Hybrid Legal CRM: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Hybrid Legal CRM
Brand: Hybrid Legal CRM
Rating: 4.0 (116 reviews)

4.0 5

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Case Management Software

Hybrid Legal CRM Overview

TechICS delivers tailored CRM solutions, addressing the need for efficient customer relationship management. The platform enhances client interactions by integrating seamlessly with existing business processes, ensuring streamlined communication and data management. TechICS specializes in custom software development, allowing businesses to redefine objectives and align operations with strategic goals. The CRM capabilities support retail and other sectors by providing tools for data analysis, customer insights, and engagement strategies. This solution is ideal for businesses seeking to improve customer service and operational efficiency through a user-friendly interface and robust data handling.

Use Cases

Customers recommend Helpdesk Management, Customer Case Management, Workflow Management, as the business use cases that they have been most satisfied with while using Hybrid Legal CRM.

Other use cases:

Generation Of New Leads
Engagement Management
Managing Social Media Account
Knowledge Management
Lead Management
Conversion Management
Opportunity Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Hybrid Legal CRM.

Other priorities:

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Hybrid Legal CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Hybrid Legal CRM's features include Ticketing. and Hybrid Legal CRM support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Hybrid Legal CRM analytics capabilities include Custom Reports, and Analytics.

Hybrid Legal CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Hybrid-legal-crm transforms legal operations with efficient CRM software. Discover powerful solutions for seamless customer management and enhanced client satisfaction.

Comprehensive Insights on Hybrid Legal CRM Use Cases

What benefits does Hybrid Legal CRM offer for Customer Case Management?

How efficiently Does Hybrid Legal CRM manage your Workflow Management?

What Are the key features of Hybrid Legal CRM for Generation Of New Leads?

How can Hybrid Legal CRM enhance your Engagement Management process?

11 buyers and buying teams have used Cuspera to assess how well Hybrid Legal CRM solved their CRM needs. Cuspera uses 116 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Case Studies

CASE STUDY The Client (undisclosed due to NDA)

Tech ICS developed API solutions for a client using Laravel 5.2. The client needed to connect with external APIs for delivery services like UPS, FedEx, USPS, DHL, Canada Post, and Purolator. Tech ICS... built custom APIs and integrated them with the client's delivery management system. This improved back-office productivity, reduced costs, and enhanced customer delivery service. The project was delivered via Github and deployed into the client's system.

Health, Wellness and Fitness

CASE STUDY Ultra World Scanning Services

Tech ICS helped Ultra World Scanning Services build a strong online presence with digital marketing, SEO, and branding. The client had a new website and no search engine indexing. Tech ICS created a ...digital marketing plan and conducted market research. They advised on social media and branding. Ultra World Scanning Services saw significant online growth in a few months. Tech ICS continues to support their long-term digital marketing and brand growth.

CASE STUDY Undisclosed client (NDA)

Tech ICS developed a custom enterprise resource planning (ERP) application for a client. The client needed a bespoke ERP to manage business operations, improve agility, and scale services. Tech ICS m...apped requirements, created wireframes, and built the ERP to standardize and optimize processes. The new ERP delivered real-time insights, improved customer satisfaction, and enabled upselling, which increased business revenue.

Real Estate

CASE STUDY Farr & Pursey Equine Veterinary Services

Accenture’s SynOps for supply chain helped Farr & Pursey Equine Veterinary Services improve their spare parts supply chain. The company faced challenges with fragmented legacy systems and poor invent...ory visibility. Accenture centralized and standardized inventory management using SynOps. This led to up to 12% annual productivity gains and over $130 million in business impact. Service parts fill rates improved, supporting better healthcare product maintenance.

Education

CASE STUDY Durham University

Tech ICS worked with Durham University to build a Covid symptom app and website. The goal was to collect data on Covid-19 symptoms among British-Bangladeshis and Bangladeshis. The project aimed to ad...dress why this group is more at risk for Covid-19. The solution included a web-based survey and mobile apps. The project is ongoing and results are not yet available.

Transportation/Trucking/Railroad

CASE STUDY Lorry Route

Tech ICS helped Lorry Route fix issues in their lorry mapping software. The challenge was to find and solve coding problems that affected route navigation for fleets, drivers, and local authorities. ...Tech ICS used agile methods to identify the root cause and worked overtime for more than a week. They successfully resolved the software issues, improving the mapping system for the client.

More Hybrid Legal CRM Customer Stories...

Video

simple & intuitive. Hybrid Legal CRM

Peers used Hybrid Legal CRM for helpdesk management and customer case management

Hybrid Legal CRM Features

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FEATURE	RATINGS AND REVIEWS
AI Powered	3.32/5 ★ Read Reviews (3)
Custom Reports	3.80/5 ★ Read Reviews (9)
Analytics	3.17/5 ★ Read Reviews (2)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.32/5 ★ Read Reviews (3)
Custom Reports	3.80/5 ★ Read Reviews (9)
Analytics	3.17/5 ★ Read Reviews (2)

Software Failure Risk Guidance

for Hybrid Legal CRM

Top Failure Risks for Hybrid Legal CRM

Technics Publications LLC Profile

Company Name

Technics Publications LLC

Company Website

https://www.techics.com/

HQ Location

Tech ICS 7 Bell Yard, London WC2A 2JR

Employees

Social

Financials