Real-World Case Studies and Customer Success Stories with NITRO Studio

Crow Canyon’s Service Request for SharePoint helped Milliman move 18 help desks from Lotus Notes to SharePoint. Milliman needed a flexible help desk solution for 50 administrators and thousands of us...ers. Crow Canyon’s software allowed email-based ticketing and easy customization. The transition was smooth, with no disruption for end users. Milliman praised Crow Canyon for fast support and included customizations.
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Crow Canyon Software's Membership Service System helped a large religious organization move from emails and spreadsheets to a digital platform. The organization grew to over 100,000 members, causing ...staff overload and service delays. The new system automated request tracking, routing, and notifications. Staff now use electronic tickets and see full member details for each request. The solution improved productivity and enabled real-time reporting and analysis.
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NITRO Studio helped Standard Meat Company automate business processes after moving to Microsoft Office 365. The IT team replaced legacy systems with Crow Canyon’s IT Help Desk, improving ticket manag...ement and resolution times. Staff found the solution easy to set up and flexible for their needs. NITRO Studio enabled automation across departments, including onboarding, purchase order tracking, and vendor management. The company saw better productivity and innovation with the new tools.
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NITRO Studio helped Ventura Foods improve its quality assurance process. The QA team needed to manage customer communications better and move away from email-based workflows. NITRO Studio let non-tec...hnical staff build forms and workflows in Office 365 without coding. Ventura Foods created four task tracking tools quickly. The solution made communication faster and more accurate.
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Crow Canyon’s NITRO Studio and NITRO IT Help Desk helped The Odom Corporation, a large beverage distributor, improve operations. The company needed better IT support and asset tracking across many lo...cations. They chose NITRO applications for easy integration with Microsoft 365 and SharePoint. The solution automated ticketing, asset management, and workflows. Odom now tracks incidents, requests, and equipment in one system, making IT support and operations more efficient.
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Crow Canyon Service Request Software helped Nova Scotia Community College centralize IT support across thirteen campuses. Before, each campus used different ways to report problems, making it hard to... track and fix issues. The new help desk system was easy to install and worked with Microsoft Outlook. Later, it moved with them to SharePoint. Now, IT staff can manage tickets from anywhere, helping students and faculty faster. The college gives the same level of service to all campuses, both urban and rural.
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Request Manager for SharePoint helped a U.S.-based consulting company fix communication problems with its India-based subsidiary. The company struggled with email-based request management, leading to... lost messages, no tracking, and slow follow-up. Crow Canyon's Request Manager replaced email with a ticketing system in SharePoint. Now, requests are tracked, managed, and visible to all. Managers get reports and employees see real-time status. The company improved workflow, communication, and productivity.
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Crow Canyon’s NITRO Service Desk helped Republic Bank improve IT support and operational efficiency. The bank faced problems with siloed requests, slow procurement, and inconsistent support. NITRO Se...rvice Desk automated workflows, managed assets, and streamlined requests. The solution replaced a costly ServiceNow option, saving money. Republic Bank saw a 60% reduction in ticket types and better self-service for employees.
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Crow Canyon Customer Service for SharePoint helped a major international bank fix customer service issues caused by an old CRM. The bank needed fast upgrades to handle many support requests from reta...il and business clients. The new system automated call routing, sent alerts for long wait times, and gave managers real-time queue views. The platform tracked all support data and let managers spot problems early. The solution improved customer support and helped the bank respond to customer needs quickly.
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NITRO Service Desk helped Lutheran Social Service of Minnesota improve IT service management. LSSMN switched from ServiceNow due to integration issues and complexity. NITRO Service Desk offered easy ...Microsoft 365 and Teams integration, a user-friendly interface, and strong support. The transition was fast and smooth, with excellent training. LSSMN saw cost savings and faster issue resolution.
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NITRO Studio by Crow Canyon Software helped AFS-USA fix their manual onboarding process. Before, they used Excel and Outlook, which caused missed tasks and security problems. With NITRO Studio, AFS-U...SA built over 100 workflows for onboarding and offboarding. The solution made it easy to bring on new employees and protect data when people leave. AFS-USA saved time and resources, and reduced errors in their HR process.
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Crow Canyon Software’s Service Request for SharePoint helped The Salvation Army’s Atlanta headquarters manage IT support for 1,400 users. Before, the team struggled with a shared inbox and no way to ...track ticket status. With Crow Canyon, users can post and track tickets easily in SharePoint. The IT team now handles 700 to 800 tickets per month, sorting and resolving issues faster. Installation took just a couple of hours, and the software’s customization improved efficiency and ticket resolution.
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Crow Canyon's Employee Service Request Manager, powered by NITRO Studio, helped a Canadian government agency automate and manage Freedom of Information (FOI) requests. The agency faced high request v...olumes, compliance deadlines, and tracking issues. The solution improved scalability, automated workflows, and provided real-time request tracking. Integration with Crystal Reports enabled better historical analysis. The agency now delivers faster, more reliable service to FOI requestors.
