Real-World Case Studies and Customer Success Stories with Lime CRM

Lime Intenz helped Ekeri Sverige adapt to new business challenges and industry changes. The company needed to change old habits and improve customer relationships. Lime Intenz provided workshops and ...consulting to support this transformation. Ekeri Sverige gained more confidence, motivation, and a better sales process. The CEO says Lime Intenz is now essential to their business.
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Lime CRM helped Veidekke improve ticket management and customer experience. Veidekke needed a system that gave a full view of customer and project data, clear processes, and less manual work. Lime CR...M was chosen for its custom fit to the construction industry and ability to integrate with other tools. Employees now handle tickets faster and with better quality. KPI tracking and structured data help Veidekke learn and improve. Customers get quicker, more accurate responses at every stage.
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Lime CRM helps Skellefteå Kraft, a leading Swedish energy company, improve customer service and internal processes. The company uses Lime CRM for case management, business management, and ordering se...rvices like electric car charging. Lime CRM's ticketing and checklist features prevent duplicate work and ensure no cases are missed. Skellefteå Kraft values automation and plans to let customers handle more tasks themselves. The CRM's integration with email and credit checks saves time and boosts efficiency.
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Lime CRM helped Nurmijärven Sähkö improve customer service. The company faced problems with an old CRM and lost cases due to scattered information. Lime CRM unified all customer data and automated co...mmunication. The new system made case management faster and reduced manual work. Customer service quality improved and response times got shorter. The CRM was tailored for the energy sector and easy to customize.
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Lime CRM helped Trollhättan Energi improve customer experience by centralizing ticket management and streamlining communication. Before Lime CRM, tickets were lost in email threads, causing delays an...d poor traceability. With Lime CRM, all customer cases are tracked in one place, making it easier for employees to respond quickly and accurately. Digital forms replaced paper processes, speeding up tasks like move-ins and flood response. Automated confirmations and proactive communication now reassure customers and reduce follow-up time. Employees and customers both benefit from smoother, more efficient service.
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Lime CRM helped BMW Financial Services get a full view of their customers. They started with Lime Easy, then upgraded to Lime CRM for better data integration and campaign management. Lime CRM added c...ase management, automating support through email and a knowledge base. BMW saw retention rates rise from 25% to 40% in the first year. The solution unified customer data and improved customer focus across the company.
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Lime CRM helped HSB Malmö modernize their workflows by moving from a desktop to a web client. The switch gave them a more user-friendly and mobile system. More employees now use Lime CRM, improving d...ata quality and teamwork. The legal team joined the platform, using permissions to keep their work private. Shared ticket views mean no tasks are missed if someone is out. HSB Malmö now saves time with automatic updates and better collaboration.
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Lime CRM helped Bostads AB Poseidon, Gothenburg’s largest housing company, improve service for tenants and property managers. Poseidon wanted to boost accessibility and customer experience, aiming to... rank among the top 25% of large housing companies in service. Lime CRM streamlined ticket management and automated notifications, saving time and keeping tenants informed. After going live, property managers saw a big increase in positive tenant feedback. The project succeeded thanks to close collaboration and a step-by-step rollout.
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Lime Connect helps PSD Bank Nürnberg automate customer support. The bank uses a chatbot to handle 85–90% of customer inquiries. This lets customers get help 24/7 and reduces the workload for staff. T...he solution also supports sales, helping open new accounts. The bank values the GDPR-compliant, unified messaging and easy-to-use AI tools.
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Lime Go helped Koneo modernize their sales process. Koneo's old CRM was outdated and not used, causing problems with structure and visibility. Lime Go gave the team a simple, mobile-friendly tool to ...organize sales, manage meetings, and track prospects. The sales team now spends less time on admin and more time with customers. They have a full overview of their pipeline and activities, making it easier to reach sales goals. Koneo values the support and reliability Lime Go provides.
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Lime SportAdmin helped IFK Haninge, a large sports club near Stockholm, automate member management. Before, the club spent hours manually cancelling invoices and tracking player changes. With Lime Sp...ortAdmin, a simple 'cancel membership' button and automated notifications save the office and coaches many hours. Payments are now collected faster, and available team spots are clear from the start of the season. The club values the strong support and ongoing development from Lime SportAdmin, making administration much easier.
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