Banking Case Studies and Customer Success Stories with Inbenta Knowledge Management
Nationwide Building Society
- Banking
- Very Large
Swindon, UK
Inbenta’s Learn platform helped Nationwide Building Society grow digital adoption by 133%. The bank reduced non-value contact requests by 75%... and increased mobile app adoption by 45%. Inbenta deployed digital demos for over 60 banking transactions, supporting both customers and employees. Nationwide avoided £1.75M in operational costs and cut service time by over 250,000 minutes. The solution improved customer engagement and positioned Nationwide as a digital leader in banking.
Nationwide Building Society
- Banking
- Very Large
Inbenta’s Learn platform helped Nationwide Building Society grow digital adoption by 133%. The bank faced high inquiry volumes during ISA... season and wanted to reduce non-value contact requests. Inbenta’s solution led to a 45% increase in mobile app adoption and a 75% reduction in non-value contacts. Nationwide improved both member and employee experience with AI-powered digital transformation.
Nationwide Building Society
- Banking
- Very Large
Inbenta's Learn platform helped Nationwide Building Society boost digital adoption by 133%. The bank saw a 45% rise in mobile... app use and cut unnecessary contact requests by 75%. Inbenta's digital demos guided users through over 60 banking transactions. Nationwide saved £1.75 million in operational costs and reduced service time by 250,800 minutes. The solution improved customer and employee experience, making digital banking easier and more efficient.
Nationwide Building Society used the Inbenta Learn platform to boost digital adoption by 133%. The bank faced high volumes of... member inquiries, especially during ISA season. Inbenta's conversational AI helped reduce low-value contacts and empowered members with digital tools. This improved both customer and employee experience. Nationwide is the largest retail bank in the UK.
Inbenta's Learn platform helped M&T Bank save $2. 03 million. The bank wanted to improve digital adoption and align 5,000...retail employees. Inbenta provided a solution that improved customer service and employee training. The platform enabled better digital product adoption and reduced costs. M&T Bank is a large financial services company focused on community banking.
Inbenta’s Learn platform helped M&T Bank improve digital adoption and employee training. The bank needed to equip 5,000 retail employees... to support new digital tools. Inbenta provided micro-learning, gamification, and interactive demos. This led to $2.03 million in cost savings, 64,000 customers using a new digital feature, and 146,000 minutes saved in call and service time. Employees enjoyed and repeated the training, boosting customer service and digital engagement.
Inbenta’s Learn platform helped Nationwide Building Society handle high member inquiry volumes during ISA season. The bank wanted to reduce... non-value contact requests and boost digital adoption. Inbenta’s solution provided personalized, step-by-step advice through an ISA renewal simulator and mobile app. Nationwide saw a 133% growth in digital adoption, a 45% increase in mobile app adoption, and a 75% reduction in non-value contact requests. This improved both member and employee experiences.
Financial Services Case Studies and Customer Success Stories with Inbenta Knowledge Management
M&T Bank
- Financial Services
- Large
Buffalo, USA
Inbenta’s Learn platform helped M&T Bank save $2. 03 million by improving digital adoption. The bank used Inbenta to train...5,000 retail employees on new digital tools. Employees completed 171,000 courses and viewed 2.2 million digital demos. The platform also enabled 64,000 customers to use a new digital feature. M&T Bank reduced call and service time by 146,000 minutes.
Inbenta’s Learn platform helped M&T Bank save $2. 03 million by improving employee training. The bank needed to boost digital...adoption among 5,000 retail employees. Inbenta provided a solution that increased new digital product usage to 64,000 customers. The platform also reduced call and service time by 146,000 minutes. M&T Bank improved customer service and digital transformation with Inbenta.
Inbenta AI platform helped OPPLUS cut customer service escalations by 84%. OPPLUS, a business consulting firm, needed to handle more... customer inquiries for its client BBVA. They used Inbenta’s self-service and automation tools to improve support. Calls to the commercial office network dropped from 71% to 11% in one year. Wait times and customer abandonment also decreased.
Inbenta's Learn platform helped M&T Bank save $2. 03 million by improving digital adoption. The bank trained 5,000 retail employees...using microlearning, gamification, and interactive demos. Over 64,000 customers used a new digital feature. The solution reduced call and service time by 146,000 minutes. M&T Bank saw 11.5 million visits to its Learn sites and 171,000 courses completed.
Inbenta AI platform helped OPPLUS improve customer service. OPPLUS faced high call volumes and long wait times. They used Inbenta's... Chat, Knowledge, and Assist products to automate support. The new self-service model reduced calls to the commercial office network from 71% to 11% in 12 months. This was an 84% drop in escalations. OPPLUS improved efficiency and customer experience.
GOL Airlines
- Transportation/Trucking/Railroad
- Large
São Paulo, Brazil
GOL Airlines used Inbenta's AI chatbot, Gal, to handle over 10 million customer queries each year. The chatbot manages about... a third of all questions, with 90% of interactions handled autonomously. Customer satisfaction improved, and 35% of customers now complete check-in via WhatsApp, with 90% rating the service as very good or excellent. The solution reduced call center pressure and cut costs, letting agents focus on complex issues. GOL can now update customer information quickly and easily across channels.
