SAS® Customer Due Diligence: Use-Cases, Insights and Reviews | 2025 Cuspera

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Guard against financial, regulatory and reputational risk | SAS

SAS® Customer Due Diligence Overview

SAS Customer Due Diligence helps risk rate new customers and update scores to meet regulatory requirements. Regulatory compliance is ensured by continuously adjusting customer risk ratings.

Use Cases

Customers recommend Funnel Analysis, Rating And Review Management, Customer Case Management, as the business use cases that they have been most satisfied with while using SAS® Customer Due Diligence.

Other use cases:

Workflow Management
Lifetime Value Management
Attribution Management
Engagement Management

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAS® Customer Due Diligence.

Other priorities:

Manage Risk

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SAS® Customer Due Diligence Use-Cases and Business Priorities: Customer Satisfaction Data

SAS® Customer Due Diligence's features include Alerts: Popups & Notifications. and SAS® Customer Due Diligence support capabilities include 24/7 Support, AI Powered, Email Support, etc. also SAS® Customer Due Diligence analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Protect your institution by rating new customers and updating customer scoring based on key events that could affect the overall risk of your customer relationships...." Peer review

Comprehensive Insights on SAS® Customer Due Diligence Use Cases

What makes SAS® Customer Due Diligence ideal for Rating And Review Management?

What Are the key features of SAS® Customer Due Diligence for Customer Case Management?

Case Studies

Restaurants

CASE STUDY Boddie-Noell Enterprises

SAS Viya helps Boddie-Noell Enterprises, the largest Hardee’s franchise operator in the US, improve fast food service. They use SAS Visual Forecasting, Visual Analytics, and Intelligent Decisioning t...o make data-driven decisions. This boosts productivity, efficiency, and customer satisfaction. Orders are taken faster and food is served quickly and accurately. Boddie-Noell relies on AI and analytics to keep lines moving and quality high.

Banking

CASE STUDY Vanquis Bank

Vanquis Bank uses SAS Viya on Microsoft Azure to reduce risk and cloud costs. They improve analytics efficiency and performance. The bank centralizes workload balancing with SAS Grid Manager. This he...lps reduce IT infrastructure costs. Business users are exploring SAS Viya for better accuracy and reliability.

Insurance

CASE STUDY Caser Seguros

SAS Customer Analytics helped Caser Seguros, a large insurance company, win in a tough price war. The company used SAS to analyze market trends and competitor pricing. This let them react quickly and... keep more customers. The predictive tools helped them prepare for churn and launch retention programs fast. Caser Seguros needed a flexible solution for many sales channels, and SAS delivered.

Hospitality

CASE STUDY Norwegian Cruise Line Holdings

SAS Event Stream Processing on SAS Viya and SAS Visual Machine Learning helped Norwegian Cruise Line Holdings personalize passenger experiences in real time. The company used SAS to create targeted m...essaging campaigns for better customer engagement. Norwegian Cruise Line Holdings saw a 280% increase in campaign engagement. The solution was deployed with SAS Managed Cloud Services. This improved communication and guest satisfaction on their ships.

Manufacturing

CASE STUDY wienerberger

SAS Viya and SAS Visual Analytics on Microsoft Azure help wienerberger cut energy use and waste. wienerberger, the world’s largest brick maker, wants to lead in sustainable manufacturing. The company... uses AI and analytics to track and improve factory operations. Their goal is to become climate-neutral by 2050. SAS gives them insights to support these green targets.

Banking

CASE STUDY Intesa Sanpaolo

SAS analytics helped Intesa Sanpaolo build a data-driven culture. The bank used SAS to give teams faster access to insights. This improved decision making and boosted efficiency. Intesa Sanpaolo is o...ne of the top banking groups in Europe. The solution helped them manage data across many markets. Leaders at the bank say analytics increased trust, performance, and productivity.

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FEATURE	RATINGS AND REVIEWS
Custom Reports	3.99/5 ★ Read Reviews (13)
Analytics	3.56/5 ★ Read Reviews (3)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	3.99/5 ★ Read Reviews (13)
Analytics	3.56/5 ★ Read Reviews (3)

Software Failure Risk Guidance

for SAS® Customer Due Diligence

Top Failure Risks for SAS® Customer Due Diligence

SAS Institute Inc. News

Awards 01/09/2025

Datos Insights: SAS sets bar for vendor stability and product features in fraud and AML case ...

SAS has been recognized as a Market Leader in the Datos Matrix report for its fraud and AML case management solutions. The report highlights SAS's AI/ML-powered risk scoring, vendor stability, and top product features, including SAS Viya, SAS Fraud Decisioning, and SAS Anti-Money Laundering. These solutions enhance fraud detection, investigation, and compliance, offering financial institutions improved efficiency and accuracy in managing financial crimes.

Customer 21/08/2025

Learn AI skills through the SAS Hackathon | WebWire

L'Oral partnered with Appier to enhance SkinCeuticals' e-commerce platform using Appier's Ad Cloud and Personalization Cloud. This collaboration led to a 152% increase in ROAS, a 400% rise in CVR among hesitant users, and a 48% boost in on-site revenue. Appier's AI-driven solutions enabled strategic customer engagement and optimized marketing performance.

Product 27/07/2025

SAS Using Digital Twins to Transform Manufacturing

SAS is transforming manufacturing with enhanced digital twin capabilities, combining its AI and analytics with Unreal Engine from Epic Games. Georgia-Pacific is piloting these digital twins to optimize operations at its Savannah River Mill. The initiative aims to improve productivity, safety, and efficiency, with potential applications in healthcare and urban planning.

Product 16/07/2025

SAS debuts new, custom AI models to bust business bottlenecks

SAS has introduced new AI models designed to tackle specific business challenges, such as entity resolution and supply chain optimization. These models, part of SAS's $1 billion investment in AI, are pre-trained or customizable, integrating easily with existing systems. They aim to enhance productivity and ROI while adhering to ethical standards. Future releases will include models for fraud detection and healthcare payment integrity.

SAS Institute Inc. Profile

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