OpenText Customer Experience Management (CXM) for Communications Overview
OpenText Communications portfolio assists organizations in creating, managing, and delivering personalized customer experiences. Customer interactions are optimized across all touch points.
Use Cases
Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using OpenText Customer Experience Management (CXM) for Communications.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using OpenText Customer Experience Management (CXM) for Communications.
OpenText Customer Experience Management (CXM) for Communications Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Customer Experience Management (CXM) for Communications works with different mediums / channels such as Phone Calls. E-Mail. Social Media etc.
OpenText Customer Experience Management (CXM) for Communications's features include Recording, and Personalization. and OpenText Customer Experience Management (CXM) for Communications support capabilities include 24/7 Support, AI Powered, Email Support, etc. also OpenText Customer Experience Management (CXM) for Communications analytics capabilities include Custom Reports, and Analytics.
Peer review evidence (same sources as the product rating summary)
"...Provides actionable insight through customer behavior analytics and interactions through call recording analysis, email communications, social media and more...." Customer Experience Management
"...Promotes customer engagement through the design and delivery of personalized omnichannel communications...." Customer Experience Management
"...Provides actionable insight through customer behavior analytics and interactions through call recording analysis, email communications, social media and more...." Customer Experience Management
Popular Business Setting
for OpenText Customer Experience Management (CXM) for Communications
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText Customer Experience Management (CXM) for Communications is popular in Education, Financial Services, and Legal Services and is widely used by
OpenText Customer Experience Management (CXM) for Communications Customer wins, Customer success stories, Case studies
How can OpenText Customer Experience Management (CXM) for Communications optimize your Engagement Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well OpenText Customer Experience Management (CXM) for Communications solved their business needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used OpenText Customer Experience Management (CXM) for Communications for call recording and engagement management
OpenText Customer Experience Management (CXM) for Communications Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for OpenText Customer Experience Management (CXM) for Communications
Top Failure Risks for OpenText Customer Experience Management (CXM) for Communications
OpenText Corporation News
Cohere and OpenText partner on Canadian agentic AI stack for enterprises
Cohere and OpenText are collaborating to develop an agentic AI solution for enterprises, targeting highly regulated industries and government sectors. The partnership aims to integrate Cohere's AI platform with OpenText's data layer, enabling sophisticated AI agent deployment for complex task automation. The solution is set to be available next year for OpenText's 120,000 enterprise clients.
OpenText, Cohere Partner to Combine Trusted Data with Agentic AI
OpenText and Cohere have formed a strategic partnership to integrate OpenText's data management capabilities with Cohere's North platform, enabling agentic AI solutions for governments and regulated industries. This collaboration will involve product development, integration, and a strategic reseller relationship, offering flexible deployment options across various environments.
OpenText Corporation and Cohere Inc Partner to Combine Trusted Data with Agentic AI
OpenText Corporation and Cohere Inc have formed a strategic partnership to integrate trusted data with agentic AI for governments and regulated industries. This collaboration involves product development, integration of Cohere's AI platform with OpenText's solutions, and a strategic reseller relationship, offering deployment flexibility across various cloud environments.
What’s new in OpenText Knowledge Discovery - blogs.opentext.com
OpenText has released version 26.3 of its Knowledge Discovery platform, enhancing AI content management capabilities. Key updates include faster speech recognition, expanded privacy detection, and improved integration tools. The release also introduces new OCR languages and enhanced entity recognition for Saudi Arabia, Oman, and UAE. These improvements aim to support scalable AI knowledge discovery and streamline content management processes.
OpenText Corporation Profile
Company Name
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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