Q-assign Use-Cases and Business Priorities: Customer Satisfaction Data
Q-assign's features include
Ticketing.
and Q-assign support capabilities include
24/7 Support,
AI Powered,
Email Support,
etc.
also Q-assign analytics capabilities include
Analytics,
and
Custom Reports.
Reviews
"...Q-assign is a native SFDC app which can intelligently route Leads, Opportunities, Cases or Tasks (or, in fact, any Salesforce object) to your best available rep or agent using sophisticated and automated assignment rules...."
Peer review
Q-assign Customer wins, Customer success stories, Case studies
How can Q-assign optimize your Helpdesk Management Workflow?
The system enables the creation of an IT support desk. This system allows for the assignment of trouble tickets to support agents based on workload, product knowledge, and urgency. It also allows for the creation of a helpdesk to offer support and advice to consumers and businesses.
"...Establish an IT support desk, matching trouble tickets to support agents, according to workload, product knowledge or level of urgency...."
Advanced Lead and Case Routing
What Are the key features of Q-assign for Lead Routing?
Q Assign Lead Routing is a Salesforce application that automatically routes leads, opportunities, cases, or tasks to the most appropriate representative. It utilizes sophisticated assignment rules that consider factors such as skillset, experience, location, language, and product.
"...Q-assign is a native SFDC app which can intelligently route Leads, Opportunities, Cases or Tasks (or, in fact, any Salesforce object) to your best available rep or agent using sophisticated and automated assignment rules...."
Peer review
Q-assign helped OppFi automate the assignment of loan applications. The company needed to distribute work fairly and meet strict SLA requirements. Q-assign used dynamic rules to assign applications b...ased on value and agent workload. The solution enabled higher conversion rates and fair distribution across all agents. OppFi met SLA guidelines and increased agent motivation.
Q-assign helped Rapid7 improve case distribution in their service department. Managers used Q-assign to set rules and create dynamic teams without help from Salesforce admins. The solution assigned c...ases based on product and severity skills. Rapid7 cut 4 days off their time to resolution. They no longer needed admin resources for case assignment. Support from Ortoo was fast and reliable.
Email to Case: Ultimate Edition helped Sage automate and prioritize case management in Salesforce. The solution eliminated the need for manual triage and assignment of cases. Sage can now adjust work...flows in real time without waiting for IT. This led to greater efficiency and improved support operations. The customer praised the flexibility and support provided by Ortoo.
Q-assign helped Splunk route IT support requests to agents in multiple international locations. Splunk managed 20 products and over 1000 apps, needing to assign cases across AMER, EMEA, and APAC with... different business hours. Q-assign used round robin assignment and set up over 200 assignment groups with custom business hours. The service team could offer 24/7 support for the first time. Team productivity and performance improved significantly.
Ortoo’s AI Services helped ByMyCar automate email-to-lead processing in Salesforce. The company faced costly template changes, manual work, and duplicate leads across Europe. With AI-powered data ext...raction, ByMyCar now fills up to 100 Salesforce fields instantly and eliminates template dependencies. Business users manage templates without IT help. Lead processing time dropped by 85%. The solution supports multiple countries and brands, improving efficiency and accuracy.
Q-assign helped Entrust fix slow lead and case assignment. Before, manual updates and rigid rules caused delays and compliance risks. Entrust used Q-assign to automate routing by country, skill, and ...SLA. Now, leads and cases are assigned every 30 seconds. The team reclaimed full-time roles and cut SLA targets by one day. Managers get real-time dashboards and better compliance. Business users can update rules without IT help.
