SmarterTrack Overview
SmarterTrack offers help desk software with email ticketing, live chat, and VoIP-integrated call tracking. A knowledge base and community portal are also included.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Communication Management, as the business use cases that they have been most satisfied with while using SmarterTrack.
Business Priorities
Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using SmarterTrack.
SmarterTrack Use-Cases and Business Priorities: Customer Satisfaction Data
SmarterTrack works with different mediums / channels such as E-Mail. Chat. and Phone Calls.
SmarterTrack's features include Ticketing. and SmarterTrack support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also SmarterTrack analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Deliver unparalleled customer service by offering multiple communication channels: email ticketing, live chat and VoIP integration, and self-service resources like a knowledge base and customer support community...." Peer review from SmarterTools
Peer review evidence (same sources as the product rating summary)
"...SmarterTrack is an online help desk that allows improving customer service while utilizing employees and lowering the overall support costs...." Peer review
"...Features include a ticket system, live chat, call logs, time logs, Who s On, branding and language support, cost analysis, data mining, reporting, surveys, a task management system, and a knowledge base. ..." One Information and Communications Technology Limited has Partnered with SmarterTools Inc. to Distribute SmarterTools Software as an Authorized Reseller
"...so that when I want to change the text automatically included in every message to announce a webinar or new support materials you don't have to bang around trying to remember where the setting is...." Peer review by User
SmarterTrack, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SmarterTrack
Top Industries
- Information Technology and Services
- Financial Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
SmarterTrack is popular in Information Technology And Services, Financial Services, and Marketing And Advertising and is widely used by Mid Market, and Small Business,
SmarterTrack Customer wins, Customer success stories, Case studies
How can SmarterTrack enhance your Helpdesk Management process?
How efficiently Does SmarterTrack manage your Knowledge Management?
What benefits does SmarterTrack offer for Communication Management?
17 buyers and buying teams have used Cuspera to assess how well SmarterTrack solved their Help Desk needs. Cuspera uses 128 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Firehouse Solutions - Internet - Small
Peers used SmarterTrack for helpdesk management and knowledge management
SmarterTrack Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for SmarterTrack
Top Failure Risks for SmarterTrack
SmarterTools Inc. News
As the world leans towards the protection of personal data, so must SmarterTools.
SmarterTools is enhancing SmarterMail's intrusion prevention system to improve security against spam, phishing, and brute-force attacks. New features include a delay option for unauthenticated requests, a configurable successful authentication score, and advanced rule stacking for layered protection. A new Authentication Report tracks login attempts, aiding in attack detection. These updates aim to make SmarterMail's IDS more robust and flexible.
U.S. CISA adds Microsoft Office, GNU InetUtils, SmarterTools ...
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) added vulnerabilities in SmarterTools SmarterMail to its Known Exploited Vulnerabilities catalog. The vulnerabilities, CVE-2025-52691 and CVE-2026-23760, allow unauthenticated remote code execution and authentication bypass. Users are advised to update to SmarterMail version Build 9413 to mitigate these risks.
Oh no, not again hackers targeting SmarterTools SmarterMail for the second time in weeks - Cyber Daily
SmarterTools' SmarterMail has been targeted by hackers for the second time in weeks due to a reverse-engineered patch. The vulnerability allows attackers to reset admin passwords and execute remote code. Despite a recent patch, widespread exploitation continues, highlighting significant security concerns for users.
SmarterTools SmarterMail Vulnerability Enables Remote Code Execution; PoC Released - Cyber Press
A critical vulnerability in SmarterTools SmarterMail, CVE-2025-52691, allows unauthenticated remote code execution via path traversal in file uploads. Although patched in build 9413, the vulnerability was disclosed three months later, raising concerns about notification protocols. Organizations using older builds should upgrade immediately to mitigate risks.
SmarterTools Inc. Profile
Company Name
SmarterTools Inc.
Company Website
https://www.smartertools.com/HQ Location
1903 W. Parkside Lane, #106, Phoenix, Arizona 85027, US
Employees
11-50
Social
Financials
PRIVATE
