Luminoso Daylight Overview

Luminoso-Daylight, an AI-powered text analytics tool by Luminoso Technologies, understands human communication across 15 languages. It excels in sentiment analysis with common-sense world understanding.

Use Cases

Customers recommend Customer Feedback Management, Call Transcription, Social Media Analytics, as the business use cases that they have been most satisfied with while using Luminoso Daylight.

Other use cases:

  • Enriching Contact List
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Business Priorities

Enter New Markets Internationally Or Locally and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Luminoso Daylight.

Other priorities:

  • Acquire Customers
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Luminoso Daylight Use-Cases and Business Priorities: Customer Satisfaction Data

Luminoso Daylight works with different mediums / channels such as Chat. and Phone Calls.

Luminoso Daylight's features include Feedback Surveys. and Luminoso Daylight support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Luminoso Daylight analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...Launched in 2015, Luminoso Daylight has helped organizations from around the world uncover actionable insights from customer feedback...." Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis for Businesses Worldwide
"...QuickLearn 2.0 will also power Luminoso Compass, a platform for processing, categorizing, and tagging streaming text data like call and chat transcripts. ..." Luminoso Launches AI-Powered Text Analysis
"...Analyze and report on the presence of sentiment in text data. ..." Luminoso Daylight

Luminoso Daylight Customer wins, Customer success stories, Case studies

How efficiently Does Luminoso Daylight manage your Customer Feedback Management?

 

MAi Research - Marketing And Advertising - Small

USA

MAi Research used Luminoso's natural language AI in Pathfinder Analytics to improve market research. They delivered faster analyses and more nuanced sentiment insights for clients. The technology hel...ped them uncover hidden associations in consumer text data. MAi Research completed hundreds of projects and attracted top talent. Their work included analyzing Neuralink to guide branding and pricing strategies.

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Hilton - Hospitality - Very Large

McLean, USA

Hilton used Luminoso Daylight to analyze hundreds of thousands of employee survey comments. The platform helped Hilton quickly identify themes and trends in feedback. Hilton no longer needed to updat...e or maintain keyword lists. The solution made it easy to explore differences across workforce segments. Hilton could now relate comment themes to survey questions and track sentiment over time.

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A Fortune 50 technology company - Computer Software

Luminoso Daylight Al helps a Fortune 50 technology company use Medallia better. The company had high costs and slow changes with Medallia's professional services. Luminoso Daylight Al automates data ...tagging and analysis. This lets the company update tags fast and combine many data sources. Executives get real-time, unbiased customer data. The company saves money, makes faster decisions, and improves customer satisfaction.

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A global cloud-based healthcare & service provider - Hospital & Health Care

Luminoso helped a global cloud-based healthcare & service provider analyze 20,000 survey responses. The platform handled complex, industry-specific feedback and identified key issues in training and ...product functionality. Quick insights led to immediate improvements in training and product features. Net Promoter Scores increased after addressing root causes of dissatisfaction. The company won a Gold 2022 Stevie Award for Sales & Customer Service.

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A renowned semiconductor manufacturer in the gaming sector - Consumer Electronics - Very Large

Luminoso Daylight AI helped a leading semiconductor manufacturer in the gaming sector analyze 7,870 customer reviews from platforms like Reddit and Amazon. The tool reduced analyst costs and cut mode...l training time to just 2 hours. It improved speed to market and enabled bias-free decision making. The company saw a 9-point NPS increase and a 15% year-over-year drop in negative NPS comments. Product teams doubled the percentage of features tied to customer feedback within a year.

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Luminoso Daylight Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.08/5 ★

Read Reviews (3)
Analytics

4.11/5 ★

Read Reviews (12)
Custom Reports

3.98/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.08/5 ★

Read Reviews (3)
Analytics

4.11/5 ★

Read Reviews (12)
Custom Reports

3.98/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for Luminoso Daylight

Top Failure Risks for Luminoso Daylight

LUMINOSO TECHNOLOGIES, INC News

Awards

Luminoso Recognized as a Representative Vendor in Gartner's ...

Luminoso has been recognized as a Representative Vendor in Gartners 2020 Market Guide for Text Analytics, highlighting advancements in natural language understanding technology.

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Partnership

Luminoso announces Technology Partnership with Qlik and New ...

Luminoso announces a technology partnership with Qlik to integrate its advanced text analytics into Qlik's BI tool, enhancing insights and decision-making capabilities. Additionally, new leadership appointments have been made at Luminoso.

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Product

Luminoso Announces AI Application for Better Search Engine Results

Luminoso announced Search Enhancement, an AI application that improves search engine results by enhancing natural language understanding, allowing existing search systems to comprehend more words and phrases for better query results.

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Awards

Luminoso Recognized on Inc. 5000 List of Fastest-Growing Private ...

Luminoso has been named to the Inc. 5000 list, recognizing it as one of the fastest-growing private companies in the U.S. The company specializes in turning unstructured text data into business insights, with a focus on identifying emerging trends for businesses.

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LUMINOSO TECHNOLOGIES, INC Profile

Company Name

LUMINOSO TECHNOLOGIES, INC

Company Website

https://luminoso.com/

HQ Location

PO Box 51408 Boston, MA 02205

Employees

51-100

Social

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Financials

SERIES B