HelpShelf Overview

Helpshelf consolidates support resources into a single widget, reducing support requests. Customer satisfaction is increased through streamlined access to information.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using HelpShelf.

Other use cases:

  • Content Curation
  • Knowledge Management
  • Managing Social Media Account
See all use cases See less use cases

HelpShelf Use-Cases and Business Priorities: Customer Satisfaction Data

HelpShelf works with different mediums / channels such as E-Mail. User Generated Content. Blogs etc.

HelpShelf's features include Widgets. and HelpShelf support capabilities include 24/7 Support, Chat Support, Email Support, etc. also HelpShelf analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Also, HD has allowed us to convert previous content (ie blog posts) into permanent help desk material, which is awesome!. 1...." Peer review by Joshua J., Director

Popular Business Setting

for HelpShelf

Top Industries

  • Education
  • Information Technology and Services
  • Accounting

Popular in

  • Small Business
  • Enterprise
  • Large Enterprise

HelpShelf is popular in Education, Information Technology And Services, and Accounting and is widely used by Small Business, Enterprise, and Large Enterprise.

Comprehensive Insights on HelpShelf Use Cases

How efficiently Does HelpShelf manage your Helpdesk Management?

What Are the key features of HelpShelf for Onboarding?

3+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well HelpShelf solved their business needs. Cuspera uses 140 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

HelpShelf Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.26/5 ★

Read Reviews (17)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.26/5 ★

Read Reviews (17)
Analytics

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for HelpShelf

Top Failure Risks for HelpShelf

HelpShelf Profile

Company Name

HelpShelf

Company Website

https://helpshelf.co/

HQ Location

Kemp House, 160 City Road, London, England, EC1V 2NX under company number 11650934

Employees

NA

Financials

NA