Latest Product Updates and Feature Enhancements on Salesforce myTrailhead
Salesforce Adds Agentforce into Salesforce Suites to Help Small ...
Salesforce has integrated Agentforce AI into its SuitesFree, Starter, and Proto enhance small business operations. This AI-driven feature, including the Employee Agent, streamlines customer interacti...ons, sales, and service efficiency without extra setup. The integration offers quick access to account summaries and personalized communication, improving productivity and decision-making while maintaining data security.
Salesforce brings AI directly into CRM workflows for SMBs
Salesforce has integrated AI into its CRM for small businesses, enabling teams to quickly turn customer data into actionable insights. The AI features allow for instant summaries of accounts, deals, ...and support cases, reducing the time needed for decision-making. This enhancement aims to streamline workflows by embedding intelligence directly into the CRM, facilitating faster and more efficient customer interactions.
Salesforce Agentforce Brings AI to the Contact Center
Salesforce has launched Agentforce for Contact Center, an AI-powered solution integrated into its Service Cloud. This product embeds autonomous AI agents within existing CRM workflows, handling voice..., chat, SMS, and email interactions. It aims to reduce operational costs by autonomously resolving customer issues and escalating complex cases to human agents. The system features a reasoning engine and integrates with Amazon Connect for voice capabilities. Salesforce's approach leverages its CRM infrastructure, minimizing integration challenges and enhancing adoption.
Salesforce unveils next-generation contact centre solution enabling AI-agent collaboration
Salesforce has launched Agentforce Contact Center, a next-gen contact center solution integrating voice, CRM data, and AI agents on a single platform. This solution aims to eliminate data silos, enha...ncing operational efficiency by allowing AI to handle simple inquiries and transferring complex issues to human agents. Savant Systems and Ferguson have adopted this solution, which promises improved customer interactions and strategic insights through a unified dashboard.
Salesforce introduces all-in-one Agentforce Contact
Salesforce has launched the Agentforce Contact Center, an integrated solution combining voice, digital channels, CRM data, and AI agents. This platform enhances customer service by enabling seamless ...AI-to-human handoffs and providing real-time interaction insights. Built on Salesforce's unified platform, it eliminates the need for complex integrations, reducing operational costs and improving customer satisfaction through smarter, personalized interactions.
Salesforce Launches Agentforce Contact Center Platform
Salesforce has launched the Agentforce Contact Center platform, integrating voice, digital channels, CRM data, and AI agents into a unified system. This platform addresses the challenge of fragmented... customer data, enabling seamless AI-to-human handoffs and improving customer interactions. It supports both human and AI agents, offering a comprehensive view of customer interactions across various touchpoints.
Overly permissive 'guest' settings put Salesforce customers at risk
Salesforce warns customers about a threat campaign exploiting overly permissive guest settings in Experience Cloud, leading to data theft. The ShinyHunters group targets these configurations to acces...s sensitive data. Salesforce advises tightening configuration controls to prevent unauthorized data access.
Slackbot outpaces manual reading of messages, Salesforce asserts
Salesforce highlights the efficiency of Slackbot in automating message summarization, significantly speeding up workflows compared to manual reading. This development emphasizes Salesforce's commitme...nt to integrating AI across its offerings to enhance productivity and streamline team communication.
Your Contact Center Is Broken. Salesforce Says It Knows Why
Salesforce has launched the Agentforce Contact Center, integrating voice telephony, digital channels, CRM data, and AI agents into a single platform. This move positions Salesforce to compete in the ...contact center as a service market by consolidating functionalities within its CRM infrastructure. The platform enables AI-driven customer service, reducing integration complexity and enhancing operational efficiency. It is available as an add-on for Agentforce Service customers in the US and Canada, with plans for international expansion.
Salesforce Agentforce Contact Center Aims To Rewire AI Customer Service
Salesforce has launched Agentforce Contact Center, an AI-driven platform integrated with its CRM to enhance customer service. This product aims to streamline AI and human agent interactions across ch...annels, leveraging live CRM data. The launch signifies Salesforce's strategic shift towards embedding AI into core workflows, potentially influencing enterprise vendor choices for CRM and contact center software.
Salesforce makes fast frenemies with its CCaaS partners
Salesforce introduced the Agentforce Contact Center, integrating native contact center capabilities with its CRM and virtual AI agents, challenging third-party add-ons. This platform aims to unify CR...M and contact center functions, offering a seamless experience. The launch marks a shift from Salesforce's previous reliance on partner integrations, positioning it as a direct competitor in the contact-center-as-a-service space.
Salesforce targets unified customer support automation with Agentforce ...
Salesforce has launched the Agentforce Contact Center, a platform integrating CRM, AI, and telephony to automate customer interactions. It offers real-time analytics and AI-driven assistance, enhanci...ng customer service efficiency. The platform is part of Salesforce's Agentforce Service, aiming to unify customer support automation. Initial deployments have shown significant time savings for users like Savant Systems and Compass Working Capital.
Threat Actors Mass-Scan Salesforce Experience Cloud via Modified ...
Salesforce has identified a threat actor exploiting misconfigurations in its Experience Cloud sites using a modified AuraInspector tool. This activity targets customers' overly permissive guest user ...settings, potentially allowing unauthorized data access. Salesforce advises customers to review and secure their configurations to mitigate risks. The threat is linked to ShinyHunters, known for targeting Salesforce environments.
