Hospitality Case Studies and Customer Success Stories with Gnowbe Platform
Hotel JEN by Shangri-La
- Hospitality
- Large
Singapore, Singapore
Hotel JEN by Shangri-La used Gnowbe to move their hospitality training online. In-person sessions were not possible, so they delivered... virtual, bite-sized learning to staff. Employees accessed training on any device. This helped maintain service excellence and kept all properties aligned with brand standards. The program ensured consistent quality during challenging times.
Major Tourist Attraction Operator
- Hospitality
- Large
Gnowbe helped a major tourist attraction operator improve employee onboarding. The company replaced long orientation manuals with mobile-first microlearning modules.... This change made new hires productive faster. Day-1 readiness improved at all locations. The onboarding process became more engaging and efficient. Gnowbe's platform supported better training for staff.
Gnowbe helped Hotel JEN by Shangri-La deliver virtual hospitality training. The hotel used Gnowbe's microlearning courses to upskill staff working... remotely. Jonathan, the cluster director of human resources, found the platform user-friendly and easy to implement. Staff achieved a 100% completion and engagement rate in their training. Gnowbe complemented existing face-to-face training during the Covid pandemic.
An organization that operates a major tourist attraction
- Hospitality
Gnowbe helped a major tourist attraction improve onboarding for its frontline customer service team. The organization struggled to engage millennial... employees with traditional classroom training. They switched to Gnowbe to build a stronger service culture. Completion rates increased by 8 times compared to traditional e-learning. The new approach made training more effective and engaging.
Retail Case Studies and Customer Success Stories with Gnowbe Platform
Smollan
- Retail
- Very Large
Johannesburg, South Africa
Smollan used Gnowbe to train its large, deskless workforce. The company needed to reach field teams across many locations. Gnowbe’s... mobile-first platform helped Smollan engage more employees. Training quality and compliance improved. Smollan saw better execution in retail operations.
Gnowbe’s mobile-first learning platform helped Smollan scale retail workforce training by 617% in three years. Smollan used offline access, language... translation, and social learning features to reach deskless teams. The solution made training more engaging and accessible for global staff. Smollan modernized workforce development and cut training costs. Gnowbe enabled measurable results for frontline employees.
Gnowbe helped CityMart, a major Asian retailer with over 12,000 employees, move from face-to-face training to scalable online learning. Before Gnowbe, CityMart... struggled with tracking training and reaching all staff. Gnowbe enabled rapid scaling of training for frontline workers. Staff found the platform fun and easy, leading to over 90% completion rates. CityMart saved time, effort, and training costs with Gnowbe.
Education Case Studies and Customer Success Stories with Gnowbe Platform
Temasek Polytechnic
- Education
- Large
Singapore, Singapore
Temasek Polytechnic conducted an academic study on Gnowbe’s micro-learning platform. The study compared micro-learning to traditional blended learning methods. Researchers... measured knowledge retention and learner engagement. Results showed that mobile-first microlearning improved learning outcomes. The study highlights the practical impact of Gnowbe in educational settings.
Gnowbe powered a blended mobile, microlearning training program for Temasek Polytechnic. The program was evaluated using the Kirkpatrick Training Evaluation... Model. Results showed promising outcomes for training effectiveness. Gnowbe's platform supported mobile learning and microlearning for education. The case highlights success in digital learning and training evaluation.
Yes4Youth (YES)
- Non Profit Organization Management
- Medium
South Africa
Yes4Youth used Gnowbe’s microlearning platform to help unemployed youth in South Africa. The NGO delivered mobile-first skills training to thousands... of young people. This training gave them practical skills for entering the workforce. Gnowbe made learning accessible and scalable for YES. Many youth gained the tools needed to build sustainable careers. The program focused on empowerment and job readiness.
Yes4Youth (YES)
- Non Profit Organization Management
Gnowbe helped Yes4Youth, a South African non-profit, train over 8,000 active users. Learners spent an average of 444 minutes on... the platform. The training led to 20,000 youth gaining full-time jobs. Gnowbe's platform is easy to use, even for those without a tech background. The solution focused on soft skills and behavior change for job readiness.
Telecommunications Case Studies and Customer Success Stories with Gnowbe Platform
a leading telecom company
- Telecommunications
- Very Large
Gnowbe helped a leading telecom company improve offshore contact centre training. The company used mobile microlearning modules for their agents.... This led to better agent performance and higher customer satisfaction scores. First-call resolution rates also increased. The training was easy to access and use. The company saw clear improvements in their contact centre operations.
A large telecom company
- Telecommunications
- Very Large
Gnowbe helped a large telecom company improve employee knowledge and retention at its offshore customer contact centre. The company used... Gnowbe to boost employee engagement and knowledge application. Employees found the learning method engaging and effective. A call operator praised the platform, calling it "simply awesome." The case highlights success in employee training and microlearning for telecom contact operations.
Financial Services Case Studies and Customer Success Stories with Gnowbe Platform
Mazars
- Financial Services
- Large
Mazars used Gnowbe to improve leadership development for high potential managers. They wanted to move from a few training days... to year-round learning. Gnowbe's blended learning platform helped them engage managers more deeply. The solution supported ongoing development across Asia. This approach increased the quality of leadership training. Mazars leveraged digital technology for better results.
Accounting Case Studies and Customer Success Stories with Gnowbe Platform
Mazars Asia
- Accounting
- Very Large
Mazars Asia used Gnowbe's microlearning platform to improve blended learning in corporate training. They combined mobile-first modules with in-person sessions.... This approach increased knowledge retention and engagement for their workforce. The case highlights the impact of digital learning tools in the accounting sector. Mazars is a leading audit, tax, and advisory firm in Asia.
Insurance Case Studies and Customer Success Stories with Gnowbe Platform
A global insurance company
- Insurance
Gnowbe helped a global insurance company boost sales agent productivity. The company wanted to improve both its own agents and... distribution partners. Gnowbe used bite-sized learning to build product knowledge and selling skills. An insurance agent said the training increased their confidence. The solution focused on microlearning for better sales results.
Consumer Goods Case Studies and Customer Success Stories with Gnowbe Platform
General Mills
- Consumer Goods
- Very Large
Gnowbe helps General Mills' Group Safety Environment team reach busy manufacturing leaders. The team needed learning that fits into daily... work with minimal disruption. Gnowbe's platform makes training easy to access and plan. It lets people share insights and use new knowledge right away. This supports a culture shift, not just knowledge transfer.
Manufacturing Case Studies and Customer Success Stories with Gnowbe Platform
General Mills
- Manufacturing
- Very Large
Minneapolis, USA
General Mills used Gnowbe to improve global supply chain training. The Global Supply Excellence team delivered mobile-first microlearning to employees... worldwide. This led to higher engagement rates. Employees retained more operational knowledge. Gnowbe helped General Mills transform their training process.