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Crow Canyon’s Asset Management platform helped a client who builds virtual machine labs for the US Military. The client needed to manage many IT assets and customer data for rapid lab deployment. Cro...w Canyon provided an asset management program and a customer support program integrated with SharePoint. The solution gave real-time visibility into assets, automated alerts, and tracked maintenance and licensing. The client could quickly view asset status, manage customer information, and improve support for critical military projects.
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NITRO Studio helped Spokane Regional Health District go digital during the COVID-19 crisis. The agency used NITRO Studio and Crow Canyon’s IT Help Desk and Project Manager to automate business proces...ses in Office 365 GCC and Microsoft Teams. They replaced legacy InfoPath forms and SharePoint workflows with modern, cloud-based solutions. The new system made it easy to manage remote work, cut costs, and improve efficiency. Staff praised the platform’s usability and strong support team.
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Crow Canyon Service Request for SharePoint helped the Washington, D.C., Department of Transportation fix slow IT response times. DDOT's old ticketing system was hard to use, so only 5% of staff used ...it. Most requests were made in person, causing long lines and delays. Crow Canyon's solution let DDOT use SharePoint, which they already knew. The new system made it easy to track tickets and respond faster. IT staff and employees saw better service and less frustration.
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Microsoft Office 365 and SharePoint helped a U.S. government agency move from paper-based processes to digital request tracking. The agency faced slow, error-prone workflows for travel, purchasing, a...nd service requests. Crow Canyon Software replaced manual forms with SharePoint-integrated online forms. This solution automated data entry and approval steps. The agency improved productivity and reduced lost paperwork.
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Crow Canyon Help Desk for SharePoint helped Hu-Friedy improve IT support. Before, the team managed hundreds of support emails manually. This caused confusion and delays. With Crow Canyon, users now t...rack ticket progress easily. The IT team saves time and works more efficiently. The solution fits well with SharePoint, meeting Hu-Friedy's needs.
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NITRO Studio helped Honu Services replace InfoPath and SharePoint Designer for automating business processes. Honu needed a flexible, no-code solution to create forms and workflows for its clients. N...ITRO Studio provided easy installation, a WYSIWYG forms designer, workflow manager, and more. Honu saved time and resources, improved client satisfaction, and grew its customer base. The solution enabled quick onboarding of new clients and supported business growth.
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Crow Canyon’s Help Desk Ticket System for SharePoint helped ZCL Composites solve IT support issues. ZCL had problems with outsourced IT and poor communication. The new system let users submit tickets... and improved tracking. Email integration made follow-up easy. ZCL used help desk statistics to make self-help videos and measure satisfaction. Crow Canyon’s support team fixed issues quickly and gave clear answers.
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Crow Canyon’s Customer Support application for Microsoft SharePoint helped a manufacturer of industrial computers improve customer service. The company needed a system for both first-level support an...d second-level return-to-manufacturer service. Crow Canyon delivered a two-tier solution: a customized Customer Support platform for ticketing, routing, and knowledge base access, and a Work Order Management system for handling returns and repairs. The solution automated ticket creation, routing, and tracking, making support more efficient. Integration with SharePoint ensured seamless workflow and better customer experience.
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NITRO Help Desk replaced ServiceNow for a large manufacturer in Switzerland. The company needed a simpler, more affordable service desk. NITRO Help Desk covered incidents, service requests, and knowl...edge base needs. The team added a service catalog and improved routing. The transition was smooth and the customer is happy with the results.
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NITRO Studio helped an industrial supplier solve complex quoting challenges. The company needed accurate, fast quotes for highly configurable machines. Manual methods were slow and caused errors. Cro...w Canyon Software built a SharePoint-based Quote Generator. Sales staff now enter machine details online. The system checks dependencies and updates prices in real time. Quotes are now accurate and easy to create. Sales teams save time and avoid mistakes.
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Crow Canyon Software's SharePoint-based Document Management solution helped a large independent physician’s group manage healthcare compliance documentation. The group faced challenges with tracking ...many document versions and coordinating multiple authors. The solution automated workflows, notifications, and reporting for document revisions and approvals. It improved tracking, streamlined compliance processes, and made it easier to verify employee understanding. This helped the group meet strict regulatory standards and reduce compliance risks.
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NITRO Studio helped Air Wisconsin replace over 400 InfoPath forms and SharePoint workflows. The airline needed a secure, scalable, and affordable automation platform for SharePoint 2019 and Office 36...5. NITRO Studio offered easy-to-use forms, workflows, and custom actions. The IT team automated many processes and improved operational efficiency. Air Wisconsin praised the platform's support, cost savings, and ease of use compared to competitors.
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