SAS® CUSTOMER INTELLIGENCE 360 Overview

SAS Customer Intelligence 360 offers a modern marketing hub for real-time, individualized customer interactions. Engagement is elevated beyond CDP capabilities.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Segmentation And Targeting, as the business use cases that they have been most satisfied with while using SAS® CUSTOMER INTELLIGENCE 360.

Other use cases:

  • Social Media Analytics
  • Social Media Marketing
  • Lifetime Value Management
  • Lead Engagement
  • Forecasting
  • Collaboration
  • Workflow Management
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using SAS® CUSTOMER INTELLIGENCE 360.

Other priorities:

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SAS® CUSTOMER INTELLIGENCE 360 Use-Cases and Business Priorities: Customer Satisfaction Data

SAS® CUSTOMER INTELLIGENCE 360 works with different mediums / channels such as Mobile. Website. Mobile App etc.

SAS® CUSTOMER INTELLIGENCE 360's features include Personalization, and Live Streaming. and SAS® CUSTOMER INTELLIGENCE 360 support capabilities include 24/7 Support, Email Support, Chat Support, etc. also SAS® CUSTOMER INTELLIGENCE 360 analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Great product don't be afraid to ask support for help!!..." Peer review by Administrator

Popular Business Setting

for SAS® CUSTOMER INTELLIGENCE 360

Top Industries

  • Computer Software
  • Hospitality

Popular in

  • Mid Market
  • Small Business

SAS® CUSTOMER INTELLIGENCE 360 is popular in Computer Software, and Hospitality, and is widely used by Mid Market, and Small Business,

SAS® CUSTOMER INTELLIGENCE 360 Customer wins, Customer success stories, Case studies

What Are the key features of SAS® CUSTOMER INTELLIGENCE 360 for Engagement Management?

 

WPS Strengthens Hard FM Portfolio with SAS Software Contract

WPS Facilities Management has secured a 1 million contract with SAS Software for hard FM services across SAS' UK locations, including Marlow, London, and Glasgow. The contract involves planned preven...tative maintenance and reactive services, ensuring asset performance and compliance. WPS will integrate with SAS' supply chain to provide high-quality service continuity.

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Liverpool FC Teams Up with SAS in Multi-Year AI Marketing Deal - Soccerscene

Liverpool FC has partnered with SAS in a multi-year agreement to integrate SAS Customer Intelligence 360 and SAS Viya into its marketing operations. This partnership focuses on using AI and data anal...ytics to enhance fan engagement and marketing efficiency. The collaboration also includes a STEM education initiative with the LFC Foundation, highlighting a blend of enterprise and community impact.

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Predictive AI tools from SAS and Pinnacle Solutions transform pediatric care | SAS India

SAS and Pinnacle Solutions have partnered to implement the Predictive Health Solutions Patient No-Show Predictor at Childrens Specialized Hospital, significantly reducing patient no-shows by 63% in o...ne clinic. Built on SAS Viya and hosted on AWS, this tool analyzes scheduling data to improve patient care and operational efficiency, showcasing the impact of advanced analytics and AI in healthcare.

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Vanquis Bank - Banking - banking

Vanquis Bank uses SAS Viya on Microsoft Azure to reduce risk and cloud costs. They improve analytics efficiency and performance. The bank centralizes workload balancing with SAS Grid Manager. This he...lps reduce IT infrastructure costs. Business users are exploring SAS Viya for better accuracy and reliability.

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Boddie-Noell Enterprises - Restaurants - restaurants

SAS Viya helps Boddie-Noell Enterprises, the largest Hardee’s franchise operator in the US, improve fast food service. They use SAS Visual Forecasting, Visual Analytics, and Intelligent Decisioning t...o make data-driven decisions. This boosts productivity, efficiency, and customer satisfaction. Orders are taken faster and food is served quickly and accurately. Boddie-Noell relies on AI and analytics to keep lines moving and quality high.

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Caser Seguros - Insurance - insurance

SAS Customer Analytics helped Caser Seguros, a large insurance company, win in a tough price war. The company used SAS to analyze market trends and competitor pricing. This let them react quickly and... keep more customers. The predictive tools helped them prepare for churn and launch retention programs fast. Caser Seguros needed a flexible solution for many sales channels, and SAS delivered.

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SAS® CUSTOMER INTELLIGENCE 360 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.15/5 ★

Read Reviews (1)
Analytics

4.64/5 ★

Read Reviews (26)
Custom Reports

4.63/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.15/5 ★

Read Reviews (1)
Analytics

4.64/5 ★

Read Reviews (26)
Custom Reports

4.63/5 ★

Read Reviews (13)

Software Failure Risk Guidance

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for SAS® CUSTOMER INTELLIGENCE 360

Top Failure Risks for SAS® CUSTOMER INTELLIGENCE 360

SAS Institute Inc. News

Partnership

SAS, NC State and ECU Deploying Sensors and IoT Analytics to Help Farmers Protect ...

SAS, in collaboration with NC State and ECU, is deploying sensors and IoT analytics to aid farmers in North Carolina. The project uses SAS Analytics for IoT to provide real-time data on water depth, soil moisture, and salinity, helping farmers manage flood risks and soil salinity. This initiative aims to enhance agricultural resilience and productivity.

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Awards

SAS earns recognition on the 3rd annual CRN AI 100 list

SAS has been recognized on the 2026 CRN AI 100 list for the third consecutive year, highlighting its leadership in AI data and analytics. This accolade underscores SAS's commitment to AI innovation and its ability to empower IT channel partners with scalable AI solutions, including its cloud-native platform, SAS Viya.

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Partnership

SAS focused on partner enablement in APAC

SAS is enhancing its partner ecosystem in the Asia Pacific region, focusing on partner enablement to support growth and cater to local market needs. The company emphasizes strategic partnerships with local firms for domain expertise, ensuring partners are well-equipped with SAS technology. This approach aims to integrate SAS solutions with various technologies, providing customers with tailored, industry-specific solutions.

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Partnership

SAS Taps 3 for Starlink Subsidy, Global Roaming Support

SAS has partnered with telecom provider 3 to enhance its global communications and inflight internet services. The partnership will manage SAS' mobile communication and subsidize Starlink internet for passengers. It aims to integrate SAS' EuroBonus program with 3's services, potentially allowing passengers to earn points through 3. This collaboration reflects a trend in inflight connectivity partnerships.

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SAS Institute Inc. Profile

Company Name

SAS Institute Inc.

Company Website

//sas.com/en_us/home.html

HQ Location

100 SAS Campus Drive, Cary, NC 27513, US

Employees

10001+

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Financials

PRIVATE