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Hospitality Case Studies and Success Stories with Satisfi Platform
CASE STUDY Snowbird
Satisfi Labs' AI-powered virtual assistant, Dog Chat, helped Snowbird manage guest questions during the busy winter season and the COVID-19 pandemic. The virtual assistant answered over 38,000 messag...es from more than 19,000 users. Dog Chat saved the equivalent of 30 staff workweeks and drove $150,000 in projected annual assisted revenue. It reduced call and email volume, letting staff focus on on-site guests. Snowbird won the 2021 NSAA Best Use of Mobile Technology award for this solution.
Satisfi Labs' conversational AI helped Riverbanks Zoo and Garden manage a surge in visitor questions. The zoo used a virtual assistant on their website and Facebook Messenger to answer guest question...s fast. This solution led to an 18% drop in call volume in 2018 compared to 2017. The AI assistant handled over 113,000 conversations and helped more than 44,000 unique visitors. The marketing team gained new insights from guest questions, improving business operations.
Mountain Creek is a four-season resort. They worked with Satisfi Labs. They wanted to improve customer service. They also wanted to handle seasonal demand changes.
Satisfi Labs’ conversational experience platform helped VISIT DENVER digitize its visitor center. The platform enabled 24/7 visitor engagement and saved the team 40 staff hours per week. 65% of chat ...conversations now happen after business hours. 25% of chat traffic redirects visitors to other website areas, increasing resource discoverability. VISIT DENVER improved digital engagement and operational efficiency with this solution.
Miracle Mile Shops improved visitor experience post-COVID by enhancing their AI assistant, Jules, to handle inquiries from over 26 million annual visitors without on-site staff.
CASE STUDY Miracle Mile Shops at Planet Hollywood Las Vegas
Satisfi Labs' AI-powered virtual assistant, Jules, helps Miracle Mile Shops at Planet Hollywood Las Vegas serve over 26 million annual visitors. After reopening post-Covid, they improved Jules with n...ew features and rich content to boost discoverability and guest experience. In March 2021, they added an auto-open feature, making Jules visible to all website users. Within nine months, Jules answered over 146,000 unique visitor questions, with a 279% increase in question volume after the update. 65% of questions led users to the map and directions feature.
Events Services Case Studies and Success Stories with Satisfi Platform
CASE STUDY American Express
American Express faced a challenge at BST Hyde Park. They had many pre-event questions. Satisfi Labs helped them manage these questions. The solution improved their efficiency.
Entertainment Case Studies and Success Stories with Satisfi Platform
CASE STUDY Oakland Zoo
In February 2018, Satisfi Labs started working with Oakland Zoo. The zoo is a top attraction in California. They needed a tool for a smooth visitor experience.
CASE STUDY American Express presents BST Hyde Park
Satisfi Labs’ AI Chat helped American Express presents BST Hyde Park manage a surge of guest questions before their event. The team used generative AI to answer 113,000 messages in just 17 days. This... saved over 1,750 operational hours in less than two months. The AI Chat improved guest communication and made guest services better. On the day before the event, questions increased by 461%, but the AI handled them with ease.
Satisfi Labs' conversational AI technology helped Oakland Zoo manage a 3X increase in visitor questions. The zoo used a virtual assistant on their website and Facebook Messenger to give instant answe...rs and support guests 24/7. The solution reduced call center workload and promoted new zoo initiatives. Since July 2020, the AI assistant answered over 27,000 messages, saved staff 969 work hours, and helped more than 10,000 unique visitors.
CASE STUDY The Los Angeles Zoo and Botanical Gardens (LA Zoo)
We launched a partnership in February 2019 with The Los Angeles Zoo and Botanical Gardens (LA Zoo), which receives nearly 1.8 million visitors per year and is owned and operated by the City of Los An...geles, covering 133 acres of land. In February 2021, we helped LA Zoo relaunch its AI-powered virtual assistant to help reduce the call volume to zoo staff and inform guests about new policies and operating procedures to ensure a safe and enjoyable zoo experience.
The 2022 MLB World Series Champions, the Houston Astros, partnered with Satisfi Labs to modernize their box office and address pre- and post-purchase needs. The Astros enhanced their Satisfi AI Chat ...with ticket commerce functionality, allowing fans to buy single-game tickets directly through the chat. The team heavily promoted this ticket-savvy AI Chat during the 2022 season – and by streamlining the ticketing process, the Astros improved customer satisfaction and reallocated employees to other areas of the stadium, saving 11,000+ hours of work.
