Q-assign Overview

This is a summary of the comprehensive capabilities and benefits of Q-assign based on over 55 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if Q-assign is right for your needs? Our Cuspera AI engine can evaluate how Q-assign fits your specific business needs, industry, and context. Get your personalized assessment report today.

Q-assign supports business activities such as:

  • Helpdesk Management
  • Lead Routing
  • Lead Analytics
  • Lead Scoring
  • Measuring Customer Satisfaction

Q-assign can help you with many business goals, such as Enhance Customer Relationships, and Increase Sales & Revenue. As a solution, Q-assign's capabilities include Ticketing.

Reviews

"...Establish an IT support desk, matching trouble tickets to support agents, according to workload, product knowledge or level of urgency...." Advanced Lead and Case Routing

Cuspera Reviews

27 buyers and buying teams have used Cuspera to assess how well Q-assign solved their business needs. Cuspera uses 55 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Q-assign.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Lead Routing , Lead Analytics , as the business use cases that they have been most satisfied while using Q-assign.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management

3.87/5 ★

Read Reviews (5)

"...Establish an IT support desk, matching trouble tickets to support agents, according to workload, product knowledge or level of urgency...." Advanced Lead and Case Routing
Lead Routing

4.06/5 ★

Read Reviews (2)

"...Q-assign is a native SFDC app which can intelligently route Leads, Opportunities, Cases or Tasks (or, in fact, any Salesforce object) to your best available rep or agent using sophisticated and automated assignment rules...."
Lead Analytics

3.85/5 ★

Read Reviews (2)

"...Q-assign is a native SFDC app which can intelligently route Leads, Opportunities, Cases or Tasks (or, in fact, any Salesforce object) to your best available rep or agent using sophisticated and automated assignment rules...." Advanced Lead and Case Routing
PEER EXPERIENCES
Helpdesk Management

3.87/5 ★

Read Reviews (5)

"...Establish an IT support desk, matching trouble tickets to support agents, according to workload, product knowledge or level of urgency...." Advanced Lead and Case Routing
Lead Routing

4.06/5 ★

Read Reviews (2)

"...Q-assign is a native SFDC app which can intelligently route Leads, Opportunities, Cases or Tasks (or, in fact, any Salesforce object) to your best available rep or agent using sophisticated and automated assignment rules...." Peer review
Lead Analytics

3.85/5 ★

Read Reviews (2)

"...Q-assign is a native SFDC app which can intelligently route Leads, Opportunities, Cases or Tasks (or, in fact, any Salesforce object) to your best available rep or agent using sophisticated and automated assignment rules...." Advanced Lead and Case Routing

Based on peer insights

Cuspera recommends Q-assign for

Use Cases Helpdesk Management , Lead Routing , Lead Analytics
Features Ticketing
Business Priorities Enhance Customer Relationships, Increase Sales & Revenue

Peer and Expert Opinion on Features

for Q-assign

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

3.90/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Ticketing

3.90/5 ★

Read Reviews (5)

IT and Other Capabilities

for Q-assign

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.11/5 ★

Read Reviews (9)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.11/5 ★

Read Reviews (9)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.20/5 ★

Read Reviews (16)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.20/5 ★

Read Reviews (16)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (6)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.27/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for Q-assign

Top Failure Risks for Q-assign

Vendor Profile Details

Company Name

Ortoo

Company Website

https://ortooapps.com/

HQ Location

Hill Street, Richmond, London, England TW9 1TW, GB

Employees

11-50

Social

Linkedin Twitter

Financials

PRIVATE