Coveo Google Search Appliance Replacement: Use-Cases, Insights and Reviews | 2025 Cuspera

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Replace your Google Search Appliance with out of the box relevance

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App Partner

Coveo Google Search Appliance Replacement Overview

Coveo offers a seamless Google Search Appliance replacement with built-in relevance and recommendations. Enhance enterprise search with Coveo AI Solutions for a smarter workplace.

Use Cases

Customers recommend Content Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Coveo Google Search Appliance Replacement.

Other use cases:

Engaging And Following Up
Social Media Analytics
Contract Management
Customer Case Management
Collaboration
Products & Pricelist Management
Digital Marketing

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Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Coveo Google Search Appliance Replacement.

Other priorities:

Acquire Customers
Build Brand Awareness
Improve Efficiency
Increase Sales & Revenue

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Coveo Google Search Appliance Replacement Use-Cases and Business Priorities: Customer Satisfaction Data

Coveo Google Search Appliance Replacement works with different mediums / channels such as Website.

Reviews

"Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access." - Kennen Warmack

Popular Business Setting

for Coveo Google Search Appliance Replacement

Top Industries

Computer Software
Mechanical or Industrial Engineering
Information Technology and Services

Popular in

Enterprise

Coveo Google Search Appliance Replacement is popular in Computer Software, Mechanical Or Industrial Engineering, and Information Technology And Services and is widely used by Enterprise,

Comprehensive Insights on Coveo Google Search Appliance Replacement Use Cases

How can Coveo Google Search Appliance Replacement enhance your Content Management process?

What makes Coveo Google Search Appliance Replacement ideal for Customer Feedback Management?

How efficiently Does Coveo Google Search Appliance Replacement manage your Engaging And Following Up?

11 buyers and buying teams have used Cuspera to assess how well Coveo Google Search Appliance Replacement solved their business needs. Cuspera uses 197 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Kennen Warmack Director of Support Medallia	Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack
Kathryn Wendorf Senior Manager, Integrated Content Acuity Brands	Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf
Anna Dorbyk Global Director, Channels Manulife	Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk

CUSTOMERS	TESTIMONIALS
Kennen Warmack Director of Support Medallia	Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack
Kathryn Wendorf Senior Manager, Integrated Content Acuity Brands	Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf
Anna Dorbyk Global Director, Channels Manulife	Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk

Case Studies

Information Technology and Services

CASE STUDY Dell Technologies

Coveo helped Dell Technologies build a more connected way to work. Dell used Coveo to improve workplace experiences. The solution focused on making information easier to find. This helped Dell employ...ees work better together. The case highlights how Coveo supports large technology companies.

Legal Services

CASE STUDY Fasken

Coveo Relevance Cloud helped Fasken, a large law firm, improve its online presence. Site visitors struggled to find information on Fasken’s website and often used Google instead. Fasken implemented C...oveo and Sitecore to make content easier to find and navigation more intuitive. The firm saw a 22% increase in time spent on site, a 59% decrease in click-rank on search results, and a 32% rise in search utilization. Registrations for seminars and email marketing grew by 12%. The site now supports business development and marketing activities.

CASE STUDY ULI

Coveo helped ULI make its Knowledge Finder a valuable asset for members. The solution improved how members find information. ULI used Coveo to make every experience more relevant. The case highlights... the benefits of AI-powered search for member engagement. No specific numbers or metrics are mentioned.

Computer Software

CASE STUDY Xero

Coveo AI-Relevance MC Platform helped Xero boost self-service problem resolution rates by 20% in just 6 weeks. Xero unified its customer support experience using Coveo’s generative AI, making informa...tion easy to find for millions of users. The solution enabled Xero to move from reactive to proactive support, increasing customer satisfaction and reducing service costs. Xero extended Coveo across multiple support channels, driving customer loyalty and business growth.

Information Technology and Services

CASE STUDY Informatica

Coveo helped Informatica improve self-service with AI-powered solutions. Before Coveo, 20% of customer searches gave no results, and engineers spent up to 20% of their time searching for answers. Cov...eo’s Case Assist and Insight Panels reduced content gaps by 16% and deflected 6,500 cases, saving $3.5 million a year. Informatica’s NPS rose from 3-3.5 to 4.1. Coveo’s AI also built a $1 million sales pipeline in the first year by recommending paid educational content.

Health, Wellness and Fitness

CASE STUDY athenahealth

Coveo AI helped athenahealth unify seven knowledge systems into one searchable platform. Agents now find answers faster, with a 75% increase in resolution discovery. The solution reduced case inflow ...to Tier 3 by 50%. All 400 support agents use Coveo’s Insight Panel Search. Providers can now use self-service tools, cutting down on calls. New agents onboard faster and stay longer, improving customer satisfaction.

More Coveo Google Search Appliance Replacement Customer Stories...

Peers used Coveo Google Search Appliance Replacement for content management and customer feedback management

Coveo Google Search Appliance Replacement Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.94/5 ★ Read Reviews (23)
Analytics	4.20/5 ★ Read Reviews (27)
Custom Reports	4.10/5 ★ Read Reviews (29)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.94/5 ★ Read Reviews (23)
Analytics	4.20/5 ★ Read Reviews (27)
Custom Reports	4.10/5 ★ Read Reviews (29)

Software Failure Risk Guidance

for Coveo Google Search Appliance Replacement

Top Failure Risks for Coveo Google Search Appliance Replacement

Coveo Solutions Inc. News

Financial 30/07/2025

Coveo Reports First Quarter Fiscal 2026 Financial Results

Coveo reported its first quarter fiscal 2026 financial results, highlighting a 16% growth in its core platform revenue, driven by generative AI solutions which accounted for approximately 50% of new business. The company expanded its relationship with SAP and saw significant new customer wins in commerce, including SanMar and S.Oliver Group. Despite a net loss of $15.1 million, Coveo's cash flow from operations improved significantly.

Product 28/07/2025

Architecting for AI Agents: Why Structured and Unstructured Data Both Matter

Coveo emphasizes the importance of integrating structured and unstructured data to enhance AI-driven search and personalization. The company highlights its architecture that bridges these data types, enabling better search experiences and automation. Coveo's solutions, like the Service Cloud Insight Panel and lightweight database connectors, leverage structured metadata for improved relevance and personalization across platforms.

Customer 23/07/2025

Business Case for Site Search: How Lexmark Chose the Right AI Search Platform

Lexmark selected Coveo's AI-powered search platform to enhance its digital customer experience and future-proof its technology investments. The decision followed a detailed evaluation process, including cross-functional collaboration and a scorecard approach, which highlighted Coveo's ability to meet Lexmark's business needs. Early implementation results have shown positive feedback, particularly in improving internal sales enablement through intent-based search capabilities.

Awards 22/07/2025

??? We made the list! Coveo named among the Top 100 Inspiring Workplaces in North America ????

Coveo has been recognized as one of the Top 100 Inspiring Workplaces in North America at the 2025 Inspiring Workplaces Awards. The award highlights organizations that prioritize their employees, with Coveo receiving high marks for employee voice and experience. The company has implemented initiatives like the Ongoing Feedback Practice and a comprehensive onboarding journey to enhance employee engagement and satisfaction.

More Coveo Google Search Appliance Replacement News...

Coveo Solutions Inc. Profile

Company Name

Coveo Solutions Inc.

Company Website

https://www.coveo.com/en

Year Founded

2005

HQ Location

415 Mission St, 37th Floor, San Francisco, CA 94105, United States

Employees

251-500

Social

Financials

PRIVATE