CUSPERA

lemtalk

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(446 Reviews)

lemtalk - Customer Support and Live Chat Slack App

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About lemtalk

Lemtalk is a Help Desk software. Lemtalk is the customer support and live chat app for Slack. It can receive and answer tickets that come from email, Facebook, SMS or Live Chat directly from users' Slack accounts.

Lemtalk offers features such as Slack integration , Slack features and tickets. Lemtalk allows the users to chat with visitors, users and customers on the user’s website in real-time without leaving Slack. Lemtalk tickets also help users to stay organized since the user can tag a ticket to move it to a dedicated channel.

Lemtalk is in Slack, so all those great Slack features are with the users to play around with. Users can also invite team members on Slack into a specific ticket so they can help out or add text notes to individual visitors so it's easy to recall important information. Users can connect their backend and create custom responses which lets Lemtalk adapt to make it look, and sound like users.

lemtalk
is used by peers for

Processes

knowledge management, workflow management, helpdesk management

Channels

chat, e-mail, e-mail

Capabilities

24/7 Support, Chat Support, Email Support

Goals

Acquire customers, Improve internal communications, Increase sales & revenue

Industry

Internet, Education, Retail

Popular Business Setting
for lemtalk

Top Industries

  • Internet
  • Education
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peer Recommendations on business needs
for lemtalk

Goals

Acquire customers, Improve internal communications, Increase sales & revenue, are the most popular goals peers achieved using lemtalk .

Channels

It is the best suited for chat, e-mail, e-mail, channels.

Processes

lemtalk does well for a wide range of processes. Peers recommend knowledge management, workflow management, helpdesk management, as the business processes that they have been most satisfied while using lemtalk .

Read Reviews of Business Process for lemtalk

Peers used lemtalk to Acquire customers and Improve internal communications

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Overall Risk Meter

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IT and Other Capabilities
for lemtalk

  • Low
  • Medium
  • High

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Vendor Profile Details

Company Name lemtalk
Company Website lemtalk.com/en/home
Year Founded 2015
HQ Location United States - France
Employees 1-10
Social
Financials Seed