SmarterTrack Overview

SmarterTrack offers help desk software with email ticketing, live chat, and VoIP-integrated call tracking. A knowledge base and community portal are also included.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Communication Management, as the business use cases that they have been most satisfied with while using SmarterTrack.

Other use cases:

  • Community Building
  • Proposal & Quote Management
  • Distribution Management
  • Engagement Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using SmarterTrack.

Other priorities:

  • Improve Efficiency
See all business priorities See less business priorities

SmarterTrack Use-Cases and Business Priorities: Customer Satisfaction Data

SmarterTrack works with different mediums / channels such as E-Mail. Chat. and Phone Calls.

SmarterTrack's features include Ticketing. and SmarterTrack support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also SmarterTrack analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Great Support Ticket tool, with knowledge base, chat, user/agent support, queue, reminders, auto-responses, you name it...." Peer review by Verified Reviewer, Computer Software

SmarterTrack, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SmarterTrack

Top Industries

  • Information Technology and Services
  • Financial Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business

SmarterTrack is popular in Information Technology And Services, Financial Services, and Marketing And Advertising and is widely used by Mid Market, and Small Business,

SmarterTrack Customer wins, Customer success stories, Case studies

How can SmarterTrack enhance your Helpdesk Management process?

What Are the key features of SmarterTrack for Knowledge Management?

Why is SmarterTrack the best choice for Communication Management?

17 buyers and buying teams have used Cuspera to assess how well SmarterTrack solved their Help Desk needs. Cuspera uses 128 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Firehouse Solutions - Internet - Small

SmarterMail, SmarterTrack, and SmarterStats helped Firehouse Solutions cut support hours and focus on core services. They needed a Microsoft Exchange alternative with lower costs and strong uptime fo...r first responders. SmarterTools provided a single platform for email, analytics, and customer service. Firehouse Solutions now handles over 54,000 inbound and 34,000 outbound messages, runs on Azure Cloud, and sends e-alerts to first responders. The team values data ownership and improved customer support.

Read on →

simplehosting.ch - Internet - Small

SmarterMail helped simplehosting.ch replace Icewarp for email hosting. They needed a secure, reliable email platform that worked with Plesk. SmarterMail offered strong integration, centralized mailse...rver features, and easy setup. This led to fewer mail servers needed and better compatibility with email clients. Simplehosting.ch expanded their enterprise email offering and saw ongoing innovation from SmarterMail.

Read on →

Hostek - Information Technology And Services - Medium

SmarterMail helped Hostek, a web hosting company, solve email server management problems. Hostek used SmarterMail's browser-based management and API-driven features to automate tasks and build custom... integrations, including with WHMCS. This improved efficiency and allowed Hostek to offer robust, scalable, and secure enterprise email. Hostek now supports over 28,000 domains and 103,000 mailboxes with complete email client compatibility.

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ASPnix - Information Technology And Services - Small

SmarterMail and SmarterStats helped ASPnix, a Denver-based web hosting company, deliver reliable email hosting to over 20,000 customers. ASPnix chose SmarterTools for its affordable pricing and stron...g features, supporting their growth from startup. SmarterMail reduced support tickets for email issues to just a few per week. SmarterStats provided easy, reliable web log analytics. ASPnix benefited from continual innovation and strong compatibility with mobile and desktop email clients.

Read on →
lightning

Peers used SmarterTrack for helpdesk management and knowledge management

SmarterTrack Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.39/5 ★

Read Reviews (4)
Analytics

3.88/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.39/5 ★

Read Reviews (4)
Analytics

3.88/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for SmarterTrack

Top Failure Risks for SmarterTrack

SmarterTools Inc. News

Product

U.S. CISA adds Microsoft Office, GNU InetUtils, SmarterTools ...

The U.S. Cybersecurity and Infrastructure Security Agency (CISA) added vulnerabilities in SmarterTools SmarterMail to its Known Exploited Vulnerabilities catalog. The vulnerabilities, CVE-2025-52691 and CVE-2026-23760, allow unauthenticated remote code execution and authentication bypass. Users are advised to update to SmarterMail version Build 9413 to mitigate these risks.

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Company

Oh no, not again hackers targeting SmarterTools SmarterMail for the second time in weeks - Cyber Daily

SmarterTools' SmarterMail has been targeted by hackers for the second time in weeks due to a reverse-engineered patch. The vulnerability allows attackers to reset admin passwords and execute remote code. Despite a recent patch, widespread exploitation continues, highlighting significant security concerns for users.

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Product

SmarterTools SmarterMail Vulnerability Enables Remote Code Execution; PoC Released - Cyber Press

A critical vulnerability in SmarterTools SmarterMail, CVE-2025-52691, allows unauthenticated remote code execution via path traversal in file uploads. Although patched in build 9413, the vulnerability was disclosed three months later, raising concerns about notification protocols. Organizations using older builds should upgrade immediately to mitigate risks.

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SmarterTools Inc. Profile

Company Name

SmarterTools Inc.

Company Website

https://www.smartertools.com/

HQ Location

1903 W. Parkside Lane, #106, Phoenix, Arizona 85027, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE