Metrics That Matter Overview

Metrics-that-matter by Explorance helps measure and improve learning effectiveness. Employee performance is enhanced through continual evaluation.

Use Cases

Customers recommend Engagement Management, Competitive Intelligence, Helpdesk Management, as the business use cases that they have been most satisfied with while using Metrics That Matter.

Other use cases:

  • Onboarding
  • Campaign Management
  • Sending & Publishing Communications
  • Measuring Net Promoter Score
  • Direct Marketing
  • Track Learning Progress
  • Create Learning Path
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Business Priorities

Improve Efficiency and Improve ROI are the most popular business priorities that customers and associates have achieved using Metrics That Matter.

Other priorities:

  • Scale Best Practices
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Metrics That Matter Use-Cases and Business Priorities: Customer Satisfaction Data

Metrics That Matter works with different mediums / channels such as Promotions. and Phone Calls.

Metrics That Matter's features include Dashboard, Feedback Surveys, and Personalization. and Metrics That Matter support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Metrics That Matter analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Metrics that Matter (MTM) provides a robust platform to capture both post event and follow up learning experience feedback beyond the "smile sheet...." Peer review by Jennifer, Ciena

Peer review evidence (same sources as the product rating summary)

"...A key part of your data-to-insight strategy, our new and interactive dashboards allow users to monitor KPIs that are tailored to their preferences easily...." Learning and Development Effectiveness Platform
"...The platform has the world s largest database of learning and development impact benchmarks, and offers data on scrap learning, net promoter, and estimated performance improvement...." Peer review
"...The customer support from the sales and help desk teams is less than stellar...." Peer review by Mark Durgee

Popular Business Setting

for Metrics That Matter

Top Industries

  • Computer & Network Security
  • Medical Devices
  • Education

Popular in

  • Large Enterprise
  • Small Business
  • Mid Market

Metrics That Matter is popular in Computer & Network Security, Medical Devices, and Education and is widely used by Large Enterprise, Small Business, and Mid Market.

Metrics That Matter Customer wins, Customer success stories, Case studies

What Are the key features of Metrics That Matter for Engagement Management?

How can Metrics That Matter optimize your Competitive Intelligence Workflow?

How can Metrics That Matter optimize your Helpdesk Management Workflow?

How does Metrics That Matter facilitate Onboarding?

11 buyers and buying teams have used Cuspera to assess how well Metrics That Matter solved their business needs. Cuspera uses 288 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

 

Liverpool John Moores University - Higher Education - Large

Explorance launches AI model to help universities analyze NSS feedback

Liverpool, UK

Explorance has launched an AI-driven model for analyzing National Student Survey feedback, developed with six UK universities, including Liverpool John Moores University. The model helps universities... quickly process open-ended comments into structured insights, improving student experience and teaching quality. It uses 1,200 data points to map feedback into themes, aiding faster decision-making.

Read on →
 

University of Nottingham - Education - Large

"Insights At Speed And Scale": Explorance Introduces A New AI Model ...

Nottingham, UK

Explorance has launched a new AI-driven qualitative analysis model, MLY, in partnership with six UK universities, including the University of Nottingham. This model is designed to analyze National St...udent Survey feedback, enabling institutions to process large volumes of qualitative data efficiently. The platform enhances student feedback analysis by automating insights generation, reducing manual effort, and improving decision-making.

Read on →
 

University of Nottingham - Higher Education - Large

Insights at speed and scale: Explorance introduces a new AI model ...

Nottingham, UK

Explorance has launched a new AI-driven qualitative analysis model, MLY, specifically for the National Student Survey (NSS). In collaboration with six UK universities, including the University of Not...tingham, MLY transforms open-ended comments into actionable insights, enhancing student satisfaction and NSS outcomes. This deployment streamlines feedback analysis, reducing time and resources needed for manual processes.

Read on →

University of West London - Education - Large

London, UK

Explorance Blue and MLY helped the University of West London replace manual student feedback processes. The university now surveys over 900 modules each semester using Blue. MLY automates qualitative... feedback analysis, saving weeks of manual work. Academics and staff access reports in one place, supporting faster, evidence-based decisions. The tools also help address equity and inclusion goals by making feedback more actionable.

Witz Education - Education - Small

Montreal, Canada

Witz Education used Explorance Blue 360-degree feedback software to improve its evaluation process. The company replaced a costly, custom-built system with Explorance Blue, which offered better repor...ting and multilingual support. Witz Education saw a return on investment in just five months and reduced project time from a day and a half to one and a half hours. The platform helped increase revenue, cut costs, and improved the company's reputation. About 2,000 people have used the new system so far.

Université de Fort Hare - Education - Large

Alice, South Africa

Explorance Blue helped the Université de Fort Hare move from manual feedback to a data-driven system. The university automated over 3,500 module evaluations each year. Teachers and students now use s...tandardized surveys and custom questions. Reports are generated automatically at module, qualification, and institution levels. Student engagement and response rates improved with new outreach campaigns. The university uses feedback data to guide teaching, program review, and resource planning.

lightning

Peers used Metrics That Matter for engagement management and competitive intelligence

Metrics That Matter Competitors

Metrics That Matter Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.22/5

Read Reviews (1)
Custom Reports

4.74/5

Read Reviews (47)
Analytics

4.71/5

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.22/5

Read Reviews (1)
Custom Reports

4.74/5

Read Reviews (47)
Analytics

4.71/5

Read Reviews (22)

Software Failure Risk Guidance

?

for Metrics That Matter

Overall Risk Meter

Low Medium High

Top Failure Risks for Metrics That Matter

Explorance Inc News

Product

Explorance launches AI model to analyse NSS feedback

Explorance has launched a new AI model designed to analyze feedback from the National Student Survey (NSS). This model aims to enhance the understanding of student feedback by integrating advanced AI capabilities, providing educational institutions with deeper insights into student experiences and satisfaction.

Product

Explorance launches AI model to analyse NSS feedback

Explorance has launched an AI model within its MLY platform to analyze open-ended feedback from the National Student Survey. Developed with six UK universities, the model automates categorization and sentiment analysis of student comments, aiming to streamline the feedback process. This integration enhances the MLY platform's capabilities in higher education analytics, reducing manual effort and improving the speed of deriving actionable insights.

Product

Insights at speed and scale: Explorance introduces a new AI model ...

Explorance launched a new AI-driven qualitative analysis model for the National Student Survey (NSS), enhancing its MLY platform. This model, developed with six UK universities, enables automated analysis of open-ended comments, improving decision-making and student satisfaction. It organizes insights across 10 core themes, aligning with NSS categories and institutional areas.

Product

Explorance Launches BlueX 2.0: A New Era of Feedback and Expression Begins Beyond Forms, Toward Understanding

Explorance has launched BlueX 2.0, an advanced feedback platform designed to transform traditional surveys into interactive experiences. With features like a drag-and-drop builder, multimedia embedding, and real-time analytics, BlueX 2.0 supports deeper integration with systems like Salesforce and Explorance Blue. It aims to foster engagement and expression across organizations, offering unlimited users and creative formats without hidden fees. Available from June 10, 2025, it will debut at Explorance World 2025.

Explorance Inc Profile

Company Name

Explorance Inc

Company Website

https://explorance.com/

HQ Location

Montreal, Quebec

Employees

101-250

Social

Financials

PRIVATE