Emplifi Knowledge: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Emplifi Knowledge
Brand: Emplifi Knowledge
Rating: 4.0 (37 reviews)

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Knowledge Management System with intelligent and accurate answers

Emplifi Knowledge Overview

Emplifi's solution empowers call center agents with an integrated, comprehensive knowledge base. Customer issues are resolved quickly and efficiently.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Offer Management, as the business use cases that they have been most satisfied with while using Emplifi Knowledge.

Other use cases:

Content Curation
Workflow Management
Helpdesk Management
Customer Case Management

See all use cases See less use cases

Emplifi Knowledge Use-Cases and Business Priorities: Customer Satisfaction Data

Emplifi Knowledge works with different mediums / channels such as Mobile. Offline. and Point Of Sale.

Reviews

"...About Astute Knowledge Astute Knowledge is a knowledge management system that offers web and mobile customer self-service...." Peer review

Comprehensive Insights on Emplifi Knowledge Use Cases

How can Emplifi Knowledge enhance your Knowledge Management process?

Case Studies

Non-Profit Organization Management

CASE STUDY Dogs Trust

Emplifi helps Dogs Trust manage social media for 20 rehoming centers with over 60 accounts. The platform lets Dogs Trust schedule, organize, and report on content from one place. Emplifi boosts team ...productivity by making it easy to plan and publish posts across all channels. Dogs Trust uses Emplifi to find top-performing content and track trends. The charity saves time and energy, reaching more people and improving online support for dog owners.

Banking

CASE STUDY National Bank of Kuwait (NBK)

Emplifi helped National Bank of Kuwait (NBK) bring its PR and marketing teams together. NBK used Emplifi’s platform to unify messaging and connect with its audience. The bank saw a 623% increase in c...ontent impressions and a 471% boost in video views. Community size grew by 35% to 2.28 million. Emplifi’s Publisher and Analytics tools made campaign planning and audience insights easy for NBK.

Telecommunications

CASE STUDY Entel

Emplifi Social helped Entel, Chile's largest telecommunications company, manage social media in one place. Entel used Emplifi Analytics to track content performance and Emplifi Publisher to schedule ...over 1,000 posts in 2022. Emplifi Community let them monitor audience engagement. Entel saw a 184% increase in social media views, a 49% rise in interactions, and cut response time by 75%. The platform made workflows easier and improved results.

Retail

CASE STUDY Gemplers

Emplifi helped Gemplers collect and syndicate customer reviews across their ecommerce catalog. Gemplers used Emplifi’s review syndication to gather 97% of their reviews from top brands like Carhartt ...and YETI. Monthly review volume increased by 232%. In less than three years, Gemplers syndicated 293,000 reviews. The Emplifi dashboard made it easy for Gemplers to manage reviews for both Gemplers and their sister company, Iron Mercantile.

Marketing and Advertising

CASE STUDY Cheil Chile

Emplifi helped Cheil Chile improve Samsung's social media strategy in Latin America. Cheil Chile used Emplifi to create thousands of detailed reports and track audience conversations. They achieved a... 5% growth in Samsung's brand audience while others declined. Reporting time dropped by 80%. Market response became 30% faster. The Emplifi platform made reporting and decision-making much easier for the team.

Retail

CASE STUDY Coppel

Emplifi’s Community Management helped Coppel handle a sudden surge of 10,000 customer inquiries. The platform enabled Coppel to onboard 40 new team members quickly. Real-time dashboards and advanced ...tagging helped prioritize and categorize customer messages. Coppel cut response times by 56%. The solution helped maintain high customer satisfaction during a critical period.

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.00/5 ★ Read Reviews (3)
Custom Reports	3.12/5 ★ Read Reviews (1)
Analytics	3.12/5 ★ Read Reviews (1)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.00/5 ★ Read Reviews (3)
Custom Reports	3.12/5 ★ Read Reviews (1)
Analytics	3.12/5 ★ Read Reviews (1)

Software Failure Risk Guidance

for Emplifi Knowledge

Top Failure Risks for Emplifi Knowledge

Emplifi Inc. News

Awards 22/06/2025

Emplifi Earns Silver Stevie Award 2025

Emplifi received the Silver Stevie Award for 2025, recognizing its excellence in social media management solutions. This award highlights Emplifi's leadership and innovation in unified social media marketing, customer care, and analytics platforms for brands across multiple industries.

Product 28/04/2025

Introducing Emplifi Fuel, an industry-specific social media solution

Emplifi has launched Emplifi Fuel, a new industry-specific social media management solution. Emplifi Fuel is designed to help brands in sectors like retail, hospitality, and consumer goods optimize social marketing, commerce, and customer care. The platform offers unified analytics, content publishing, influencer management, and customer engagement tools tailored for industry needs.

Awards 07/01/2025

Emplifi Celebrates a Transformative Year with Surging Adoption and Major Awards - Business Wire

Emplifi experienced significant growth and received major awards over the past year.

Awards 20/11/2024

Emplifi Named a Leader in Q4 2024 Social Suites Report by Independent Research Firm - Business Wire

Emplifi is recognized as a leader in a 2024 social suites report by an independent research firm.

Emplifi Inc. Profile

Company Name

Emplifi Inc.

Company Website

//emplifi.io

HQ Location

New York

Employees

501-1000

Social

Financials

PRIVATE