communities247®: Use-Cases, Insights and Reviews | 2025 Cuspera

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communities247 | DIY Private Online Communities | Insights ...

communities247® Overview

Communities247 is a DIY market research platform for private online communities with multilingual text and image analytics. Insights on demand are provided through advanced analytical capabilities.

Use Cases

Customers recommend Engagement Management, Market Research, Social Media Analytics, as the business use cases that they have been most satisfied with while using communities247®.

Other use cases:

Community Marketing
Contract Management

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Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using communities247®.

Other priorities:

Enter New Markets Internationally Or Locally
Acquire Customers

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communities247® Use-Cases and Business Priorities: Customer Satisfaction Data

communities247® works with different mediums / channels such as Social Media.

Reviews

"...communities247 is a multilingual and fully customisable DIY online communities platform, that enables the recruitment of 10s, 100s, or 1000s of people for consumer engagement, brand advocacy, co-creation, and insights on demand...." Peer review from DigitalMR

communities247® Customer wins, Customer success stories, Case studies

What solutions does communities247® provide for Engagement Management?

Telecom client - Telecommunications

listening247 helped a telecom client use social listening analytics with their consumer surveys. The client had to manage over 620,000 social media posts and align different customer satisfaction sco...res. listening247 used advanced data curation and a detailed taxonomy to sort the data. They combined NPS and NSS data with market events for better analysis. The client gained better customer insights and made smarter business decisions.

A leading luxury watch manufacturer - Consumer Goods

listening247 technology helped a leading luxury watch manufacturer understand market trends and consumer views. The company had trouble getting insights from a small number of social media posts. lis...tening247 analyzed over 41,794 posts and found 4,423 relevant commercial interactions. The insights improved the brand's image and helped the company talk to more potential buyers. The brand also found about 513,000 possible customer leads and key influencers.

listening247 - Information Technology And Services

listening247 used its proprietary social listening and analytics solution to analyze 704,413 online posts about UK election parties across platforms like X, Facebook, YouTube, Instagram, and TikTok. ...The tool uncovered trends in voter sentiment that differed from traditional polls, such as Reform UK leading in positive sentiment and engagement. The analysis highlighted key issues like taxation, Brexit, and immigration, and showed how social media can reveal hidden voter preferences. listening247's AI-driven approach provided actionable insights for political strategy and demonstrated the power of digital analytics in predicting election outcomes.

telecom client - Telecommunications

listening247 helped a telecom client combine social listening with survey data. The client faced challenges with over 620,000 social media posts and aligning NPS and NSS scores. listening247 used adv...anced analytics and data curation to filter noise and categorize data. They overlaid NPS and NSS with market events for deeper insights. The client gained better customer insights, improved decision-making, and more responsive operations.

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FEATURE	RATINGS AND REVIEWS
Analytics	4.39/5 ★ Read Reviews (8)
Custom Reports	4.29/5 ★ Read Reviews (9)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.39/5 ★ Read Reviews (8)
Custom Reports	4.29/5 ★ Read Reviews (9)

Software Failure Risk Guidance

for communities247®

Top Failure Risks for communities247®

Digital-MR Ltd. Profile

Company Name

Digital-MR Ltd.

Company Website

//listening247.com

HQ Location

V304 Vox Studios, 1-45 Durham street, London, SE11 5JH, GB

Employees

11-50

Social

Financials

SEED