Fly.me Overview
This is a summary of the comprehensive capabilities and benefits of Fly.me based on over 151 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Do you need to check if Fly.me is right for your needs? Our Cuspera AI engine can evaluate how Fly.me fits your specific business needs, industry, and context. Get your personalized assessment report today.
Fly.me supports business activities such as:
- Engagement Management
- Training & Onboarding
- Helpdesk Management
- Contact List Management
- Customer Case Management
Fly.me can help you with many business goals, such as Enhance Customer Relationships, and Increase Customer Life Time Value. It can help manage these activities if you use Chat Promotions and Coupons for these needs. As a solution, Fly.me's capabilities include Rewards, and Gamification.
Fly.me Banking Vertical is its biggest customer base.
Reviews
"...Our live chat customer service platform leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions...." Peer review from Agent.ai
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Fly.me solved their business needs. Cuspera uses 151 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Business Priorities
Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities peers achieved using Fly.me.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Helpdesk Management , as the business use cases that they have been most satisfied while using Fly.me.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat, Promotions and Coupons |
4.90/5 ★ |
"...Our live chat customer service platform leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions...." Peer review from Agent.ai |
| engaging and following up |
4.78/5 ★ |
"...Users can also send rewards, coupons and virtual gifts to engage loyal customers and win back idle customers...." Peer review |
| Training & Onboarding |
4.82/5 ★ |
"...The Agent.ai dashboard is extremely intuitive and we had a great onboarding experience with the team...." Peer review by Tony Siress, President & Chief Executive Officer, Mountain View Chamber of Commerce |
| Helpdesk Management |
4.34/5 ★ |
"...The system offers both a standalone helpdesk and knowledge management solution...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat, Promotions and Coupons |
4.90/5 ★ |
"...Our live chat customer service platform leverages a host of customer and agent-facing artificial intelligence-based features designed to improve customer engagement, retention, and expedite the time it takes for customers to get resolutions to their frequently asked questions...." Peer review from Agent.ai |
|
| engaging and following up |
4.90/5 ★ |
| Training & Onboarding |
4.82/5 ★ |
"...The Agent.ai dashboard is extremely intuitive and we had a great onboarding experience with the team...." Peer review by Tony Siress, President & Chief Executive Officer, Mountain View Chamber of Commerce |
|
| Helpdesk Management |
4.34/5 ★ |
"...The system offers both a standalone helpdesk and knowledge management solution...." Peer review |
|
5+ more Business Use Cases
Our AI advisor, Wyz, harnessed 151 insights from peers and experts to help you assess how these Fly.me use cases fit your business needs.
Popular Business Setting
for Fly.me
Top Industries
- Banking
Popular in
- Enterprise
Peers used Fly.me to Enhance customer relationships and Increase customer life time value
Peer and Expert Opinion on Features
for Fly.me
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (12) |
| Gamification | Read Reviews (12) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (12) |
| Gamification | Read Reviews (12) |
IT and Other Capabilities
for Fly.me
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (2) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (2) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (26) |
| Chat Support | Read Reviews (8) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (26) |
| Chat Support | Read Reviews (8) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (20) |
| Custom Reports | Read Reviews (13) |
Software Failure Risk Guidance
?for Fly.me
Top Failure Risks for Fly.me
Vendor Profile Details
Company Name
Fly.me
Company Website
https://fly.me/HQ Location
100 N. Stone Ave., #1001 Tucson, AZ 85701
Employees
1-10
Financials
NA
Get a personalised risk report for Fly.me
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Fly.me may get in touch with you regarding your request.
Request Custom Quote
Fly.me will get in touch with you regarding your request.