Salesforce Supercharges Impact: Launches Agentic AI Accelerator for Indian Nonprofits
Salesforce has launched the Agentic AI Accelerator to support Indian nonprofits. This initiative aims to enhance the impact of nonprofits by leveraging AI technology, providing tools and resources to... improve their operations and outreach.
Salesforce Unveils Revamped Slackbot AI Agent, Escalating Workplace AI Competition
Salesforce has launched a revamped Slackbot AI agent, transforming it from a basic notification tool into an advanced AI assistant. This new version, powered by Anthropic's Claude LLM, enhances produ...ctivity by integrating with Salesforce records and third-party data. The Slackbot, now available to Business+ and Enterprise+ customers, has achieved high adoption rates internally, demonstrating Salesforce's commitment to AI-driven workplace transformation.
Salesforce AI Push With Formula 1 And Telecoms Versus Depressed ...
Salesforce launched two AI-powered products: the Formula 1 Fan Companion Agent for personalized fan engagement and Agentforce for Communications to automate telecom customer service. These initiative...s expand Salesforce's industry-specific AI offerings, enhancing its role in media and telecom sectors.
Salesforce rolls out Agentforce for Communications for telco AI agents
Salesforce has launched Agentforce for Communications, a set of AI agents tailored for the telecom sector to enhance sales, customer service, and field operations. The release includes agents like Bi...lling Resolution and Quoting, with others to follow. These agents aim to reduce manual tasks and boost revenue through upselling and retention, positioning Salesforce as a key player in CRM-integrated telecom solutions.
Salesforces Bug Bounty Program Marks a Decade of Building Trust
Salesforce celebrates the 10th anniversary of its Bug Bounty Program, highlighting its role in enhancing cybersecurity by collaborating with ethical hackers. Since 2015, Salesforce has invested over ...$30.4 million in the program, which has become crucial in addressing security gaps and protecting customer data, especially as AI technologies advance. In 2025, Salesforce paid over $6.2 million in bounties, marking the program's most successful year.
Salesforce Recasts Growth Story Around AI Agents And Capital Returns
Salesforce has launched Agentforce for Communications, expanding its AI agent platform into the telecom sector. This includes partnerships with Asymbl and GoDaddy, integrating MuleSoft. Salesforce is... shifting from seat-based software to digital labor, focusing on AI agents. The company reported Q4 revenue of $11.2 billion and a $50 billion buyback authorization, emphasizing its commitment to AI-driven growth and capital returns.
Salesforce targets telco gains with new agentic AI tools
Salesforce has launched Agentforce for Communications, a suite of AI tools tailored for telecom operators. These AI agents, including a Service Level Objective Insights Agent, aim to automate tasks a...nd enhance customer service, shifting from reactive to proactive models. Early adopters like One NZ and Lumen report significant productivity gains. The tools leverage telecom-specific data to streamline operations and drive growth.
Salesforce to stop selling enterprise Heroku subscriptions, scale back upgrades
Salesforce will cease offering new Enterprise Account subscriptions for its Heroku platform and reduce feature development, focusing instead on cybersecurity and reliability updates. Existing enterpr...ise contracts can be renewed, and credit card users can continue using the platform. This shift aims to prioritize AI capabilities and long-term customer value.
Agents in the enterprise: Salesforce and DeepL see productivity move the needle as use ...
Salesforce is advancing AI agent deployment in enterprises, emphasizing productivity gains and contextual intelligence. At the AI & Big Data Expo, Salesforce highlighted its agent "Hallie," used by H...eathrow Airport for customer engagement. Salesforce's Paul OSullivan discussed the integration of deterministic workflows with agentic reasoning through Agent Script, enhancing AI's enterprise utility. Salesforce's recent enhancements for MuleSoft Agent Fabric and Agentforce Observability aim to improve AI agent monitoring and trust.
Salesforce Takes On Agent Sprawl With MuleSoft Agent Fabric - Cloud Wars
Salesforce has enhanced MuleSoft Agent Fabric to address AI agent sprawl by introducing automated discovery tools. These updates include agent scanners that detect and catalog AI agents across platfo...rms like Salesforce Agentforce, Amazon Bedrock, and Google Cloud's Vertex AI. The enhancements aim to replace manual oversight with automation, improve security, and provide a unified agent map for optimizing AI investments.
Salesforce Earns CMMC Level 2 Certification
Salesforce has achieved the Cybersecurity Maturity Model Certification (CMMC) Level 2 for its Public Sector Enclave, enhancing its credibility with national security and public sector clients. This c...ertification, held by fewer than 400 organizations, underscores Salesforce's commitment to data security and compliance, aligning with federal standards like 48 CFR and NIST SP 800-171.
New and upcoming innovations for Agentforce Commerce
Salesforce has introduced new innovations for Agentforce Commerce, enhancing B2C commerce with AI-driven features. These include agentic shopping for personalized experiences, ChatGPT catalog integra...tion, and Google's Universal Commerce Protocol integration. New capabilities in contextual search, connected commerce, intelligent order management, and point-of-sale systems are also highlighted. These updates aim to improve customer engagement, operational efficiency, and drive growth.
Salesforce Expands MuleSoft Agent Fabric with Automated Discovery - Salesforce
Salesforce has expanded its MuleSoft Agent Fabric with new automated discovery capabilities, enhancing AI agent management across platforms like Salesforce Agentforce, Amazon Bedrock, and Google Clou...d's Vertex AI. The update introduces Agent Scanners for automatic detection and cataloging of AI agents, providing a unified control plane for governance and visibility. This development supports scalable AI deployment, offering seamless integration and oversight of agents and tools within the enterprise.
Agentforce MCP Beta Brings All the Power of Tool Calling, None of the Context Bloat
Salesforce has introduced Agentforce MCP Support in beta, enhancing AI agent capabilities by integrating Anthropic's Model Context Protocol. This feature allows enterprises to connect agents to third...-party tools with ease, manage access controls, and prevent data exposure. The integration aims to improve interoperability and security for AI agents, offering a streamlined setup and management process.
Salesforce (CRM) Turns Slackbot into a Powerful AI Assistant in Major Platform Upgrade - TipRanks
Salesforce has transformed Slackbot into a comprehensive AI work assistant, enhancing its capabilities within Slack. This upgrade aligns with Salesforce's strategy to position Slack as the central hu...b for enterprise AI tools. The new Slackbot can manage tasks like scheduling, document drafting, and retrieving customer data from Salesforce systems. It is now available for Business+ and Enterprise+ customers, with a phased rollout underway.
Salesforce integration overview | Agent Assist | Google Cloud Documentation
Google Cloud's Agent Assist integrates with Salesforce's Lightning Web Component to enhance customer service by providing real-time suggestions and responses during interactions. This integration lev...erages Salesforce's data and APIs to improve agent efficiency.
Salesforce rolls out new AI-powered Slackbot for enterprise customers - Investing.com India
Salesforce has launched an AI-powered Slackbot to help enterprise users perform tasks without leaving Slack. The tool, part of Salesforce's Agentforce 360 vision, integrates AI to understand user con...text and improve productivity. Available to Business+ and Enterprise+ customers, it aims to streamline workflows while maintaining security standards.
Salesforce's Slack releases AI-powered Slackbot (CRM:NYSE) - Seeking Alpha
Salesforce's Slack has introduced an AI-powered Slackbot, enhancing its collaborative platform with advanced automation and interaction capabilities.
AuraInspector: Auditing Salesforce Aura for Data Exposure - Google Cloud
Mandiant has released AuraInspector, an open-source tool to audit access control misconfigurations in the Salesforce Aura framework. This tool helps identify unauthorized data access risks within Sal...esforce Experience Cloud applications by automating the detection of misconfigurations. AuraInspector is designed to enhance security by providing actionable insights for Salesforce administrators to secure their environments.
Salesforce Bolsters Customer Trust and Resilience with Net New ISO 22301Certification
Salesforce has achieved the ISO/IEC 22301:2019 certification, enhancing its business continuity management. This certification ensures operational resilience and minimal downtime for Salesforce's ser...vices, including Sales Cloud, Service Cloud, and others. It complements existing certifications like ISO 27001 and ISO 42001, reinforcing Salesforce's reputation as a trusted provider of AI, data, and CRM solutions.
New! Next Gen: Salesforce Unleashes AI Core for ISVs
Salesforce has launched AI Core for ISVs, a major platform expansion that allows independent software vendors to integrate advanced AI features into their applications. This includes the New! Next Ge...n Marketing Cloud, Salesforce Personalization, and Salesforce Archive, offering tools for marketing automation, personalized customer engagement, and data management. The new licensing structure reduces costs, promoting broader adoption and innovation within the ISV ecosystem.
New! Next Gen Marketing Cloud, Archive and New Licensing Now Generally Available for ISVs
Salesforce has launched the Next Gen Marketing Cloud, Archive, and a new licensing model for ISVs, now generally available. These offerings allow ISVs to embed Salesforce's AI-native capabilities dir...ectly into their applications, enhancing marketing automation, personalization, and data governance. The new licensing structure aims to reduce costs and increase adoption by shifting to a login-based model.
Strategic Partnerships and Integrations of Salesforce myTrailhead
Salesforce and HubSpot reshape partner programs for the AI era
Salesforce has overhauled its consulting partner program, replacing the four-tier system with a simplified two-tier structure: Select and Summit. This change reduces partner credentials from 170 badg...es to 28 core competencies, aligning with Salesforce's AI-driven strategy, particularly its Agentforce platform. The move aims to enhance partner expertise and ensure secure, compliant AI deployments.
Tata Power-Salesforce want to install solar power units on 25 crore Indian rooftops
Tata Power and Salesforce have partnered to accelerate rooftop solar adoption in India. Tata Power will use Salesforce's AI-driven Agentforce platform to manage customer interactions, installations, ...and services, aiming to digitize the customer journey and scale clean energy nationwide. This collaboration highlights the role of digital platforms in transforming the energy sector and expanding access to affordable electricity.
Salesforce Inc. (CRM) Leverages AI to Transform Fan and Customer Engagement
Salesforce and Formula 1 have launched a new AI-powered fan companion agent on F1.com, using Salesforce's Agentforce platform to enhance fan engagement by providing insights on new regulations. This ...collaboration aims to improve fan experiences and business growth. Salesforce also introduced Agentforce for Communications to aid telecom companies.
Formula 1 launches AI fan companion as Salesforce partnership expands
Formula 1 and Salesforce have expanded their partnership by launching an AI-powered fan companion to enhance engagement with F1's global audience. This tool, part of Salesforce's Agentforce 360 platf...orm, aims to personalize fan interactions and streamline support. Salesforce will also increase its presence at F1 events and support diversity initiatives within the sport.
Formula 1 and Salesforce Deepen Partnership, Expanding Agentforce to Grow Fan Connection Worldwide
Salesforce and Formula 1 have extended their partnership to launch a new fan companion agent, enhancing fan engagement with personalized experiences. The Agentforce-powered tool will provide 24/7 sup...port on F1.com, addressing queries about the 2026 regulations and improving fan interaction. This collaboration aims to transform F1's digital ecosystem, leveraging Salesforce's Agentforce 360 to streamline customer service and marketing efforts.
Elon Musk's two-word reply to Salesforce CEO Marc Benioff's statement that ChatGPT did ...
Salesforce CEO Marc Benioff discussed AI advancements at Dreamforce 2025, highlighting the "agentic enterprise" and an expanded partnership with OpenAI for integrating ChatGPT into Salesforce product...s. Despite praising this collaboration, Benioff later expressed a preference for Google's Gemini 3 model over ChatGPT, citing its superior capabilities.
Salesforce Uses Formula 1 Deal To Showcase Agentforce AI Growth Potential
Salesforce and Formula 1 have expanded their partnership to launch an AI-powered fan companion agent using Salesforce's Agentforce platform. This collaboration aims to enhance engagement for F1's glo...bal fanbase and demonstrates Salesforce's AI capabilities in large-scale digital environments. The partnership highlights Salesforce's strategy to integrate its AI products across various digital channels, potentially influencing other large entertainment and media clients.
Faye Deal Highlights Growing Agentforce Ecosystem Around Salesforce AI ...
Faye's acquisition of CRM Science enhances its AI automation services for Salesforce and Agentforce, highlighting the growing ecosystem around Salesforce's AI platform. This move underscores the incr...easing third-party investment in Salesforce's agentic AI, which is crucial for its enterprise relevance. The acquisition signifies deeper integration of AI-driven solutions within Salesforce's ecosystem, potentially boosting platform usage and customer engagement.
Meralco, Salesforce Mark Decade-Long Partnership with Renewed Commitment to Enhance Customer Experience with Innovation - Daily Tribune
Salesforce and Meralco have renewed their decade-long partnership to enhance customer experience through innovation. The collaboration focuses on leveraging Salesforce's technology to support Meralco...'s digital transformation and grid modernization efforts, aiming to improve operational efficiency and customer satisfaction.
KPIT Deploys Vehicle Relationship Management Solution on Salesforce Platform - Autocar Professional
KPIT Technologies has formed a strategic partnership with Salesforce to deploy its Vehicle Relationship Management solution on Salesforce's AI-powered CRM platform. This collaboration aims to enhance... aftersales transformation for global automotive OEMs and mobility providers by integrating customer and vehicle data. The solution, running on Salesforce's Agentforce 360 for Automotive, will streamline processes like software updates and predictive maintenance, aiming to improve operational efficiency and customer satisfaction in the automotive industry.
Salesforce, Anthropic Bring Trusted Context and AI Actions to Claude - Salesforce
Salesforce has launched bi-directional extensions for Anthropics Claude, integrating Salesforce context into AI workflows via Slack and Agentforce 360. This enhances AI-driven business operations whi...le maintaining security and governance. The partnership with Anthropic strengthens Salesforce's AI capabilities, offering enterprise-ready solutions for regulated industries.
LM, PG&E, Salesforce and Wells Fargo Launch EMBERPOINT to Tr - ASDNews
Salesforce, along with Lockheed Martin, PG&E, and Wells Fargo, has launched EMBERPOINT, a venture aimed at transforming wildfire prevention and response. Salesforce will provide the digital foundatio...n, integrating data streams into a real-time response engine using Agentforce and Slack. This partnership seeks to enhance wildfire safety through advanced technologies and coordinated efforts.
Lockheed Martin, PG&E Corporation, Salesforce and Wells Fargo Launch EMBERPOINT to Transform America's Wildfire Prevention, Detection and Response
Salesforce, along with Lockheed Martin, PG&E Corporation, and Wells Fargo, launched EMBERPOINT, a venture focused on wildfire prevention and response. Salesforce will provide a digital foundation usi...ng Agentforce and Slack to integrate data streams for real-time wildfire response. This collaboration aims to enhance wildfire safety through advanced technology and coordinated efforts.
Salesforce Partners with Google to Launch Universal Commerce Protocol ...
Salesforce and Google have expanded their partnership to launch the Universal Commerce Protocol (UCP), enabling Agentforce Commerce merchants to integrate with Google's AI-driven shopping experiences.... This collaboration aims to enhance product discovery and checkout processes across Google's platforms, leveraging AI for seamless, conversational commerce.
Salesforce Announces Support for Google's UCP
Salesforce and Google have expanded their partnership to support the Universal Commerce Protocol (UCP), enhancing Agentforce Commerce merchants' capabilities. This integration allows merchants to lev...erage AI-driven shopping experiences across Google's AI platforms, such as AI Mode in Search and the Gemini app. The UCP enables seamless real-time integration for backend processes, improving customer interactions and operational control for merchants.
Google's Mandiant releases free Salesforce access control checker - iTnews
Mandiant, a Google-owned security vendor, has released AuraInspector, an open-source tool to detect access control misconfigurations in Salesforce environments. The tool identifies potential security... gaps in the Salesforce Aura framework, helping prevent unauthorized data access. It automates the detection of misconfigurations, using Salesforce's GraphQL API to bypass data retrieval limits. AuraInspector is available on GitHub but is not an official Google product.
IDrive Launches Salesforce Backup: Offering Comprehensive, Automatic Cloud-to ... - Yahoo Finance
IDrive has launched a new product, IDrive Salesforce Backup, which provides comprehensive, automated cloud-to-cloud backup for Salesforce data and metadata. This solution offers enterprise-grade feat...ures, including automated daily backups, ransomware-ready disaster recovery, and granular restore capabilities. It ensures compliance with SOC 2 Type 2, SEC, SOX, and HIPAA standards, and is priced at $20/user/year with unlimited storage.
Fortimize Expands Salesforce Performance Suite With New Data Utilization Assessment
Fortimize has introduced a Data Utilization Assessment to its Salesforce Performance Suite. This new tool aids Salesforce customers in optimizing data movement, credit usage, and architecture readine...ss, crucial for managing usage-based pricing models. It enhances transparency and predictability, supporting AI and multi-cloud expansion without destabilizing operations.
Salesforce and AWS Launch Agentforce 360 to Simplify Enterprise AI Adoption
Salesforce and AWS have launched Agentforce 360, a platform designed to simplify AI adoption for enterprises. This collaboration combines Salesforce's CRM expertise with AWS's cloud capabilities, off...ering features like compliance tools and intuitive AI integration. The platform, available via AWS Marketplace, aims to streamline AI procurement and enhance business operations, particularly for small businesses in regulated industries.
Mergers, Acquisitions, and Business Moves by Salesforce myTrailhead
Faye acquires CRM Science, award-winning Salesforce partner
Faye has acquired CRM Science, a Salesforce partner, to enhance its Salesforce delivery and AI automation services. This acquisition aims to expand Faye's capacity in Salesforce implementations and i...ntegrations, particularly focusing on complex, multi-platform environments. The move strengthens Faye's position in the competitive Salesforce consulting market by adding CRM Science's expertise and customer base, aligning with broader trends in AI-powered CRM and marketing-sales operations convergence.
Salesforce Uses Momentum Deal To Turn Calls Into CRM Value Question
Salesforce has acquired conversational AI platform Momentum to enhance its CRM capabilities by integrating voice and video data into Agentforce 360 and Slackbot. This acquisition aims to automate the... analysis of customer conversations, providing valuable insights for sales teams and potentially increasing the value of Salesforce's CRM ecosystem.
Salesforce Inc (CRM) Expands AI Capabilities With Momentum ...
Salesforce Inc. has announced the acquisition of Momentum, a platform for conversational insights and revenue orchestration. This acquisition aims to enhance Salesforce's Agentforce 360 and Slackbot ...by integrating Momentums technology to process unstructured data from third-party voice and video channels, thereby advancing Salesforce's capabilities in handling conversational data.
Salesforce (CRM) Stock: Strengthens Slackbot and Agentforce with ...
Salesforce is set to acquire Momentum, a conversational insights platform, to enhance its Agentforce 360 and Slackbot capabilities. This acquisition will integrate Momentum's technology to process vo...ice and video interactions, enriching Salesforce's data inputs for workflow automation. The deal, expected to close in fiscal year 2027, aims to improve customer interaction continuity and operational precision.
Salesforce Leans Into AI With Cimulate Deal And New Job Cuts
Salesforce is acquiring AI startup Cimulate to enhance its Agentforce Commerce platform with intent-aware search capabilities. This move aligns with Salesforce's strategy to integrate AI-driven autom...ation into its operations, resulting in nearly 1,000 job cuts. The acquisition aims to bolster Salesforce's competitive edge in AI-powered customer experience against rivals like Microsoft and Oracle.
Salesforce Advances AI Expansion With Cimulate Deal | PYMNTS.com
Salesforce has signed a definitive agreement to acquire Cimulate, enhancing its Agentforce Commerce platform with AI-powered product discovery and agentic commerce capabilities. The integration aims ...to offer more personalized and conversational shopping experiences. The transaction is expected to close in the first quarter of Salesforce's fiscal year 2027, with Cimulate's team joining Salesforce to support ongoing innovation.
Salesforce to acquire AI commerce startup Cimulate
Salesforce has signed a definitive agreement to acquire Cimulate, an AI commerce startup, to enhance its Agentforce Commerce platform. Cimulate's technology will improve search and discovery capabili...ties for retailers by focusing on intent-driven product discovery. The acquisition is expected to close in Salesforce's fiscal year 2027.
Movate acquires Solomo to boost AI, Salesforce capabilities - Outsource Accelerator
Movate acquired Solomo to enhance its AI and Salesforce capabilities, focusing on healthcare sector solutions. Solomo's expertise in Salesforce-driven solutions will integrate with Movate's AI suite ...to improve enterprise data management and customer experience platforms. This acquisition aims to meet growing demand for integrated, data-driven solutions in healthcare and other sectors.
Salesforce to Acquire Qualified to Boost AI Marketing Capabilities
Salesforce has agreed to acquire Qualified, an AI marketing solutions provider, to enhance its Agentforce products. This acquisition aims to improve Salesforce's AI capabilities in marketing by integ...rating Qualified's technology for lead engagement and conversion. The deal is set to close in Salesforce's fiscal year 2027, subject to regulatory approvals.
Funding News and Financial Performance of Salesforce myTrailhead
Salesforce Earnings Report: Quarterly & Annual Financial Results as of ...
Salesforce reported a 12.1% year-over-year increase in quarterly revenue, reaching $11,201 million, and a 13.8% rise in quarterly net profit to $1,943 million. Annual revenue grew by 9.6% to $41,525 ...million, while annual net profit surged by 20.3% to $7,457 million. These results reflect strong financial performance for the period ending January 2026.
Salesforce Highlights Revenue Growth, Margin Expansion in Q4 Earnings ...
Salesforce reported a 10% increase in annual revenue to $41.5 billion and a 12% rise in Q4 revenue to $11.2 billion. The company highlighted strong growth in its AI-powered Agentforce and Data 360 pr...oducts, with combined ARR reaching $2.9 billion. Salesforce also introduced a new metric, Agentic Work Units, to enhance AI usage visibility. The expanded shareholder return program reflects confidence in long-term growth.
Salesforce Shatters Records with $11.2B Q4 Revenue as 'Agentic ...
Salesforce reported a record-breaking $11.2 billion in Q4 FY2026 revenue, driven by the rapid adoption of its Agentforce platform, which achieved nearly $800 million in ARR. The company's Remaining P...erformance Obligation reached $72.4 billion, highlighting strong customer commitment. Despite these achievements, Salesforce's stock saw a slight decline in after-hours trading, reflecting investor caution over AI-driven business model shifts.
Salesforce's AI Bet Is Paying Off
Salesforce's Q4 FY2026 results show strong growth driven by its Agentforce AI applications, with revenue increasing over 12% to $11.2 billion. The company announced a $50 billion buyback authorizatio...n and a 5.8% dividend increase, reflecting confidence in sustained growth. Salesforce also raised its 2030 revenue target to $63 billion, indicating robust future prospects.
Salesforce Crushed Earnings by 25% and Still Can't Get Any Respect
Salesforce reported a strong Q4 FY26, with non-GAAP EPS of $3.81, surpassing estimates by 25%. The company's Agentforce ARR reached $800M, indicating significant AI-driven growth. Despite these achie...vements, Salesforce's stock faced broader market concerns. FY27 revenue guidance suggests growth acceleration in the latter half, with potential risks from Informatica integration.
Salesforce Q4 net income climbs 14% to $1.94bn
Salesforce reported a 14% increase in Q4 net income to $1.94 billion, with total revenue rising 12% year-over-year to $11.2 billion. Subscription and support revenue grew 13% to $10.7 billion. The co...mpany achieved a 57% increase in Agentic Work Units and processed over 19 trillion tokens. Salesforce set FY27 revenue guidance between $45.8 billion and $46.2 billion.
Salesforce's underwhelming earnings won't be enough to stem the AI ...
Salesforce's fourth-quarter earnings were underwhelming, with revenue guidance for fiscal 2027 below Wall Street expectations. The company is focusing on expanding its AI-driven Agentforce platform, ...which generated over $800 million in revenue last quarter. Analysts have mixed views on Salesforce's growth prospects, citing challenges in its core business and the potential impact of AI disruption.
AI disruption didn't show up in Salesforce results. But the ...
Salesforce reported strong Q4 2026 results with revenue rising 12% to $11.2 billion, driven by its AI platform, Agentforce. Despite this, shares fell due to concerns over AI's impact on enterprise so...ftware. Agentforce, now an $800 million ARR business, has closed over 29,000 deals. Salesforce's stock buyback program was expanded to $50 billion. However, GAAP margins and organic growth disappointed investors.
Salesforce Q4 Earnings: Record Revenue and Slack's AI Pivot
Salesforce reported a record $41.5 billion in full-year revenue, with Q4 earnings highlighting Slack's pivotal role in its AI strategy. Slack's integration with Agentforce has significantly boosted p...roductivity, saving 500,000 hours and handling 2.8 million support requests internally. The "Agentforce 360 Platform, Slack and Other" segment grew 37% in Q4, driven by existing customers expanding their commitments. Salesforce's focus on AI monetization through Agentforce and Slack is yielding substantial returns, with notable customer success stories from Wyndham Hotels and SharkNinja.
The Agentic Pivot: Inside Salesforce's Record-Breaking 2026 Performance
Salesforce's fiscal 2026 results highlight a successful pivot towards profitability and AI-driven solutions. The company reported a 10% revenue increase to $41.5 billion and a record 34.1% operating ...margin. Key innovations include the Agentforce platform, which leverages AI for autonomous operations. Salesforce's strategic shift to outcome-based pricing and digital labor units positions it as a leader in the evolving enterprise software landscape.
Nvidia, Salesforce earnings; U.S.-Iran nuclear talks
Salesforce's shares fell due to a weaker-than-expected fiscal 2027 revenue forecast, indicating potential reduced demand for business software amid economic uncertainty. Despite this, Salesforce is i...nvesting heavily in AI to counter competition from startups like Anthropic. The company raised its fiscal 2030 revenue projection to $63 billion, highlighting anticipated growth from AI advancements.
Salesforce Faces Its Defining Moment as Agentforce Moves From Hype to ...
Salesforce is under scrutiny as it prepares to report its Q4 results, with a focus on whether its Agentforce product can deliver substantial revenue growth. Despite impressive ARR growth, investors a...re concerned about the impact of AI on pricing and whether Agentforce can offset these challenges. The upcoming results will be crucial in validating Salesforce's AI-driven growth strategy.
Salesforce.com Inc Profit Advances In Q4
Salesforce.com Inc reported a significant increase in its fourth-quarter earnings, with profits rising to $1.943 billion, or $2.07 per share, compared to $1.708 billion, or $1.75 per share, last year.... Revenue grew by 12.1% to $11.201 billion. The company provided guidance for the next quarter, expecting EPS between $3.11 and $3.13 and revenue between $11.03 billion and $11.08 billion.
Salesforce (CRM) Q4 earnings report 2026
Salesforce reported strong Q4 2026 earnings, with revenue of $11.20 billion, surpassing expectations. The company completed its $8 billion acquisition of Informatica, contributing $399 million in rev...enue. Salesforce's fiscal 2030 revenue target increased to $63 billion. The company also released an AI-enabled Slackbot assistant and expanded its Agentforce AI technology, achieving $800 million in annualized revenue.
Salesforce: Fiscal Fourth Quarter Earnings Overview
Salesforce reported a net income of $1.94 billion for its fiscal fourth quarter, surpassing earnings and revenue expectations with $11.2 billion in revenue. The company forecasts earnings per share b...etween $3.11 and $3.13 for the upcoming quarter, with revenue expected between $11.03 billion and $11.08 billion.
Salesforce Delivers Record Fourth Quarter Fiscal 2026 Results
Salesforce announced record financial results for Q4 and FY26, reporting $41.5 billion in revenue, a 10% increase year-over-year. The company highlighted significant growth in its Agentforce and Data... 360 platforms, with Agentforce ARR reaching $800 million, up 169% year-over-year. Salesforce also introduced a $50 billion share repurchase program and increased its quarterly dividend by 5.8%. The company projects FY27 revenue to reach $45.8 billion to $46.2 billion.
Salesforce Q4 2026 Earnings: Agentic AI Drives Revenue Beat and ...
Salesforce reported its Q4 2026 earnings, showcasing an 11.7% year-over-year revenue increase to $11.18 billion, driven by the adoption of its Agentforce platform. The platform's growth reflects a sh...ift towards autonomous systems in enterprise software, with Agentforce and Data Cloud reaching $1.8 billion in ARR. Salesforce's success in monetizing AI technologies positions it as a leader in the evolving AI economy.
Salesforce.Com Inc - Salesforce Just Expanded Agentforce But Control Is The Story!
Salesforce reported a strong financial performance for fiscal year 2025, with a 9% revenue increase to $37.9 billion, driven by its AI and Data Cloud initiatives. The company achieved its first-ever ...$10 billion quarter, with subscription and support revenue growing by 10% in constant currency, reflecting sustained demand for its enterprise software solutions.
Salesforce Announces Timing of its Fourth Quarter and Full Year Fiscal 2026 Results Conference Call - marketscreener.com
Salesforce will release its fourth quarter and full year fiscal 2025 results on February 26, 2025, after market close, followed by a conference call to discuss the financial outcomes.
Leadership and Executive Team Updates at Salesforce myTrailhead
Salesforce names CFO Washington as principal accounting officer
Salesforce appointed CFO Washington as its principal accounting officer, reflecting a key executive role change.
Salesforce Reportedly Trims Workforce, Appoints New Leaders Amid ...
Salesforce has reportedly reduced its workforce by fewer than 1,000 employees and appointed six new or promoted executives to key roles, including leadership for Agentforce and Slack. These changes c...ome amid broader industry trends of job cuts and increased AI adoption. Salesforce has not publicly confirmed the layoffs.
Salesforce Reshapes Workforce And Leadership As AI Push Meets Weak CRM ...
Salesforce is undergoing a leadership reshuffle with six new executive appointments and is cutting fewer than 1,000 roles to focus on AI initiatives. The changes aim to enhance AI capabilities, parti...cularly in Agentforce and Slack, while addressing investor concerns about profitability and margins.
Salesforce layoffs continue as high-ranking executives leave - TechTarget
Salesforce is experiencing significant executive departures, including the exits of Adam Evans, Ariel Kelman, Ryan Aytay, and Denise Dresser. These changes come amid ongoing layoffs affecting various... teams, including Heroku, which is being sunsetted. CEO Marc Benioff's recent actions and comments have sparked internal controversy, with employees expressing concerns over Salesforce's ethical use of technology.
