A global retail leader used a solution to improve their forecasting. They achieved 83% forecast accuracy. They also reduced costs by 15%. This helped them manage their business better. The results sh...ow strong benefits for large retail companies.
A global retail leader used a solution to improve their forecasting. They achieved 83% forecast accuracy. They also reduced costs by 15%. This helped them manage their business better. The solution m...ade their operations more efficient.
A global genealogy leader used publishing solutions to improve customer service. They achieved 85% customer satisfaction and a 92% service level. The company used digital content and editorial servic...es. They also used accessibility and technology solutions. These changes helped them deliver better service to their users.
XEditPro helped a global publishing leader cut journal publishing turnaround time by 62%. The client struggled with slow workflows, poor collaboration, and multilingual content barriers. Lumina Datam...atics used XEditPro to streamline content creation, improve comment management, and add audit trails. The platform enabled easy multilingual publishing and better image workflows. The result was faster publishing, improved collaboration, and higher content quality.
Lumina Datamatics used a dual-layer proofreading approach for a global legal publisher. The client struggled with inconsistent writing, syntax errors, and outdated legal references. Lumina Datamatics... applied advanced tools and legal expertise to ensure content was accurate and up-to-date. The solution delivered 95,000 pages of error-free legal publications each year. The client saw better content quality, faster turnaround, and lower costs.
CASE STUDY one of the world’s largest for-profit genealogy company
Lumina Datamatics used advanced analytics and predictive staffing to help a leading genealogy company improve customer service. The company faced high abandonment rates and low CSAT due to long wait ...times. By using data-driven support, real-time monitoring, and forecasting, they cut average speed of answer from 7 to 2 minutes in the US. Abandonment rates dropped from 18% to 3% in the US, and CSAT rose from 68% to 85%. Service levels improved from 55% to 92%, boosting customer retention and satisfaction.
