LivePerson Platform Overview
This is a summary of the comprehensive capabilities and benefits of LivePerson Platform based on over 393 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Do you need to check if LivePerson Platform is right for your needs? Our Cuspera AI engine can evaluate how LivePerson Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
LivePerson Platform supports business activities such as:
- Engagement Management
- Communication Management
- Advertisement
- Social Media Management
- Contact List Management
LivePerson Platform can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Improve ROI, Improve Consistency, etc. It can help manage these activities if you use Chat E-Mail Social Media etc. for these needs. As a solution, LivePerson Platform's capabilities include Alerts: Popups & Notifications, Personalization, and Bot.
LivePerson Platform Automotive Vertical is its biggest customer base.
Reviews
"...Responding to clients that engage in web chat is very simple, just click on the pop-up window from the task-bar...." Peer review by Mike l., Salesman, Automotive
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well LivePerson Platform solved their business needs. Cuspera uses 393 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using LivePerson Platform.
Use Cases
Peers recommend Engagement Management , Communication Management , Advertisement , as the business use cases that they have been most satisfied while using LivePerson Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.78/5 ★ |
"...Responding to clients that engage in web chat is very simple, just click on the pop-up window from the task-bar...." Peer review by Mike l., Salesman, Automotive |
| engaging and following up |
4.68/5 ★ |
"...This extra form of communication enables our company to engage shoppers at the pivotal moment when they have questions but don't want to call...." Peer review by Ray S. |
| Communication Management with E-Mail, Social Media, Offline and Point Of Sale |
4.37/5 ★ |
"...very easy to send emails and it stores my info. ...." Peer review by Verified Reviewer, Automotive |
| sending & publishing communications |
4.34/5 ★ |
"...very easy to send emails and it stores my info. ...." Peer review by Verified Reviewer, Automotive |
| Advertisement with Mobile, Website and Mobile App |
4.85/5 ★ |
"...Automotive manufacturers, dealerships and online advertisers, Real Estate brokers, builders and online advertisers, multifamily property management companies...." Peer review from Contact At Once! |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.78/5 ★ |
"...Responding to clients that engage in web chat is very simple, just click on the pop-up window from the task-bar...." Peer review by Mike l., Salesman, Automotive |
|
| engaging and following up |
4.78/5 ★ |
| Communication Management with E-Mail, Social Media, Offline and Point Of Sale |
4.37/5 ★ |
"...very easy to send emails and it stores my info. ...." Peer review by Verified Reviewer, Automotive |
|
| sending & publishing communications |
4.37/5 ★ |
| Advertisement with Mobile, Website and Mobile App |
4.85/5 ★ |
"...Automotive manufacturers, dealerships and online advertisers, Real Estate brokers, builders and online advertisers, multifamily property management companies...." Peer review from Contact At Once! |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 393 insights from peers and experts to help you assess how these LivePerson Platform use cases fit your business needs.
Popular Business Setting
for LivePerson Platform
Top Industries
- Automotive
- Retail
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used LivePerson Platform to Enhance customer relationships and Increase sales & revenue
LivePerson Platform Alternatives
Peer and Expert Opinion on Features
for LivePerson Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (13) |
| Personalization | Read Reviews (6) |
| bot | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (13) |
| Personalization | Read Reviews (6) |
| bot | Read Reviews (5) |
IT and Other Capabilities
for LivePerson Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (29) |
| Data Export | Read Reviews (22) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (29) |
| Data Export | Read Reviews (22) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (21) |
| Email Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (81) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (21) |
| Email Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (81) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (21) |
| Analytics | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (21) |
| Analytics | Read Reviews (6) |
Software Failure Risk Guidance
?for LivePerson Platform
Overall Risk Meter
Top Failure Risks for LivePerson Platform
Vendor Profile Details
Company Name
LivePerson Automotive
Company Website
https://www.livepersonautomotive.com/HQ Location
11720 Amber Park Dr., Suite 500, Alpharetta, GA 30009, US
Employees
NA
Social
Financials
NA
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