Emplifi Knowledge Overview

Emplifi's solution empowers call center agents with an integrated, comprehensive knowledge base. Customer issues are resolved quickly and efficiently.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Offer Management, as the business use cases that they have been most satisfied with while using Emplifi Knowledge.

Other use cases:

  • Content Curation
  • Workflow Management
  • Helpdesk Management
  • Customer Case Management
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Emplifi Knowledge Use-Cases and Business Priorities: Customer Satisfaction Data

Emplifi Knowledge works with different mediums / channels such as Mobile. Offline. and Point Of Sale.

Reviews

"...About Astute Knowledge Astute Knowledge is a knowledge management system that offers web and mobile customer self-service...." Peer review

Emplifi Knowledge Customer wins, Customer success stories, Case studies

What Are the key features of Emplifi Knowledge for Knowledge Management?

 

Emplifi Customers Generate 4.5% Boost in Engagement on Instagram and 5.3% Lift in Reach - Yahoo Finance

Emplifi reported significant growth in customer engagement on Instagram, with a 4.5% boost in engagement and a 5.3% increase in reach. The platform's AI-driven tools enabled brands to achieve 6.8x fa...ster audience growth. Emplifi expanded its data coverage across major social platforms, enhancing social intelligence and customer care capabilities.

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The Cheesecake Factory - Restaurants

Emplifi Agent helped The Cheesecake Factory improve guest service. The company needed a better way to manage guest contacts and support its restaurants. Emplifi Agent gave staff a single place to tra...ck and resolve customer issues. The Cheesecake Factory reduced customer care handling time by 20%. They also cut the average days to close a case by 50%. Staff can now give faster, more personal service to guests.

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The Cosmopolitan of Las Vegas - Hospitality

Emplifi helped The Cosmopolitan of Las Vegas collect and use user-generated content (UGC) to boost their marketing. The hotel used Emplifi to gather over 19,000 pieces of content and share them acros...s social media, on-site galleries, and email. This led to 250 million impressions and a 42% increase in engagement rate. The platform made it easy for the team to get permission for UGC and track campaign results. The Cosmopolitan used Emplifi to show real guest experiences and increase bookings after the pandemic.

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Xplace - Marketing And Advertising

Emplifi helped Xplace give clients more control over their digital presence. Xplace used Emplifi to create 15+ dedicated client suites, each fully customized. Clients got 100% access and control over... their data. Xplace saved over 45 hours every week. The platform let Xplace standardize workflows while meeting each client's needs. Xplace now empowers brands to manage their own digital spaces with support from the agency.

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Hardee's - Restaurants

Emplifi helped Hardee's use social listening to spot a trending story. The team got a spike alert and acted fast. They posted a tweet that led to over 8 million impressions, 18,000 retweets, and 8,00...0 new followers. Hardee's also saw more app downloads and more people visiting their restaurants. Emplifi's real-time insights made it possible for Hardee's to connect with new customers.

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National Bank of Kuwait (NBK) - Banking

Emplifi helped National Bank of Kuwait (NBK) bring its PR and marketing teams together. NBK used Emplifi’s platform to unify messaging and connect with its audience. The bank saw a 623% increase in c...ontent impressions and a 471% boost in video views. Community size grew by 35% to 2.28 million. Emplifi’s Publisher and Analytics tools made campaign planning and audience insights easy for NBK.

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Emplifi Knowledge Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.00/5 ★

Read Reviews (3)
Custom Reports

3.12/5 ★

Read Reviews (1)
Analytics

3.12/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.00/5 ★

Read Reviews (3)
Custom Reports

3.12/5 ★

Read Reviews (1)
Analytics

3.12/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Emplifi Knowledge

Top Failure Risks for Emplifi Knowledge

Emplifi Inc. News

Partnership

Emplifi Partners with Reddit to Fuel Actionable Industry Intelligence and Strategic Execution - Business Wire

Emplifi and Reddit have formed a partnership to enhance industry intelligence and strategic execution. This collaboration aims to leverage Reddit's vast data and Emplifi's AI-powered social media management platform to provide actionable insights for businesses.

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Awards

Emplifi Earns 2026 Buyers Choice Award from TrustRadius - Business Wire

Emplifi received the 2026 Buyers Choice Award from TrustRadius, recognizing its excellence in social media management and marketing solutions.

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Awards

Emplifis AI-Powered Listening & Unified Analytics Solution Recognized by SmartBrief Innovation Awards in AI - Business Wire

Emplifi's AI-Powered Listening & Unified Analytics Solution received recognition from the SmartBrief Innovation Awards in AI, highlighting its innovative capabilities in social media management and marketing analytics.

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Awards

Emplifi Earns Silver Stevie Award 2025

Emplifi received the Silver Stevie Award for 2025, recognizing its excellence in social media management solutions. This award highlights Emplifi's leadership and innovation in unified social media marketing, customer care, and analytics platforms for brands across multiple industries.

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Emplifi Inc. Profile

Company Name

Emplifi Inc.

Company Website

//emplifi.io

HQ Location

New York

Employees

501-1000

Social

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Financials

PRIVATE