OpenText EIM Overview

OpenText EIM delivers Intelligent and Connected Enterprise solutions by managing and analyzing structured and unstructured information. It utilizes automation, AI, and APIs for actionable insights and improved efficiencies.

Use Cases

Customers recommend Content Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using OpenText EIM.

Other use cases:

  • Engagement Management
  • Campaign Management
  • Customer Case Management
  • Digital Signature
  • Helpdesk Management
  • Contract Management
  • Bundling Of Products
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using OpenText EIM.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Improve Consistency
  • Enter New Markets Internationally Or Locally
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OpenText EIM Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText EIM's features include Recording, and Personalization. and OpenText EIM support capabilities include AI Powered, 24/7 Support, Email Support, etc. also OpenText EIM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Document management, case management, records management, scanning, forms, workflow, reporting, Extended ECM and VIM..." Peer review by Consultant

OpenText EIM, Intelligencebank DAM, Responsive (formerly RFPIO), Hyland Governance, IntelligenceBank, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText EIM

Top Industries

  • Oil & Energy
  • Information Technology and Services
  • Financial Services

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

OpenText EIM is popular in Oil & Energy, Information Technology And Services, and Financial Services and is widely used by Large Enterprise, Enterprise, and Mid Market.

OpenText EIM Customer wins, Customer success stories, Case studies

How does OpenText EIM address your Content Management Challenges?

Why is OpenText EIM the best choice for Workflow Management?

What makes OpenText EIM ideal for Collaboration?

What solutions does OpenText EIM provide for Engagement Management?

17 buyers and buying teams have used Cuspera to assess how well OpenText EIM solved their Content Management Systems needs. Cuspera uses 277 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Automate Contract Management with Extended ECM and Salesforce integration

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Peers used OpenText EIM for content management and workflow management

OpenText EIM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (8)
Analytics

4.17/5 ★

Read Reviews (19)
Custom Reports

3.87/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.17/5 ★

Read Reviews (8)
Analytics

4.17/5 ★

Read Reviews (19)
Custom Reports

3.87/5 ★

Read Reviews (12)

Software Failure Risk Guidance

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for OpenText EIM

Overall Risk Meter

Low Medium High

Top Failure Risks for OpenText EIM

OpenText Corporation News

Product

OpenText powers next wave of AI-driven information management, says top official

OpenText is advancing AI-driven information management with its new solution, OpenText Aviator, showcased at GITEX Global 2025. Aviator integrates generative AI into enterprise workflows, emphasizing secure, compliant, and autonomous data handling. This innovation aims to transform business operations by enabling proactive decision-making and enhancing productivity while maintaining data privacy. OpenText's focus on Agentic AI and secure information ecosystems supports Middle Eastern enterprises in leveraging AI for sustainable growth.

M&A

OpenText Divests Legacy eDOCS Platform - IDM Magazine

OpenText has agreed to sell its eDOCS legal document management system to NetDocuments for $163 million. This marks OpenText's first major divestiture after its CEO's departure, as part of a strategy to focus on core business and reduce debt. The sale includes software, customer contracts, and employees, and is expected to close by early 2026.

Awards

OpenText Recognized as a Leader in the 2025 Gartner Magic Quadrant for AI ...

OpenText Recognized as a Leader in the 2025 Gartner Magic Quadrant for AI ...

Partnership

OpenText Partners with Core42 to Advance United Arab Emirates' Digital Transformation ...

OpenText has signed a strategic Memorandum of Understanding with Core42 to enhance digital transformation in the UAE through AI, cloud, and automation solutions. This partnership aligns with the UAE's vision for technological leadership and was announced at the Dubai GITEX Global Conference.

OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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