used by small-to-medium businesses, media and agencies. It helps to engage customers from traditional media and encourage customers to share, opt-in (SMS/email) and give feedback.

Social Spiral users can alert customers in promotions, deals and gifts based on predefined loyalty triggers. With the help of electronic coupons, users can issue and track customer reward points using smartphones. It provides a digital alternative to creating and distributing physical cards as part of a rewards management program.

Social Spiral features text message campaigns. Users can also design SMS campaigns to recruit customer reviews for their businesses. The analytics module tracks customer engagement metrics, which helps users to assess their campaign management processes.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Social Spiral solved their Customer Loyalty Management needs. Cuspera uses 215 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Social Spiral.

Other priorities:

  • Improve Brand Engagement
  • Improve Consistency
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Promotion Management , Sales Incentive Management , as the business use cases that they have been most satisfied while using Social Spiral.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management with Promotions, Social Media and Coupons

4.97/5

Read Reviews (52)

"...Social Spiral: This loyalty program is easy for customers to use because it s all SMS text based...." Starting a Loyalty Program Doesn t Have to Be Hard, Here s How
customise loyalty program

4.85/5

Read Reviews (15)

Promotion Management with Promotions, Coupons and Social Media

4.91/5

Read Reviews (23)

"...Loyalty triggers : automatically send customers promotions, deals and gifts based on their history...." Loyalty Features - Simple Loyalty
Sales Incentive Management with Promotions, Coupons and Social Media

4.83/5

Read Reviews (14)

"...About Social Spiral Social Spiral is a customer loyalty management solution that offers reward points management, electronic coupons, membership management and analytics within a suite...." Peer review
PEER EXPERIENCES
Loyalty Management with Promotions, Social Media and Coupons

4.97/5

Read Reviews (52)

"...Social Spiral: This loyalty program is easy for customers to use because it s all SMS text based...." Starting a Loyalty Program Doesn t Have to Be Hard, Here s How
customise loyalty program

4.97/5

Read Reviews (15)

Promotion Management with Promotions, Coupons and Social Media

4.91/5

Read Reviews (23)

"...Loyalty triggers : automatically send customers promotions, deals and gifts based on their history...." Loyalty Features - Simple Loyalty
Sales Incentive Management with Promotions, Coupons and Social Media

4.83/5

Read Reviews (14)

"...About Social Spiral Social Spiral is a customer loyalty management solution that offers reward points management, electronic coupons, membership management and analytics within a suite...." Peer review

10+ more Business Use Cases

Our AI advisor, Wyz, harnessed 215 insights from peers and experts to help you assess how these Social Spiral use cases fit your Customer Loyalty Management needs.

Popular Business Setting

for Social Spiral

Top Industries

  • Hospital & Health Care
  • Food & Beverages
  • Retail

Popular in

  • Small Business
  • Mid Market

Peers used Social Spiral to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Social Spiral

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

4.79/5

Read Reviews (41)
Gamification

4.79/5

Read Reviews (41)
FEATURES RATINGS AND REVIEWS
Rewards

4.79/5

Read Reviews (41)
Gamification

4.79/5

Read Reviews (41)

IT and Other Capabilities

for Social Spiral

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

0.84/5

Read Reviews (3)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

0.84/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.61/5

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.61/5

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.93/5

Read Reviews (29)
Analytics

4.92/5

Read Reviews (28)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.93/5

Read Reviews (29)
Analytics

4.92/5

Read Reviews (28)

Software Failure Risk Guidance

?

for Social Spiral

Overall Risk Meter

Low Medium High

Top Failure Risks for Social Spiral

Vendor Profile Details

Company Name

Social Spiral

Company Website

http://socialspiral.com/

HQ Location

220 20th Street West, Saskatoon, SK S7M 0W9, CA

Employees

2-10

Social