OpenText Customer Experience Management (CXM) for Communications Overview
OpenText Communications portfolio assists organizations in creating, managing, and delivering personalized customer experiences. Customer interactions are optimized across all touch points.
Use Cases
Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using OpenText Customer Experience Management (CXM) for Communications.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using OpenText Customer Experience Management (CXM) for Communications.
OpenText Customer Experience Management (CXM) for Communications Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Customer Experience Management (CXM) for Communications works with different mediums / channels such as Phone Calls. E-Mail. Social Media etc.
OpenText Customer Experience Management (CXM) for Communications's features include Recording, and Personalization. and OpenText Customer Experience Management (CXM) for Communications support capabilities include 24/7 Support, AI Powered, Email Support, etc. also OpenText Customer Experience Management (CXM) for Communications analytics capabilities include Custom Reports, and Analytics.
Peer review evidence (same sources as the product rating summary)
"...Provides actionable insight through customer behavior analytics and interactions through call recording analysis, email communications, social media and more...." Customer Experience Management
"...Promotes customer engagement through the design and delivery of personalized omnichannel communications...." Customer Experience Management
"...Provides actionable insight through customer behavior analytics and interactions through call recording analysis, email communications, social media and more...." Customer Experience Management
Popular Business Setting
for OpenText Customer Experience Management (CXM) for Communications
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText Customer Experience Management (CXM) for Communications is popular in Education, Financial Services, and Legal Services and is widely used by
OpenText Customer Experience Management (CXM) for Communications Customer wins, Customer success stories, Case studies
How does OpenText Customer Experience Management (CXM) for Communications address your Engagement Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well OpenText Customer Experience Management (CXM) for Communications solved their business needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used OpenText Customer Experience Management (CXM) for Communications for call recording and engagement management
OpenText Customer Experience Management (CXM) for Communications Features
- Low
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for OpenText Customer Experience Management (CXM) for Communications
Top Failure Risks for OpenText Customer Experience Management (CXM) for Communications
OpenText Corporation News
Open Text Corp Earnings Report: Quarterly & Annual Financial Results as ...
Open Text Corp has released its quarterly and annual financial results for June 2026, detailing revenue, profit, and other financial metrics.
OpenText Strengthens Leadership with New Board Appointment
OpenText has appointed Jill Larsen, currently Chief People Officer at Synopsys, to its board of directors. This strategic move aims to enhance OpenText's leadership as it advances its enterprise AI strategy. Larsen's extensive experience in organizational strategy and talent planning is expected to support the company's governance of people and culture priorities.
OpenText Appoints Jill Larsen to Board of Directors
OpenText has appointed Jill Larsen to its board of directors. Larsen, currently Chief People Officer at Synopsys, brings extensive experience in executive compensation, workforce planning, and organizational design. Her appointment follows the resignation of Kristen Ludgate from the board for personal reasons.
Open Text Appoints Jill Larsen as Independent Director, Accepts ...
Open Text Corporation has appointed Jill Larsen as an independent director, replacing Kristen Ludgate, who resigned for personal reasons. Larsen brings extensive HR leadership experience from major technology firms, enhancing Open Text's board with expertise in human capital management and organizational strategy. This change aligns with Open Text’s focus on enterprise AI and data management.
OpenText Corporation Profile
Company Name
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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