Salesforce (CRM) Implements Layoffs and Executive Changes - GuruFocus
Salesforce has implemented executive changes, appointing six new executives to replace five who left since December. This restructuring aligns with CEO Marc Benioff's strategy to leverage AI, reducin...g support staff from 9,000 to 5,000 employees.
Theyre more productive than ever: Marc Benioff says hiring in software engineering is mostly flat at Salesforce because of AI but the company is expanding headcount in one key area - ITPro
Salesforce CEO Marc Benioff announced that while software engineering hiring remains flat due to AI-driven productivity gains, the company is expanding its workforce in sales and customer engagement ...to support its agentic AI service, Agentforce. This strategic shift highlights Salesforce's focus on enhancing customer relationships and boosting adoption of AI technologies.
Corporate News and Organizational Updates on Salesforce myTrailhead
ShinyHunters claims new campaign targeting Salesforce Experience Cloud ...
Salesforce confirmed a security incident involving ShinyHunters targeting its Experience Cloud sites. Attackers used a modified Aura Inspector tool to exploit misconfigured guest user permissions, po...tentially exposing customer data. Salesforce advises implementing strict access controls and disabling public APIs to mitigate risks.
Salesforce tracks possible ShinyHunters campaign targeting its users
Salesforce has identified a security threat targeting its Experience Cloud users due to misconfigured guest user settings. The ShinyHunters group is exploiting these vulnerabilities using a modified ...tool to extract data. Salesforce advises users to audit permissions and enforce a "least privilege" model to mitigate risks.
News - Salesforce warns customers of attacks targeting misconfigured experience cloud sites
Salesforce has alerted its customers about cyberattacks targeting misconfigured Experience Cloud sites, which could expose sensitive data due to improper guest user permissions.
Cybercriminals Exploit Guest Access Flaws in Salesforce, ShinyHunters ...
Salesforce faces a cybersecurity threat as ShinyHunters exploit guest access flaws in its Experience Cloud portals. The attacks leverage configuration errors in the Aura framework, allowing unauthori...zed access to sensitive data. Salesforce has issued security guidance, emphasizing the need for administrators to review guest access permissions and monitor API usage. The incident highlights the importance of robust security practices in SaaS platforms.
Salesforce Sounds Alarm Over Fresh Data Extortion Campaign
Salesforce has alerted customers to a data extortion campaign by the ShinyHunters gang, exploiting misconfigured guest accounts in Salesforce Experience Cloud. The attackers use a modified Aura Inspe...ctor tool to extract data. Salesforce advises auditing guest account permissions and enforcing a least privilege access model to mitigate risks.
Threat Actors Mass?Scan Salesforce Experience Cloud via Modified ...
Threat actors are exploiting a modified AuraInspector tool to scan Salesforce Experience Cloud sites for misconfigured guest user profiles, potentially exposing sensitive CRM data. Organizations are ...advised to audit and secure their configurations to prevent data breaches and mitigate risks of social engineering attacks.
ShinyHunters Targets Hundreds of Websites in New Salesforce Campaign
Salesforce has alerted Experience Cloud users to audit website configurations due to a ShinyHunters campaign exploiting misconfigured guest user settings. The threat group uses a tool to scan for vul...nerabilities, leading to data theft and social engineering attacks. Salesforce emphasizes this is a customer configuration issue, not a platform flaw, and advises immediate security measures.
Threat actors use custom AuraInspector to harvest data from Salesforce ...
Attackers are exploiting Salesforce Experience Cloud sites using a custom version of the AuraInspector tool to access sensitive data due to misconfigured guest user settings. Salesforce advises custo...mers to secure these settings to prevent data exposure, emphasizing that this is not a platform vulnerability but a customer configuration issue.
ShinyHunters 'Breach 400 Companies' via Salesforce Experience Cloud
Salesforce warns of potential security threats from ShinyHunters exploiting misconfigurations in Experience Cloud guest user settings. The hacking group claims to have breached up to 400 companies, l...everaging the AuraInspector tool. Salesforce emphasizes the issue is not a platform vulnerability but advises customers to tighten security configurations to mitigate risks.
ShinyHunters claims more high-profile victims in latest Salesforce ...
Salesforce has been targeted in a data breach by ShinyHunters, affecting about 100 high-profile companies. The breach exploited misconfigured guest user profiles on Salesforce Experience Cloud sites,... allowing unauthorized access to sensitive data. Salesforce is advising customers to audit permissions and enforce stricter access controls to mitigate risks.
The fallout of Salesforce CEO's off-color jokes continues
Salesforce President Robin Washington addressed the controversy surrounding CEO Marc Benioff's jokes about ICE at a company event. In an all-hands meeting, Washington assured employees that Salesforc...e is listening and making appropriate adjustments in response to the situation.
Salesforce launches startup program in Malaysia and the Philippines - TNGlobal
Salesforce has expanded its Startup Program to Malaysia and the Philippines, providing local startups access to AI-powered products, mentorship, and go-to-market opportunities. This expansion aims to... foster growth in these regions' startup ecosystems, aligning with Salesforce's commitment to ASEAN and South Asia. The program, active since 2021, now supports over 435 startups, including more than 230 AI-first companies.