SAS Customer Intelligence Overview
SAS-customer-intelligence helps identify profitable growth opportunities. Marketing initiatives are amplified using SAS's customer intelligence solutions.
Use Cases
Customers recommend Engagement Management, Campaign Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using SAS Customer Intelligence.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAS Customer Intelligence.
SAS Customer Intelligence Use-Cases and Business Priorities: Customer Satisfaction Data
SAS Customer Intelligence works with different mediums / channels such as Offline. Omnichannel. Social Media etc.
SAS Customer Intelligence's features include Personalization. and SAS Customer Intelligence support capabilities include AI Powered, 24/7 Support, Email Support, etc. also SAS Customer Intelligence analytics capabilities include Analytics, and Custom Reports.
Reviews
"...SAS s 'Customer Link Analytics' enables businesses to identify their customers' social communities which allows them to manage their campaign effectiveness by targeting prospects and retaining high-value customers...." Peer review
Peer review evidence (same sources as the product rating summary)
"...Consider SAS Customer Intelligence 360 to get detailed insight from the digital channels where your customers interact with your brand the most...." SAS CI 360 Integration with Twilio Voice App
"...SAS Customer Intelligence 360 helps marketers exploit digital and offline data with practical self-learning AI applications and guided analytics for successful campaign orchestration...." SAS Again Named a Leader for Multichannel Marketing Hubs in Gartner s Magic Quadrant 2019
"...The more insight you have, the easier it is to deliver real-time recommendations and decisions to customer channels such as websites, mobile devices, call centers, financial services branches, point of sale locations and ATMs...." Customer Intelligence
Popular Business Setting
for SAS Customer Intelligence
Top Industries
- Computer Software
- Hospitality
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Large Enterprise
SAS Customer Intelligence is popular in Computer Software, Hospitality, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Large Enterprise.
SAS Customer Intelligence Customer wins, Customer success stories, Case studies
How does SAS Customer Intelligence facilitate Engagement Management?
What solutions does SAS Customer Intelligence provide for Campaign Management?
How can SAS Customer Intelligence enhance your Forecasting process?
What makes SAS Customer Intelligence ideal for Lifetime Value Management?
11 buyers and buying teams have used Cuspera to assess how well SAS Customer Intelligence solved their business needs. Cuspera uses 259 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
DHL Supply Chain - Logistics And Supply Chain - Very Large
DHL Supply Chain to handle SAS ground operations at Manchester Airport
Liverpool Football Club - Sports - Very Large
Data Giant SAS's Deal With Liverpool FC Signals a Broader B2B Shift
Kerala State IT Mission - Government - Very Large
Kerala partners with SAS to use AI in welfare schemes
HSBC - Financial Services - Very Large
Peers used SAS Customer Intelligence for engagement management and campaign management
SAS Customer Intelligence Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (71) |
| Custom Reports | Read Reviews (49) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (71) |
| Custom Reports | Read Reviews (49) |
Software Failure Risk Guidance
?for SAS Customer Intelligence
Overall Risk Meter
Top Failure Risks for SAS Customer Intelligence
SAS Institute Inc. News
SAS named a Leader in financial crime management solutions, says top research and advisory firm
SAS has been recognized as a Leader in financial crime management solutions by Forrester Research in its Q3 2026 report. SAS's AI-powered, cloud-native Viya platform received the highest scores in nine out of eleven criteria, highlighting its capabilities in data integration, AI/ML-based risk scoring, and regulatory reporting. This recognition underscores SAS's strength in fraud and financial crime management.
SAS and AWS bring new insights to AI Enterprise Conference 2026
SAS and AWS are collaborating at the AI Enterprise Conference 2026 to discuss AI trust and governance. They will present the SAS Data and AI Impact Report, highlighting AI's role in business. The collaboration includes integrating SAS Viya and other platforms with AWS technology to enhance AI solutions.
SAS aces Chartis' 2026 fraud platform evaluation, best-in-class in every category
SAS has been recognized as a leader in the 2026 Chartis fraud platform evaluation, earning best-in-class scores in 21 out of 25 criteria. SAS excelled in enterprise fraud, payment fraud, and fraud platform categories, showcasing its strengths in analytics, AI functionality, and integrated fraud management solutions. This recognition underscores SAS's role in providing comprehensive fraud detection and management capabilities.
Swiss Re and SAS partner to support insurers with AI-driven risk intelligence
Swiss Re and SAS have formed a strategic partnership to enhance insurers' risk assessment and pricing using AI-driven solutions. The collaboration integrates Swiss Re's catastrophe risk expertise with SAS's AI and actuarial modeling capabilities, enabling insurers to incorporate real-time risk data into underwriting and pricing processes. This joint solution aims to improve operational efficiency and decision-making in the insurance sector.
SAS Institute Inc. Profile
Company Name
Company Website
//sas.com/en_us/home.htmlHQ Location
100 SAS Campus Drive, Cary, NC 27513, US
Employees
10001+
Social
Financials
PRIVATE