We launched a partnership with Snowbird in February 2020 to develop an AI-powered virtual assistant to help inform guests and reduce call volume, especially during the COVID-19 pandemic.
CASE STUDY The Los Angeles Zoo and Botanical Gardens
Satisfi Labs partnered with The Los Angeles Zoo in February 2019. The zoo gets 1.8 million visitors each year. It is owned by the City of Los Angeles. The zoo covers 133 acres of land.
CASE STUDY Ripley’s Aquarium and Attractions of the Smokies
Satisfi Labs' AI-powered virtual assistant helped Ripley’s Aquarium and Attractions of the Smokies answer thousands of visitor questions online. The platform identified a high demand for a Tennessee ...resident ticket discount, leading Ripley’s to create this new offer. The assistant handled over 82,000 unique visitor questions and saved staff about 33 hours of work each week. More than 2,000 requests for the new discount came through the platform, boosting regional engagement and foot traffic.
WICKED, a famous Broadway musical, wanted to improve visitor experience. They aimed to make ticket buying easier for guests. The case study focuses on enhancing the overall guest experience.
CASE STUDY American Express presents BST Hyde Park
BST Hyde Park faced challenges with pre-event guest communications. They used Satisfi Labs' AI Chat to manage 113k messages in 17 days. This saved over 1,750 operational hours. The AI Chat improved c...ommunication and guest services, showing the impact of AI in event management.
Miracle Mile Shops is a tourist attraction at Planet Hollywood Las Vegas. It sees many new visitors every day. The case study is about its collaboration with Satisfi Labs.
Satisfi Labs launched an AI-powered virtual assistant for Wicked, a top Broadway musical, using Broadw.ai. Wicked wanted to improve the ticket buying process and guest experience. The solution let gu...ests buy tickets directly in chat and answered questions about the show and nearby options. Wicked saw a 700% increase in ROI, a 20% higher average ticket price than the industry, and over 90,000 visitor requests handled since launch.
CASE STUDY Ripley’s Aquarium and Attractions of the Smokies
Ripley’s Aquarium and Attractions of the Smokies in Gatlinburg, Tennessee, introduced a new virtual assistant. This assistant is artificially intelligent. Visitors can interact with it on websites an...d Facebook Messenger.
Wicked, a famous Broadway musical, wanted to improve ticket purchasing for guests. They partnered with Broadw.ai and Satisfi Labs to create an AI-powered assistant for their website and Facebook Mess...enger. This assistant integrated with Ticketmaster, allowing direct ticket purchases. As a result, Wicked saw a 700% increase in ROI and a 20% higher average ticket price. The assistant helped over 90,000 unique visitors.
Satisfi Labs partnered with Riverbanks Zoo and Garden in June 2018. Riverbanks Zoo is a USA Today “10 Best Readers’ Choice” Zoo. It is one of the largest mid-sized zoos in the United States.
Education Case Studies and Success Stories with Satisfi Platform
CASE STUDY University of Florida
In March 2022, the University of Florida worked with Satisfi Labs. They wanted to handle more fan questions. They did not want to lose customer service quality.
Satisfi Labs provided the University of Florida with an AI-powered chat assistant called Albert. UF used Albert to handle spikes in fan questions and reduce call and email volume. The AI Chat offered... 24/7 support, in-chat ticket buying, and collected valuable fan data. Within two days, it answered over 2,700 questions. After launch, 57% of chat questions were about season tickets, 8% about digital ticketing, and 35% about general ticket sales. The solution helped UF improve marketing and communications and let staff focus on outbound sales.
Satisfi Labs’ AI Agent Engine helped The University of Alabama manage rising student support demands. The university faced high call volumes and fewer staff. Satisfi Labs’ platform provided a custom ...AI agent for 24/7 student support. Call volumes dropped by 78%, from 1,800 to 400 per day. 44.7% of chat conversations now happen after business hours. Staff saved 142 work hours in six months. Students and parents get faster, more accurate answers.
In June 2022, Premiership Rugby needed a quick solution for a surge in ticketing questions. They wanted fast implementation for the Gallagher Premiership Final.
