Coveo Google Search Appliance Replacement Overview

Coveo offers a seamless Google Search Appliance replacement with built-in relevance and recommendations. Enhance enterprise search with Coveo AI Solutions for a smarter workplace.

Use Cases

Customers recommend Content Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Coveo Google Search Appliance Replacement.

Other use cases:

  • Engaging And Following Up
  • Social Media Analytics
  • Contract Management
  • Customer Case Management
  • Collaboration
  • Products & Pricelist Management
  • Digital Marketing
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Coveo Google Search Appliance Replacement.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve Efficiency
  • Increase Sales & Revenue
See all business priorities See less business priorities

Coveo Google Search Appliance Replacement Use-Cases and Business Priorities: Customer Satisfaction Data

Coveo Google Search Appliance Replacement works with different mediums / channels such as Website.

Reviews

"Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access." - Kennen Warmack

Popular Business Setting

for Coveo Google Search Appliance Replacement

Top Industries

  • Computer Software
  • Mechanical or Industrial Engineering
  • Information Technology and Services

Popular in

  • Enterprise

Coveo Google Search Appliance Replacement is popular in Computer Software, Mechanical Or Industrial Engineering, and Information Technology And Services and is widely used by Enterprise,

Coveo Google Search Appliance Replacement Customer wins, Customer success stories, Case studies

How can Coveo Google Search Appliance Replacement enhance your Content Management process?

How efficiently Does Coveo Google Search Appliance Replacement manage your Customer Feedback Management?

How does Coveo Google Search Appliance Replacement facilitate Engaging And Following Up?

11 buyers and buying teams have used Cuspera to assess how well Coveo Google Search Appliance Replacement solved their business needs. Cuspera uses 197 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

CUSTOMERS TESTIMONIALS
Coveo Google Search Appliance Replacement testimonial

Kennen Warmack

Director of Support

Medallia

Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack
Coveo Google Search Appliance Replacement testimonial

Will Hudson

Dell Technologies

Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal search is to help give some clarity to that. Testimonial By Will Hudson
Coveo Google Search Appliance Replacement testimonial

Kathryn Wendorf

Senior Manager, Integrated Content

Acuity Brands

Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf
CUSTOMERS TESTIMONIALS
Coveo Google Search Appliance Replacement testimonial

Kennen Warmack

Director of Support

Medallia

Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack
Coveo Google Search Appliance Replacement testimonial

Will Hudson

Dell Technologies

Making sense of all those different resources available to employees, it can be confusing at times – and hard. One of the reasons why we adopted Coveo as our internal search is to help give some clarity to that. Testimonial By Will Hudson
Coveo Google Search Appliance Replacement testimonial

Kathryn Wendorf

Senior Manager, Integrated Content

Acuity Brands

Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf
 

Business Case for Site Search: How Lexmark Chose the Right AI Search Platform

Lexmark selected Coveo's AI-powered search platform to enhance its digital customer experience and future-proof its technology investments. The decision followed a detailed evaluation process, includ...ing cross-functional collaboration and a scorecard approach, which highlighted Coveo's ability to meet Lexmark's business needs. Early implementation results have shown positive feedback, particularly in improving internal sales enablement through intent-based search capabilities.

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Coveo AI Selected by Docusign to Power Next-Generation ... - Newswire

Docusign has selected Coveo's AI-Search and Relevance Generative Answering to enhance its customer support. This collaboration aims to improve self-service success, streamline agent workflows, and en...sure consistent, relevant answers. Coveo's platform will provide scalability and intelligence to optimize Docusign's support operations, improving both agent and customer experiences.

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Coveo AI Selected by Docusign to Power Next-Generation Customer Support

Docusign has chosen Coveo's AI-Search and Relevance Generative Answering to enhance its customer support. This integration aims to boost self-service success, streamline agent workflows, and provide ...consistent, relevant answers across support channels. Coveo's platform, recognized for its scalability and intelligence, will help Docusign improve operational efficiency and customer experiences.

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SAP - Computer Software

Coveo AI Search helped SAP reach an 83.5% self-service success rate. SAP unified 14–20 bodies of knowledge into one portal for over 300 million users. Coveo's hybrid search and machine learning impro...ved answer relevance and compliance. SAP deflected 1.6 million+ support cases. Analytics shifted to measure true case deflection impact.

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Xero - Financial Services

Coveo helped Xero use an AI-powered chatbot on Facebook Messenger. The chatbot works with Salesforce Agentforce. Customers get instant answers without submitting a case. Xero saw real case deflection... and faster case resolution. There was no extra work for customer service reps.

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Informatica - Information Technology And Services

Coveo helped Informatica improve self-service with AI-powered solutions. Before Coveo, 20% of customer searches gave no results, and engineers spent up to 20% of their time searching for answers. Cov...eo’s Case Assist and Insight Panels reduced content gaps by 16% and deflected 6,500 cases, saving $3.5 million a year. Informatica’s NPS rose from 3-3.5 to 4.1. Coveo’s AI also built a $1 million sales pipeline in the first year by recommending paid educational content.

Read more →
lightning

Peers used Coveo Google Search Appliance Replacement for content management and customer feedback management

Coveo Google Search Appliance Replacement Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.94/5

Read Reviews (23)
Analytics

4.20/5

Read Reviews (27)
Custom Reports

4.10/5

Read Reviews (29)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.94/5

Read Reviews (23)
Analytics

4.20/5

Read Reviews (27)
Custom Reports

4.10/5

Read Reviews (29)

Software Failure Risk Guidance

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for Coveo Google Search Appliance Replacement

Top Failure Risks for Coveo Google Search Appliance Replacement

Coveo Solutions Inc. News

Product

Coveo Raises the Bar on Trust: Earns ISO/IEC 27701 Privacy ... - Newswire

Coveo has achieved ISO/IEC 27701 certification for its AI-Relevance Platform, enhancing its privacy management systems. This certification aligns with global privacy laws like GDPR and CCPA, ensuring rigorous data processing controls. It provides customers with assurance of Coveo's commitment to privacy and data protection, reinforcing trust in its AI-driven digital experiences.

Financial

Coveo Reports Second Quarter Fiscal 2026 Financial Results - Yahoo Finance

Coveo Reports Second Quarter Fiscal 2026 Financial Results - Yahoo Finance

Product

Coveo Unlocks Custom Actions for AI Agents - Newswire

Coveo Unlocks Custom Actions for AI Agents - Newswire

Product

Coveo Achieves AWS Generative AI Competency - PR Newswire

Coveo Achieves AWS Generative AI Competency - PR Newswire

Coveo Solutions Inc. Profile

Company Name

Coveo Solutions Inc.

Company Website

https://www.coveo.com/en

Year Founded

2005

HQ Location

415 Mission St, 37th Floor, San Francisco, CA 94105, United States

Employees

251-500

Social

Financials

PRIVATE