Emojot Overview

Emojot's AI-powered customer experience software addresses the challenge of capturing and analyzing customer feedback effectively. By leveraging AI, it captures insights across all customer touchpoints, enabling businesses to understand sentiment in real time. This facilitates immediate engagement, enhancing customer loyalty and driving revenue. The software's capability to deliver data-driven insights supports companies in various industries, helping them to tailor their strategies and improve customer interactions. With a user base of over 5,000 companies, Emojot demonstrates its versatility and effectiveness across diverse business environments.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Lead Analytics, as the business use cases that they have been most satisfied with while using Emojot.

Other use cases:

  • Funnel Analysis
  • Customer Case Management
  • Direct Marketing
  • Digital Marketing
  • Loyalty Management
  • Rating And Review Management
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Emojot.

Other priorities:

  • Scale Best Practices
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Emojot Use-Cases and Business Priorities: Customer Satisfaction Data

Emojot works with different mediums / channels such as Games.

Emojot's features include Feedback Surveys. and Emojot support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Emojot analytics capabilities include Analytics, and Custom Reports.

Emojot revolutionizes customer centricity with AI-driven solutions, focusing on Experience Management, Customer Success Management, Workflow Management, Online Reputation Management, and Social Listening & Tracking. AI enhances customer-centric transformation.

Comprehensive Insights on Emojot Use Cases

Why is Emojot the best choice for Engagement Management?

Why is Emojot the best choice for Customer Feedback Management?

How can Emojot enhance your Customer Case Management process?

9+ more Business Use Cases

15 buyers and buying teams have used Cuspera to assess how well Emojot solved their business needs. Cuspera uses 153 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Restaurants

CASE STUDY Barista

Barista is the largest coffee chain in Sri Lanka. They wanted to improve how they handle complaints and manage their brand online. They used Emojot’s Customer Experience Management, Complaints Manage...ment, and Online Reputation Management solutions. In six months, they collected over 2,000 feedback responses and handled more than 200 complaints with the 'TellBarista' system. This helped them get real-time feedback, solve problems quickly, and improve service at all 57 outlets.

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Hospital & Health Care

CASE STUDY Asiri Hospitals

Asiri Hospitals is the largest private healthcare provider in Sri Lanka. They had problems with slow complaint management and losing patient trust. They used Emojot’s Customer Experience Management a...nd Customer Complaints Management solutions. This helped them get real-time feedback from patients and fix complaints faster. Over 90% of tickets were successfully resolved. Patient satisfaction improved.

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Manufacturing

CASE STUDY Brandix

Brandix is a leading apparel manufacturer. They used Emojot’s AI-powered Workflow Management Solution. This helped them fix maintenance issues faster. They reduced manual processing errors by 25–50%.... They saved 30% of time in admin workflows. Their operations became more efficient across many locations.

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Banking

CASE STUDY Seylan

Seylan Bank in Sri Lanka had trouble using brand advocacy data and fixing customer complaints quickly. They used Emojot’s Customer Experience Management and Workflow Management System. This helped th...em manage feedback better and solve complaints faster. In six months, customer satisfaction went up by 13.5%. They also reached a 95.2% conversion rate in the past six months.

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CASE STUDY An Asia-based hospital chain

Emojot Transforms Patient Feedback Management and Boosts Online Reputation for an Asian Hospital Chain

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Hospitality

CASE STUDY Radisson

Radisson Hotels in Sri Lanka had problems with slow complaint resolution and scattered feedback. They used Emojot’s Customer Experience Management to get real-time feedback and solve issues faster. I...n five months, they resolved over 60 alert tickets. Guest satisfaction went up by 6% in the same period.

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lightning

Peers used Emojot for engagement management and customer feedback management

Emojot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.12/5 ★

Read Reviews (8)
Analytics

4.57/5 ★

Read Reviews (29)
Custom Reports

4.34/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.12/5 ★

Read Reviews (8)
Analytics

4.57/5 ★

Read Reviews (29)
Custom Reports

4.34/5 ★

Read Reviews (23)

Software Failure Risk Guidance

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for Emojot

Top Failure Risks for Emojot

Emojot Inc. News

Executive

Emojot announces leadership restructuring and secures strategic investment to accelerate growth - ft.lk

Emojot is changing its leadership team and has received new investment to help it grow faster.

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Emojot Inc. Profile

Company Name

Emojot Inc.

Company Website

https://emojot.com/

HQ Location

130 E San Fernando St, #514, San Jose, CA 95112, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED