Communities247 is a DIY market research platform for private online communities with multilingual text and image analytics. Insights on demand are provided through advanced analytical capabilities.
communities247® Use-Cases and Business Priorities: Customer Satisfaction Data
communities247® works with different mediums / channels such as
Social Media.
Reviews
"...communities247 is a multilingual and fully customisable DIY online communities platform, that enables the recruitment of 10s, 100s, or 1000s of people for consumer engagement, brand advocacy, co-creation, and insights on demand...."
Peer review from DigitalMR
communities247® Customer wins, Customer success stories, Case studies
What makes communities247® ideal for Engagement Management?
Communities247 empowers organizations to engage with customers in various languages. The platform allows for building private online communities for co-creation, insights, and advocacy. Customers can be recruited worldwide, facilitating direct and open dialogue.
"...communities247 is a multilingual and fully customisable DIY online communities platform, that enables the recruitment of 10s, 100s, or 1000s of people for consumer engagement, brand advocacy, co-creation, and insights on demand...."
Peer review from DigitalMR
A leading luxury watch manufacturer
- Consumer Goods
listening247 helped a leading luxury watch manufacturer find 513,000 potential customer leads. The brand used social listening to analyze over 41,794 posts, refining them to 4,423 relevant commercial... interactions. This gave the company new insights into market trends and consumer views. The brand improved its image as elegant and good value. Direct engagement with leads boosted conversion chances and customer relationships.
listening247 analyzed over 620,000 social media posts for a telecom client. They combined social listening analytics with consumer surveys to improve customer insights. Advanced data curation and tax...onomy helped filter noise and align NPS and NSS scores. The telecom client gained a holistic view of brand health and real-time consumer sentiment. This led to better customer engagement and stronger market position.
A leading luxury watch manufacturer
- Consumer Goods
listening247 helped a leading luxury watch manufacturer find 513,000 potential customer leads and key influencers. The brand faced limited social media data and needed better market insights. listeni...ng247 analysed over 41,794 posts, refining them to 4,423 relevant commercial interactions. The insights improved brand perception as 'elegant' and 'good value for money.' The brand used these findings to boost engagement and connect with new buyers.
listening247 helped a telecom client combine social listening with survey data. The client faced challenges with over 620,000 social media posts and aligning NPS and NSS scores. listening247 used adv...anced analytics and data curation to filter noise and categorize data. They overlaid NPS and NSS with market events for deeper insights. The client gained better customer insights, improved decision-making, and more responsive operations.
listening247
- Information Technology And Services
listening247 used its proprietary social listening and analytics solution to analyze 704,413 online posts about UK election parties across platforms like X, Facebook, YouTube, Instagram, and TikTok. ...The tool uncovered trends in voter sentiment that differed from traditional polls, such as Reform UK leading in positive sentiment and engagement. The analysis highlighted key issues like taxation, Brexit, and immigration, and showed how social media can reveal hidden voter preferences. listening247's AI-driven approach provided actionable insights for political strategy and demonstrated the power of digital analytics in predicting election outcomes.
A leading luxury watch manufacturer
- Consumer Goods
listening247 technology helped a leading luxury watch manufacturer understand market trends and consumer views. The company had trouble getting insights from a small number of social media posts. lis...tening247 analyzed over 41,794 posts and found 4,423 relevant commercial interactions. The insights improved the brand's image and helped the company talk to more potential buyers. The brand also found about 513,000 possible customer leads and key influencers.