Mississippi State Athletics used Satisfi Labs' AI platform. They wanted to enhance fan engagement. They also aimed to drive revenue. The platform helped them achieve these goals.
Satisfi Labs’ AI Chat and Bridge Live Chat helped Mississippi State Athletics improve fan engagement and boost ticket sales. The platform gave fans 24/7 support, with 56.8% of chats and 60% of ticket... questions handled after hours. The AI turned routine questions into sales, guiding fans from single-game to season ticket purchases. The analytics dashboard gave the team new insights into fan behavior, helping them make better decisions. Season ticket responses saw a 33% click-through rate to the purchase site.
Satisfi Labs’ conversational AI Chat helped Premiership Rugby manage a surge in ticketing questions for the Gallagher Premiership Final. The AI Chat answered over 14,000 messages in 10 days, saving 3...47 work hours. 78% of messages came outside business hours, and 31% were about ticket access. The solution supported international fans and reduced staffing needs. Premiership Rugby used the data to improve future processes.
The Houston Astros worked with Satisfi Labs. They wanted to modernize their box office. They also wanted to address pre- and post-purchase needs. The Astros are the 2022 MLB World Series Champions.
Satisfi Labs AI Chat helped the Houston Astros modernize their ticketing. Fans could buy single-game tickets directly in chat. The Astros promoted the AI Chat across web, app, and QR codes. They sold... $232,000 in tickets during the 2022 season. 71% of tickets sold were on game day. The team saved over 11,000 work hours and improved customer satisfaction.
Satisfi Labs helped the Minnesota Vikings launch a virtual assistant and Apple Business Chat to answer fan questions and improve game day experiences. The solution let fans chat with the team using t...heir iOS devices. Over 31,000 fan questions were answered in the 2019 season, with 38% coming through Apple Business Chat. Fans who used the chat had a 1 point higher satisfaction rate. The Vikings saw better fan engagement and more positive feedback.
Satisfi Labs’ Marketing Engine helped Cure Bowl unify their marketing tools. The team was fully onboarded in just two weeks. They now manage email, SMS, and social media from one platform. They uploa...ded their contact database and unsubscribes in less than 24 hours. After launch, they added three new outbound channels. The team saw better open rates, click-throughs, and more ticket sales for the 2025 Bowl Game.
Satisfi Labs launched a virtual assistant with the Minnesota Vikings in 2017. It helps fans with game day questions. It also provides info on food, drinks, and the team. The assistant is used at U.S.... Bank Stadium.
The Minnesota Vikings improved fan satisfaction by 1 point using Satisfi Labs and Apple Business Chat, enhancing game day experiences and direct team communication since 2017.
The Cure Bowl faced challenges with disconnected marketing tools that limited their ability to reach fans effectively. They partnered with Satisfi Labs to use the Marketing Engine platform, which uni...fied their marketing efforts. Within two weeks, they were fully operational, managing email, SMS, and social media from one interface. This led to improved campaign performance and audience engagement. They now make informed decisions based on actual audience behavior, leading to better ticket sales and fundraising potential.
Other Industry Case Studies and Success Stories with Satisfi Platform
CASE STUDY Riverbanks Zoo and Garden
We launched a partnership in June 2018 with Riverbanks Zoo and Garden, a USA Today “10 Best Readers’ Choice” Zoo and one of the largest mid-sized zoos in the United States. As one of South Carolina’s... leading attraction destinations, Riverbanks Zoo and Garden saw a record high attendance in 2018 and 2019. With this exciting growth in attendance, the Zoo team faced a challenge to keep up with the additional staffing and administrative costs that accompanied their impressive increase in visitors. Riverbanks Zoo used our conversational AI technology to implement a multi-channel virtual assistant on Riverbanks’ website and Facebook Messenger. The goal was to assist with answering visitors frequently asked questions quickly and accurately. The virtual assistant, powered by AI, made an immediate impact on Riverbanks’ increasing administrative needs. It not only decreased call volume but also...
VISIT DENVER wanted to improve digital visitor engagement. They used Satisfi Labs to offer 24/7 concierge services. This helped them provide personalized experiences. The focus was on enhancing visit...or interaction.
Satisfi Labs partnered with Snowbird in February 2020. This was during their busy winter season. The partnership started just before COVID-19 paused the world.
