IBM Cloud Database Services

Camping World faced challenges with its call centers, especially during the COVID-19 pandemic, leading to long wait times and inefficiencies. To address this, they partnered with IBM to implement a c...ognitive AI tool, IBM watsonx Assistant, to modernize their contact centers. This solution improved agent efficiency by 33% and reduced wait times to 33 seconds. Customer engagement increased by 40%, and the virtual assistant, Arvee, helped manage customer inquiries more effectively, especially after hours.
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Vodafone wanted to improve its virtual assistant, TOBi, using generative AI. They worked with IBM to identify key use cases for faster journey building and content quality improvement. IBM led a five...-week project to build an orchestration service using IBM Cloud Code Engine and watsonx.ai. The pilot showed a 99% improvement in journey testing time, reducing it from 6.5 hours to less than one minute. Gap analysis time was reduced to under five minutes per journey. The AI also helped in sentiment analysis, aiming to enhance customer satisfaction.
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Mitsubishi Motors Philippines Corporation (MMPC) wanted to improve efficiency and reduce reliance on manual processes. They partnered with IBM to implement a digital transformation strategy using SAP... S/4HANA. This included streamlining business functions and integrating systems for better visibility. The transformation has already shown results, reducing downtime risks and improving decision-making. MMPC is expanding export operations and aims to grow its market share in the Philippines.
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