Luminoso Daylight: Product updates, Customer stories, and Insights | 2026 Cuspera

Luminoso's AI technology powered Pathfinder Analytics at MAi Research. The challenge was to deliver deeper insights for clients like Kimberly Clark and Nestlé. MAi Research used Luminoso's natural la...nguage science to analyze consumer text data. This led to faster analysis, better decision-making, and detailed sentiment insights. MAi Research completed hundreds of projects and attracted top talent using advanced AI.
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Hilton used Luminoso Daylight to analyze hundreds of thousands of employee survey comments. The platform helped Hilton quickly find themes and insights from feedback across different teams and demogr...aphics. Hilton could now relate comment themes to survey scores and track sentiment over time. Using Amazon EC2 Auto Scaling, Hilton processed feedback in minutes. This reduced review time and improved accuracy in classifying feedback themes.
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Luminoso helped a global cloud-based healthcare & service provider analyze 20,000 survey responses. The platform handled complex, industry-specific feedback and identified key issues in training and ...product functionality. Quick insights led to immediate improvements in training and product features. Net Promoter Scores increased after addressing root causes of dissatisfaction. The company won a Gold 2022 Stevie Award for Sales & Customer Service.
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Luminoso Daylight Al helps a Fortune 50 technology company use Medallia better. The company had high costs and slow changes with Medallia's professional services. Luminoso Daylight Al automates data ...tagging and analysis. This lets the company update tags fast and combine many data sources. Executives get real-time, unbiased customer data. The company saves money, makes faster decisions, and improves customer satisfaction.
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Luminoso Daylight™ AI helped a leading semiconductor manufacturer in the gaming sector analyze 7,870 customer reviews for a new laptop launch. The company used the tool to speed up their go-to-market... strategy and improve analytics efficiency. Luminoso Daylight™ AI enabled quick identification of issues impacting NPS and CSAT, like battery life and system stability. The solution increased the percentage of features tied to customer feedback from 10% to 20% in one year. The company saw a 15% year-over-year drop in negative NPS comments and a 9-point increase in NPS.
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