Inbenta's AI chatbot helped Neoenergia automate over 15 million customer queries. Neoenergia needed to digitize customer service and handle a surge in requests. The company wanted to match or exceed ...the quality of in-person service. Inbenta's natural language chatbot on WhatsApp let Neoenergia answer complex questions fast. Now, 1.5 million customers use the chatbot each month. Neoenergia improved digital self-service and scaled support for 37 million people.
Inbenta AI platform helped OPPLUS improve customer service. OPPLUS faced high call volumes and long wait times. They used Inbenta's Chat, Knowledge, and Assist products to automate support. The new s...elf-service model reduced calls to the commercial office network from 71% to 11% in 12 months. This was an 84% drop in escalations. OPPLUS improved efficiency and customer experience.
Inbenta’s Learn platform helped M&T Bank improve digital adoption and employee training. The bank needed to equip 5,000 retail employees to support new digital tools. Inbenta provided micro-learning,... gamification, and interactive demos. This led to $2.03 million in cost savings, 64,000 customers using a new digital feature, and 146,000 minutes saved in call and service time. Employees enjoyed and repeated the training, boosting customer service and digital engagement.
Inbenta’s Learn platform helped Nationwide Building Society handle high member inquiry volumes during ISA season. The bank wanted to reduce non-value contact requests and boost digital adoption. Inbe...nta’s solution provided personalized, step-by-step advice through an ISA renewal simulator and mobile app. Nationwide saw a 133% growth in digital adoption, a 45% increase in mobile app adoption, and a 75% reduction in non-value contact requests. This improved both member and employee experiences.
Inbenta's AI-powered voicebot helped Travel Club modernize its customer support. The new system replaced an outdated IVR, letting customers use natural language and get fast answers. In the first yea...r, the voicebot managed 83,000 calls. It achieved a 50.4% self-service rate and cut call costs by 39%. Travel Club improved customer experience and reduced the need for human agents.
Inbenta Chat helped GOL Airlines handle over 10 million customer queries each year. GOL needed to reduce call center wait times and improve customer satisfaction. The airline faced high website traff...ic, with 2.5 million travelers asking questions monthly. Inbenta's chatbot automated answers to common questions, letting agents focus on complex issues. This improved customer experience and reduced pressure on the contact center.
Inbenta Achieves Remarkable Growth in First Half of 2025
Inbenta reported a 50% increase in new customer acquisitions and a 21% revenue rise from existing clients in the first half of 2025. The company expanded its European market presence and saw a 54% gr...owth in enterprise integrations of its AI-powered solutions. Inbenta also improved profitability and plans a major platform update later this year.
Inbenta's AI technology enhances customer experience fpr OPPLUS reducing customer service escalations by 84%
Inbenta's AI technology enhances customer experience across various industries, with success stories including OPPLUS reducing customer service escalations by 84% and GOL Airlines deflecting over 10 ...million customer queries annually.
