Emojot Overview
Emojot's AI-powered customer experience software addresses the challenge of capturing and analyzing customer feedback effectively. By leveraging AI, it captures insights across all customer touchpoints, enabling businesses to understand sentiment in real time. This facilitates immediate engagement, enhancing customer loyalty and driving revenue. The software's capability to deliver data-driven insights supports companies in various industries, helping them to tailor their strategies and improve customer interactions. With a user base of over 5,000 companies, Emojot demonstrates its versatility and effectiveness across diverse business environments.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Lead Analytics, as the business use cases that they have been most satisfied with while using Emojot.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Emojot.
Emojot Use-Cases and Business Priorities: Customer Satisfaction Data
Emojot works with different mediums / channels such as Games.
Emojot's features include Feedback Surveys. and Emojot support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Emojot analytics capabilities include Analytics, and Custom Reports.
Peer review evidence (same sources as the product rating summary)
"...Emojot s revolutionary solution offers a new paradigm for harnessing customer insights with interactive, software-based emotion sensors that use emojis...." Emojot - Engage
"...Compared to traditional surveys, Emojot customer journey orchestration feature allows you to ask the right questions, at the right time a dire need of any business during this day and age that has an exceedingly high competitive landscape. ..." How the Emojot Platform Works
"...Deep analytics and correlation analysis quickly identifies root causes...." Emojot - Engage
Emojot revolutionizes customer centricity with AI-driven solutions, focusing on Experience Management, Customer Success Management, Workflow Management, Online Reputation Management, and Social Listening & Tracking. AI enhances customer-centric transformation.
Emojot Customer wins, Customer success stories, Case studies
How does Emojot address your Engagement Management Challenges?
What solutions does Emojot provide for Customer Feedback Management?
How does Emojot address your Customer Case Management Challenges?
15 buyers and buying teams have used Cuspera to assess how well Emojot solved their business needs. Cuspera uses 153 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used Emojot for engagement management and customer feedback management
Emojot Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (23) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Emojot
Top Failure Risks for Emojot
Emojot Inc. News
Emojot announces leadership restructuring and secures strategic ...
Emojot has restructured its leadership team and secured strategic investment from the US to accelerate growth and innovation. Dr. Shahani Markus is appointed as CEO, Andun Liyanagunawardana as COO, and Sachintha Ponnamperuma as CTO. The investment aims to enhance Emojot's AI-driven customer experience solutions and expand operations.
Emojot ignites a new era of customer experience leadership in Sri Lanka
Emojot hosted leadership forums in Colombo, featuring global CX expert Bradford Smith, to redefine customer experience in Sri Lanka. The sessions focused on integrating emotional intelligence and AI into customer engagement, reinforcing Emojot's leadership in AI-powered Experience Management. The event highlighted the importance of emotionally resonant brands and aimed to foster collaboration among Sri Lankan business leaders.
Emojot wins AI Technology of the Year at NBQSA 2025
Emojot has been awarded the AI Technology of the Year at the 27th National ICT Awards, NBQSA 2025, highlighting its leadership in Emotion AI. The company also received a Silver Award in the Retail & Distribution category for its Retail CX Transformation solution, emphasizing its innovative impact on retail experience transformation.
Emojot wins AI Technology of the Year at NBQSA 2025 - Adaderana Biz English
Emojot wins AI Technology of the Year at NBQSA 2025 - Adaderana Biz English
Emojot Inc. Profile
Company Name
Emojot Inc.
Company Website
https://emojot.com/HQ Location
130 E San Fernando St, #514, San Jose, CA 95112, US
Employees
11-50
Social
Financials
SEED