GOL Airlines
- Transportation/Trucking/Railroad
- Large
Inbenta's AI chatbot, Gal, helped GOL Airlines handle over 10 million customer queries yearly. GOL used Inbenta to reduce call... center wait times and automate common questions. Gal manages about a third of all customer queries, with an 85% retention rate. Integration with WhatsApp led to 35% of customers completing check-in via chat, and 90% rated the service as very good or excellent. The solution cut costs and improved customer satisfaction.
GOL Linhas Aéreas
- Transportation/Trucking/Railroad
Inbenta Chat helps GOL Linhas Aéreas handle over 10 million customer queries each year. GOL wanted to reduce call center... pressure and improve customer satisfaction. The airline used Inbenta's AI platform to automate customer service. Now, 2.5 million travelers ask questions on GOL's website every month. GOL operates 900 flights daily and leads in passenger numbers in Brazil.
Utilities Case Studies and Customer Success Stories with Inbenta Knowledge Management
Neoenergia
- Utilities
- Large
Rio de Janeiro, Brazil
Neoenergia used Inbenta's AI chatbot to handle over 15 million customer queries. The company needed to digitize customer service and... manage a surge in requests. Inbenta's WhatsApp chatbot helped users get answers fast, including invoice copies and outage info. 11.5 million customers requested duplicate invoices and 2.9 million reported outages through the chatbot. $240 million in customer debt was negotiated, with 92% settled via the chatbot. The solution improved customer experience and reduced costs.
Inbenta's AI chatbot helped Neoenergia automate over 15 million customer queries. Neoenergia, a major Brazilian utility, faced high customer service... demand and needed digital self-service. After trying a competitor, they chose Inbenta for its advanced natural language processing. The chatbot now handles 1.5 million WhatsApp contacts monthly, improving customer experience and efficiency.
Inbenta's AI chatbot helped Neoenergia automate over 15 million customer queries. Neoenergia needed to digitize customer service and handle a... surge in requests. The company wanted to match or exceed the quality of in-person service. Inbenta's natural language chatbot on WhatsApp let Neoenergia answer complex questions fast. Now, 1.5 million customers use the chatbot each month. Neoenergia improved digital self-service and scaled support for 37 million people.
Consumer Services Case Studies and Customer Success Stories with Inbenta Knowledge Management
Travel Club
- Consumer Services
- Medium
Madrid, Spain
Inbenta’s AI voicebot helped Travel Club cut call costs by 39%. The new system replaced an old IVR, letting customers... use natural language to get answers. Over 83,000 calls were managed in the first year. More than half of customer requests were handled without a live agent. Travel Club teams can now update call flows quickly and get better service insights.
Inbenta’s AI platform helped OPPLUS cut customer service escalations by 84%. OPPLUS used Inbenta’s chatbot, knowledge management, and agent-assist tools... to shift from phone-based support to self-service. Calls to the commercial office network dropped from 71% to 11% of all interactions in 12 months. The automated response rate reached 99.09%, and the Net Promoter Score hit 86%. OPPLUS also saw a 60% improvement in cost efficiency and a 69% increase in Chat and Assist use.
Inbenta's AI platform helps GOL Airlines handle over 10 million customer queries each year. GOL needed to reduce call center... pressure and improve customer satisfaction. The airline operates 900 flights daily and receives 2.5 million website queries monthly. Inbenta automated responses to common questions, improving customer service and efficiency. This solution supports GOL in the competitive travel industry.
Inbenta's AI-powered voicebot helped Travel Club cut call costs by 39%. The new system managed 83,000 calls in its first... year. Self-service rates rose to 50.4%. Travel Club replaced its old IVR with Inbenta's voicebot to improve customer service. The solution made updates easier and reduced the need for human agents.
GOL Airlines uses Inbenta's conversational AI to handle over 10 million customer questions each year. The airline needed to reduce... pressure on its call center and improve customer satisfaction. Inbenta's platform automated customer service, giving GOL Airlines more control and flexibility. GOL Airlines operates 900 flights daily and serves about 2.5 million travelers monthly. The solution helped manage high volumes of customer requests efficiently.
Inbenta Chat helped GOL Airlines handle over 10 million customer queries each year. GOL needed to reduce call center wait... times and improve customer satisfaction. The airline faced high website traffic, with 2.5 million travelers asking questions monthly. Inbenta's chatbot automated answers to common questions, letting agents focus on complex issues. This improved customer experience and reduced pressure on the contact center.
Inbenta Achieves Remarkable Growth in First Half of 2025
Inbenta reported a 50% increase in new customer acquisitions and a 21% revenue rise from existing clients in the first half of 2025. The company expanded... its European market presence and saw a 54% growth in enterprise integrations of its AI-powered solutions. Inbenta also improved profitability and plans a major platform update later this year.
Inbenta Reports Strong 1H 2025 Growth: New Logo Wins, Increased ...
Inbenta reports a 50% year-over-year increase in new customer acquisitions and a 21% rise in revenue from existing customers for the first half of 2025. The company also... achieved a 54% increase in enterprise integrations and customer-specific deployments. Inbenta's AI platform is driving significant growth and profitability, with plans for a major new platform release later this year.
