Drive your CX with omnichannel technology and AI Agents
Health, Wellness and Fitness Case Studies and Success Stories with Inconcert
CASE STUDY Sies Salud
Inconnect helped Sies Salud boost its service level above 80%. Sies Salud used Inconnect to unify all communication channels, including phone, WhatsApp, email, and social media. The platform integrat...ed with their health record system, improving data flow and patient care. Sies Salud saw a 70% drop in requests, complaints, and claims. The solution also improved KPIs like attention rate and reduced appointment errors.
Education Case Studies and Success Stories with Inconcert
CASE STUDY UTEL
Inconcert helped UTEL, a leading online university, grow its service capacity by over 180%. UTEL used Inconcert to integrate sales, digital, marketing automation, CRM, customer service, and collectio...ns. The solution automated sales campaigns and added new channels like webchat. UTEL exceeded sales targets by 50% and improved NPS by 20%. The contact center now supports students in 12 Latin American countries.
Marketing and Advertising Case Studies and Success Stories with Inconcert
CASE STUDY Teyamé 360
Inconcert omnichannel solution helped Teyamé 360 improve service channel personalization by 92%. Teyamé 360 needed a unified platform to manage multiple communication channels and boost team producti...vity. The solution integrated voice, chat, social media, and more, automating interactions and streamlining lead management. Results included a 32% reduction in acquisition cost, 9% increase in productivity per hour, and a 15x boost in cross-selling and upselling. Teyamé 360 also reduced response time to 30 seconds and exceeded objectives by 37%.
Inconnect by Inconcert helped CTOC improve customer service and cut costs by 25%. CTOC needed a platform to manage calls, emails, chats, video calls, and social networks in one place. The solution au...tomated marketing and sales processes and allowed for easy integration with Infunnel. CTOC saw a 10% increase in productivity and gained autonomy in managing reports and features. The platform was implemented in just two months, making operations faster and more efficient.
Government Administration Case Studies and Success Stories with Inconcert
CASE STUDY SEN (Secretaría de Emergencia Nacional), Paraguay
Inconcert set up a contact center for SEN in Paraguay in just 48 hours during a health emergency. The solution used omnichannel technology, including WhatsApp and IVR, to register people needing aid.... Over 500,000 requests were processed in less than two days. The IVR system, enhanced with Inspeech, transcribed and analyzed 3 million audio sequences. The project helped 330,000 people through the Ñangareko program, supporting vulnerable groups quickly and efficiently.
Other Industry Case Studies and Success Stories with Inconcert
CASE STUDY Verisure UK
Inconnect, the cloud contact center platform from Inconcert, helped Verisure UK transform its sales process. The company needed faster response times, better lead prioritization, and a scalable solut...ion. Inconnect unified all customer channels and enabled smart call routing. Now, 95% of new leads get a first contact attempt in under 60 seconds. Verisure UK saw a 500% increase in interactions with potential customers, over 90% contactability, a 5% drop in acquisition cost, and a 95% boost in customer satisfaction.
Inconcert helped TPS Group boost agent productivity by 46% with an integrated management system. TPS Group needed to merge multiple in-house apps into one flexible platform for credit card sales. Inc...oncert automated telemarketing, quality control, and delivery workflows. The solution included predictive dialing, intelligent scripts, and adaptable forms. TPS Group saw a 62% increase in contact index and managed over 1,000 agents across two locations.
