NXTDRIVE: Use-Cases, Insights and Reviews | 2025 Cuspera

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Uncovers opportunities from first party data

NXTDRIVE Overview

RRD transforms customer touchpoints into impactful experiences with its comprehensive portfolio in marketing, packaging, print, and supply chain solutions. Businesses looking to enhance their customer engagement can leverage RRD's expertise to create memorable interactions at every stage of their customer journey. By integrating these solutions, companies can address diverse needs, from creating compelling marketing campaigns to ensuring efficient supply chain operations. With a legacy dating back to 1864, RRD stands as a trusted partner in delivering customized solutions that drive business success. A surprising detail is RRD's strategic acquisition of Williams Lea, further expanding its capabilities in the industry.

Use Cases

Customers recommend Campaign Management, Channel Marketing, Engagement Management, as the business use cases that they have been most satisfied with while using NXTDRIVE.

Other use cases:

Digital Marketing
Touchpoint Management
Channel Management
Social Media Analytics
Customise Loyalty Program
Direct Marketing
Advertisement

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using NXTDRIVE.

Other priorities:

Enter New Markets Internationally Or Locally
Increase Customer Life Time Value
Scale Best Practices
Increase Sales & Revenue
Improve Brand Engagement
Improve Efficiency
Improve ROI
Build Brand Awareness

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NXTDRIVE Use-Cases and Business Priorities: Customer Satisfaction Data

NXTDRIVE works with different mediums / channels such as Omnichannel.

NXTDRIVE's features include Micro Customer Segmenting, Personalization, Dashboard, etc. and NXTDRIVE support capabilities include 24/7 Support, AI Powered, Email Support, etc. also NXTDRIVE analytics capabilities include Analytics, and Custom Reports.

Quickpivot-CDP is defined by the CDP Institute as software that creates a persistent, unified customer database. It is used to manage and utilize customer data efficiently.

Comprehensive Insights on NXTDRIVE Use Cases

How does NXTDRIVE address your Campaign Management Challenges?

How efficiently Does NXTDRIVE manage your Channel Marketing?

How does NXTDRIVE facilitate Engagement Management?

What makes NXTDRIVE ideal for Digital Marketing?

How can NXTDRIVE optimize your Touchpoint Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well NXTDRIVE solved their business needs. Cuspera uses 458 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Retail

CASE STUDY A leading furniture retailer

Iridio by RRD helped a leading furniture retailer use a multichannel marketing strategy. They combined print ads with Connected TV (CTV) to reach more customers and boost engagement. CTV had the high...est response rate at 0.19%. Households that got both print and digital ads made up 19% of the budget but drove 32% of media-influenced revenue. 13% of lapsed customers returned because of the print and digital approach. This mix worked better than using only print or only digital.

Education

CASE STUDY National Association of Flight Instructors (NAFI)

RRD used its Digimag solution to help NAFI digitize Mentor magazine. NAFI needed a digital edition that worked on all devices and a print version with a new logo. RRD handled digital assembly, format...ting, and uploading. They also ensured the new logo looked great in print. This helped NAFI engage its 8,500 members and support its rebrand.

Manufacturing

CASE STUDY A leading manufacturer of high-quality archery equipment

RRD helped a leading archery equipment manufacturer by moving their packaging production from overseas to North America. The company faced long lead times, high air freight costs, and not enough ware...house space. RRD designed new packaging, managed local warehousing, and enabled same-day deliveries. The manufacturer saved time and reduced freight costs. RRD also took over packaging design and development for new products.

Restaurants

CASE STUDY A national co-op group representing a leading quick-service restaurant (QSR) brand

RRD used its cooperative mail strategy to help a national QSR co-op group grow sales. The group wanted to see if print ads could boost sales and protect market share. RRD ran a geo-targeted print cam...paign for select locations. Stores that got the mailings saw a 3.4% sales lift. They also gained a 0.96 share point increase in their ZIP codes. The campaign proved print ads help drive return on ad spend and customer engagement.

Telecommunications

CASE STUDY A nationwide telecommunications provider

RRD’s shared mail solution helped a nationwide telecommunications provider reach more people and get new account activations. The provider wanted to expand their reach, target better, and lower acqui...sition costs. RRD used dynamic postcards, inserts, and wraps to deliver personalized offers to high-value consumers. The campaign drove new account activations above expectations and helped upgrade existing customers. The cost per new account activation was one of the lowest the client had seen.

Retail

CASE STUDY A leading national retailer

RRD delivered a four-page targeted print insert for a leading national retailer. The retailer wanted to boost awareness and sales for new store openings. RRD used neighborhood-level targeting and pre...mium print quality. The campaign brought a 40% lift in transactions compared to control areas. 88% of 573 media-influenced customers were new. The return on ad spend was 21.04. Media-influenced customers spent 22% more per transaction.

Peers used NXTDRIVE for campaign management and channel marketing

NXTDRIVE Competitors

NXTDRIVE
vs
Capillary Loyalty+

NXTDRIVE Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.84/5 ★ Read Reviews (6)
Analytics	4.36/5 ★ Read Reviews (52)
Custom Reports	4.30/5 ★ Read Reviews (47)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.84/5 ★ Read Reviews (6)
Analytics	4.36/5 ★ Read Reviews (52)
Custom Reports	4.30/5 ★ Read Reviews (47)

Software Failure Risk Guidance

for NXTDRIVE

Overall Risk Meter

Low Medium High

Top Failure Risks for NXTDRIVE

R.R. Donnelley & Sons Company News

Product 10/09/2025

RRD Launches Business Communication Intelligence Platform

Product 09/09/2025

RRDs AI-Powered Business Communication Intelligence Platform Streamlines and Improves Customer Communications

RRD has launched the Business Communication Intelligence (BCI) platform, an AI-powered solution designed to enhance customer communications. BCI processes millions of documents quickly, offering insights for personalization and cost savings. It helps companies in various industries streamline communications, improve customer engagement, and maintain compliance. The platform addresses issues like inconsistent messaging and redundant mailings, providing a unified communication strategy.

Product 16/04/2025

RRD Debuts Iridio : A Unified Marketing Solutions Partner

RRD introduces Iridio, a unified marketing solutions partner aimed at streamlining marketing efforts.

R.R. Donnelley & Sons Company Profile

Company Name

R.R. Donnelley & Sons Company

Company Website

https://www.rrd.com/

HQ Location

2400 District Ave, Suite 410, Burlington, Massachusetts 01803, US

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