OpenText ECM Overview

OpenText content services provide cloud-based solutions for managing the entire enterprise content lifecycle. Automation to archiving is seamlessly delivered.

Use Cases

Customers recommend Content Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using OpenText ECM.

Other use cases:

  • Sales Document Management
  • Sending & Publishing Communications
  • Campaign Management
  • Customer Case Management
  • Products & Pricelist Management
  • Helpdesk Management
  • Bundling Of Products
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Business Priorities

Grow Market Share and Improve ROI are the most popular business priorities that customers and associates have achieved using OpenText ECM.

Other priorities:

  • Improve Internal Communications
  • Launch New Products
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OpenText ECM Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText ECM works with different mediums / channels such as Website. Offline. and Point Of Sale.

OpenText ECM's features include Recording, and Personalization. and OpenText ECM support capabilities include 24/7 Support, Email Support, Chat Support, etc. also OpenText ECM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...(Full Text Indexes - ability to search inside the documents), to scan in 100k+ documents/invoices per hour, and to transform, organize, workflow/BPM, etc...." Peer review by Craig Soucie, ECM Solution and Strategist, Fortune 500

OpenText ECM, Intelligencebank DAM, Responsive (formerly RFPIO), Hyland Governance, IntelligenceBank, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText ECM

Top Industries

  • Government Administration
  • Information Technology and Services
  • Information Services

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

OpenText ECM is popular in Government Administration, Information Technology And Services, and Information Services and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on OpenText ECM Use Cases

How does OpenText ECM facilitate Content Management?

How does OpenText ECM address your Workflow Management Challenges?

Why is OpenText ECM the best choice for Collaboration?

How does OpenText ECM address your Sales Document Management Challenges?

What makes OpenText ECM ideal for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well OpenText ECM solved their Content Management Systems needs. Cuspera uses 489 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

lightning

Peers used OpenText ECM for content management and workflow management

OpenText ECM Features

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FEATURE RATINGS AND REVIEWS
Analytics

4.19/5 ★

Read Reviews (16)
Custom Reports

3.23/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.19/5 ★

Read Reviews (16)
Custom Reports

3.23/5 ★

Read Reviews (23)

Software Failure Risk Guidance

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for OpenText ECM

Overall Risk Meter

Low Medium High

Top Failure Risks for OpenText ECM

OpenText Corporation News

Awards

OpenText Recognized as a Leader in the 2025 Gartner Magic Quadrant for AI ...

OpenText Recognized as a Leader in the 2025 Gartner Magic Quadrant for AI ...

M&A

OpenText Divests Legacy eDOCS Platform - IDM Magazine

OpenText has agreed to sell its eDOCS legal document management system to NetDocuments for $163 million. This marks OpenText's first major divestiture after its CEO's departure, as part of a strategy to focus on core business and reduce debt. The sale includes software, customer contracts, and employees, and is expected to close by early 2026.

Partnership

OpenText Partners with Core42 to Advance United Arab Emirates' Digital Transformation ...

OpenText has signed a strategic Memorandum of Understanding with Core42 to enhance digital transformation in the UAE through AI, cloud, and automation solutions. This partnership aligns with the UAE's vision for technological leadership and was announced at the Dubai GITEX Global Conference.

Product

OpenText: Core Threat Detection And Response Now Seamlessly Integrated With Microsoft Security Tools

OpenText has launched new innovations in its AI-powered Core Threat Detection and Response solution, now integrated with Microsoft Defender for Endpoint, Microsoft Entra ID, and Microsoft Copilot for Security. This integration aims to enhance threat detection and response capabilities for security teams by reducing alert noise and highlighting critical threats.

OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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