Informatica Customer 360 Overview

Informatica Customer 360 enables strategic management, visual exploration, and secure sharing of customer data. It delivers great customer experiences through comprehensive MDM solutions.

Use Cases

Customers recommend Engagement Management, Workflow Management, Customise Loyalty Program, as the business use cases that they have been most satisfied with while using Informatica Customer 360.

Other use cases:

  • Merger And Acquisition
  • Channel Management
  • Touchpoint Management
  • Cross Selling
  • Communication Management
  • Contact List Management
  • Advertisement
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Informatica Customer 360.

Other priorities:

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Informatica Customer 360 Use-Cases and Business Priorities: Customer Satisfaction Data

Informatica Customer 360 Customer wins, Customer success stories, Case studies

What makes Informatica Customer 360 ideal for Engagement Management?

 

Yamaha Motor adopts Informatica MDM to unify global data flows

Yamaha Motor is implementing Informatica's Master Data Management (MDM) solution to unify its global data flows, addressing challenges of siloed and inconsistent data across its operations. This clou...d-based, AI-powered platform aims to enhance data management, improve decision-making, and support Yamaha's digital transformation and business growth. Informatica's MDM will centralize data management, providing Yamaha with a comprehensive view of its operations.

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Informatica Powers Thai Krungsris Data Governance Efforts in Digital Banking Push

Thailand's Krungsri Bank is leveraging Informatica's Cloud Data Governance and Catalog and Cloud Data Quality solutions to enhance its data governance as part of its digital banking transformation. T...he adoption of these AI-powered tools aims to improve data discovery, metadata management, and data quality, supporting Krungsri's shift to a hybrid cloud environment on AWS. This strategic move is designed to boost regulatory compliance, operational efficiency, and customer-centric innovation.

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Krungsri enhances data strategy with Informatica for digital growth - IT Brief Asia

Krungsri, a major Thai financial institution, has adopted Informatica's Cloud Data Governance and Catalog (CDGC) and Cloud Data Quality (CDQ) solutions to enhance its data management capabilities. Th...is move supports Krungsri's digital transformation, aiming to improve data quality, security, and compliance. The partnership with Informatica highlights the importance of strategic data governance in the banking sector, facilitating Krungsri's transition to a data-driven, AI-enabled operation.

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Petmate - Consumer Goods

Informatica helped Petmate speed up data integration by 92%. Petmate unified its data management using Informatica and Snowflake. The company automated its order-to-cash process and cut a key workloa...d from four minutes to twenty seconds. Petmate consolidated three data tools under one flexible license. Informatica's platform enabled Petmate to manage costs and drive innovation with AI and cloud data management.

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Dr. Reddy's Laboratories - Pharmaceuticals

Dr. Reddy's Laboratories needed to improve their cloud data strategy to keep up with digital therapeutics and regulations. They used Informatica Intelligent Data Management Cloud to automate data gov...ernance and quality. This sped up project delivery and clinical AI use cases. They achieved 50% less data pipeline development time and delivered 5,000 records per second for AI. They also reached over 95% AI data quality benchmark.

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SUBARU - Automotive

SUBARU used Informatica’s cloud data integration service to connect and manage product lifecycle data across departments. Before, data was siloed, making recalls and quality checks hard. With Informa...tica, SUBARU automated data connections from development to maintenance. This improved car quality, productivity, and customer satisfaction. The company completed 400 data catalogs and saw better data quality and traceability.

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Informatica Customer 360 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.26/5 ★

Read Reviews (2)
Analytics

4.01/5 ★

Read Reviews (9)
Custom Reports

3.96/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.26/5 ★

Read Reviews (2)
Analytics

4.01/5 ★

Read Reviews (9)
Custom Reports

3.96/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for Informatica Customer 360

Top Failure Risks for Informatica Customer 360

Informatica Inc News

Product

Informatica Announces New Integrations with Amazon Bedrock AgentCore, Empowering the ...

Informatica announced new integrations with Amazon Bedrock AgentCore, enhancing its Intelligent Data Management Cloud (IDMC) platform. These updates include Model Context Protocol servers and CLAIRE AI Engine integration with Anthropic Claude, enabling enterprises to build AI agents with trusted data. Informatica also launched a CDI connector for Amazon SageMaker Lakehouse, supporting data ingestion from over 300 sources for machine learning and analytics.

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Awards

Informatica Named a Leader in the 2025 Gartner Magic QuadrantTM for ...

Informatica has been named a Leader in the 2025 Gartner Magic Quadrant for Metadata Management Solutions. This recognition highlights Informatica's strong position in AI-powered cloud data management, particularly its Intelligent Data Management Cloud (IDMC). The company's metadata management capabilities are central to its solutions, supporting diverse environments like AWS, Azure, and Google Cloud.

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M&A

Salesforce, Inc. completed the acquisition of Informatica Inc. from Canada Pension Plan ...

Salesforce completed its acquisition of Informatica for approximately $8.2 billion. The deal, funded by cash and new debt, was approved by both companies' boards and is expected to close early in Salesforce's fiscal year 2027. Salesforce plans to integrate Informatica's technology into its ecosystem, enhancing data integration and management capabilities.

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Product

Agentic AI PIM: The Next Evolution in Digital Commerce - Informatica

Informatica introduces Agentic AI PIM for Product 360, a transformative solution in digital commerce. This AI-powered product information management system leverages intelligent agents to autonomously extract, enrich, and validate product data from unstructured sources, enhancing data quality and accelerating time-to-market. The CLAIRE Product Experience Agent, a key feature, is now available for private preview, promising to streamline operations and drive strategic growth.

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Informatica Inc Profile

Company Name

Informatica Inc

Company Website

https://www.informatica.com/

Year Founded

1993

HQ Location

2100 Seaport Blvd Redwood City, CA 94063 USA

Employees

1001-5000

Social

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Financials

IPO