OpenText Customer Experience Management (CXM) for Communications Overview
OpenText Communications portfolio assists organizations in creating, managing, and delivering personalized customer experiences. Customer interactions are optimized across all touch points.
Use Cases
Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using OpenText Customer Experience Management (CXM) for Communications.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using OpenText Customer Experience Management (CXM) for Communications.
OpenText Customer Experience Management (CXM) for Communications Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Customer Experience Management (CXM) for Communications works with different mediums / channels such as Phone Calls. E-Mail. Social Media etc.
OpenText Customer Experience Management (CXM) for Communications's features include Recording, and Personalization. and OpenText Customer Experience Management (CXM) for Communications support capabilities include 24/7 Support, AI Powered, Email Support, etc. also OpenText Customer Experience Management (CXM) for Communications analytics capabilities include Custom Reports, and Analytics.
Peer review evidence (same sources as the product rating summary)
"...Provides actionable insight through customer behavior analytics and interactions through call recording analysis, email communications, social media and more...." Customer Experience Management
"...Promotes customer engagement through the design and delivery of personalized omnichannel communications...." Customer Experience Management
"...Provides actionable insight through customer behavior analytics and interactions through call recording analysis, email communications, social media and more...." Customer Experience Management
Popular Business Setting
for OpenText Customer Experience Management (CXM) for Communications
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText Customer Experience Management (CXM) for Communications is popular in Education, Financial Services, and Legal Services and is widely used by
OpenText Customer Experience Management (CXM) for Communications Customer wins, Customer success stories, Case studies
How does OpenText Customer Experience Management (CXM) for Communications address your Engagement Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well OpenText Customer Experience Management (CXM) for Communications solved their business needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Southwestern U.S. county enhances content management to drive digital transformation with OpenText Content Management, integrated with Microsoft 365
Peers used OpenText Customer Experience Management (CXM) for Communications for call recording and engagement management
OpenText Customer Experience Management (CXM) for Communications Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for OpenText Customer Experience Management (CXM) for Communications
Top Failure Risks for OpenText Customer Experience Management (CXM) for Communications
OpenText Corporation News
Rocket Software completes Vertica acquisition from OpenText
Rocket Software has completed the acquisition of Vertica, an analytics database business, from OpenText. This acquisition adds over 600 customers and 170 employees to Rocket's portfolio, enhancing its data and analytics capabilities. The move aims to support businesses in modernizing their systems and leveraging analytics and AI across various deployment models, including cloud, on-premises, and hybrid environments.
OpenText completes $150M Vertica sale to Rocket
OpenText has completed the sale of its non-core Vertica structured data analytics platform to Rocket Software for $150 million in cash. This divestiture aligns with OpenText's strategy to focus on core businesses and reduce debt. The transaction includes the transfer of Vertica's software, client contracts, services, and employees to Rocket Software.
OpenText Completes US$150 Million Divestiture of Non-Core Vertica to Rocket Software
OpenText has completed the divestiture of its non-core Vertica business to Rocket Software for $150 million. This move aligns with OpenText's strategy to focus on core businesses and optimize capital allocation. The proceeds will be used to reduce debt, and the transaction includes the transfer of software, client contracts, and employees to Rocket Software.
OpenText Q3 revenue hits $1.28B, cloud up 6.6%
OpenText reported Q3 FY2026 financial results with total revenues of $1.283 billion, a 2.2% year-over-year increase. Cloud revenue grew by 6.6% to $493 million. The company achieved a GAAP net income of $173 million, up 86% year-over-year, and an adjusted EBITDA of $438 million, reflecting a 34.1% margin. OpenText also repurchased 9.7 million shares and declared a $0.275 quarterly dividend.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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