SAS Customer Intelligence Overview

SAS-customer-intelligence helps identify profitable growth opportunities. Marketing initiatives are amplified using SAS's customer intelligence solutions.

Use Cases

Customers recommend Engagement Management, Campaign Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using SAS Customer Intelligence.

Other use cases:

  • Forecasting
  • Lifetime Value Management
  • Order Management
  • Digital Marketing
  • Sending & Publishing Communications
  • Advertisement
  • Competitive Intelligence
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAS Customer Intelligence.

Other priorities:

  • Improve ROI
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Internal Communications
  • Establish Thought Leadership
  • Improve Brand Engagement
See all business priorities See less business priorities

SAS Customer Intelligence Use-Cases and Business Priorities: Customer Satisfaction Data

SAS Customer Intelligence works with different mediums / channels such as Offline. Omnichannel. Social Media etc.

SAS Customer Intelligence's features include Personalization. and SAS Customer Intelligence support capabilities include AI Powered, 24/7 Support, Email Support, etc. also SAS Customer Intelligence analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Provides simulation-based forecasting, sales order management, data visualization and reporting capabilities...." Peer review from SAS Institute

Popular Business Setting

for SAS Customer Intelligence

Top Industries

  • Computer Software
  • Hospitality
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

SAS Customer Intelligence is popular in Computer Software, Hospitality, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Large Enterprise.

SAS Customer Intelligence Customer wins, Customer success stories, Case studies

Why is SAS Customer Intelligence the best choice for Engagement Management?

What benefits does SAS Customer Intelligence offer for Campaign Management?

Why is SAS Customer Intelligence the best choice for Forecasting?

How does SAS Customer Intelligence facilitate Lifetime Value Management?

11 buyers and buying teams have used Cuspera to assess how well SAS Customer Intelligence solved their business needs. Cuspera uses 259 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

 

WPS Strengthens Hard FM Portfolio with SAS Software Contract

WPS Facilities Management has secured a 1 million contract with SAS Software for hard FM services across SAS' UK locations, including Marlow, London, and Glasgow. The contract involves planned preven...tative maintenance and reactive services, ensuring asset performance and compliance. WPS will integrate with SAS' supply chain to provide high-quality service continuity.

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Liverpool FC Teams Up with SAS in Multi-Year AI Marketing Deal - Soccerscene

Liverpool FC has partnered with SAS in a multi-year agreement to integrate SAS Customer Intelligence 360 and SAS Viya into its marketing operations. This partnership focuses on using AI and data anal...ytics to enhance fan engagement and marketing efficiency. The collaboration also includes a STEM education initiative with the LFC Foundation, highlighting a blend of enterprise and community impact.

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Predictive AI tools from SAS and Pinnacle Solutions transform pediatric care | SAS India

SAS and Pinnacle Solutions have partnered to implement the Predictive Health Solutions Patient No-Show Predictor at Childrens Specialized Hospital, significantly reducing patient no-shows by 63% in o...ne clinic. Built on SAS Viya and hosted on AWS, this tool analyzes scheduling data to improve patient care and operational efficiency, showcasing the impact of advanced analytics and AI in healthcare.

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Vanquis Bank - Banking - banking

Vanquis Bank uses SAS Viya on Microsoft Azure to reduce risk and cloud costs. They improve analytics efficiency and performance. The bank centralizes workload balancing with SAS Grid Manager. This he...lps reduce IT infrastructure costs. Business users are exploring SAS Viya for better accuracy and reliability.

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Boddie-Noell Enterprises - Restaurants - restaurants

SAS Viya helps Boddie-Noell Enterprises, the largest Hardee’s franchise operator in the US, improve fast food service. They use SAS Visual Forecasting, Visual Analytics, and Intelligent Decisioning t...o make data-driven decisions. This boosts productivity, efficiency, and customer satisfaction. Orders are taken faster and food is served quickly and accurately. Boddie-Noell relies on AI and analytics to keep lines moving and quality high.

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Caser Seguros - Insurance - insurance

SAS Customer Analytics helped Caser Seguros, a large insurance company, win in a tough price war. The company used SAS to analyze market trends and competitor pricing. This let them react quickly and... keep more customers. The predictive tools helped them prepare for churn and launch retention programs fast. Caser Seguros needed a flexible solution for many sales channels, and SAS delivered.

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lightning

Peers used SAS Customer Intelligence for engagement management and campaign management

SAS Customer Intelligence Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (13)
Analytics

4.69/5 ★

Read Reviews (71)
Custom Reports

4.58/5 ★

Read Reviews (49)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (13)
Analytics

4.69/5 ★

Read Reviews (71)
Custom Reports

4.58/5 ★

Read Reviews (49)

Software Failure Risk Guidance

?

for SAS Customer Intelligence

Overall Risk Meter

Low Medium High

Top Failure Risks for SAS Customer Intelligence

SAS Institute Inc. News

Partnership

SAS, NC State and ECU Deploying Sensors and IoT Analytics to Help Farmers Protect ...

SAS, in collaboration with NC State and ECU, is deploying sensors and IoT analytics to aid farmers in North Carolina. The project uses SAS Analytics for IoT to provide real-time data on water depth, soil moisture, and salinity, helping farmers manage flood risks and soil salinity. This initiative aims to enhance agricultural resilience and productivity.

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Awards

SAS earns recognition on the 3rd annual CRN AI 100 list

SAS has been recognized on the 2026 CRN AI 100 list for the third consecutive year, highlighting its leadership in AI data and analytics. This accolade underscores SAS's commitment to AI innovation and its ability to empower IT channel partners with scalable AI solutions, including its cloud-native platform, SAS Viya.

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Partnership

SAS focused on partner enablement in APAC

SAS is enhancing its partner ecosystem in the Asia Pacific region, focusing on partner enablement to support growth and cater to local market needs. The company emphasizes strategic partnerships with local firms for domain expertise, ensuring partners are well-equipped with SAS technology. This approach aims to integrate SAS solutions with various technologies, providing customers with tailored, industry-specific solutions.

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Partnership

SAS Taps 3 for Starlink Subsidy, Global Roaming Support

SAS has partnered with telecom provider 3 to enhance its global communications and inflight internet services. The partnership will manage SAS' mobile communication and subsidize Starlink internet for passengers. It aims to integrate SAS' EuroBonus program with 3's services, potentially allowing passengers to earn points through 3. This collaboration reflects a trend in inflight connectivity partnerships.

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SAS Institute Inc. Profile

Company Name

SAS Institute Inc.

Company Website

//sas.com/en_us/home.html

HQ Location

100 SAS Campus Drive, Cary, NC 27513, US

Employees

10001+

Social

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Financials

PRIVATE