Cincom Eloquence® Overview

Cincom Eloquence is a multi-channel, multi-device CCM system for designing, delivering, and managing customer communications. Businesses can efficiently handle correspondence and conversations using this software.

Use Cases

Customers recommend Communication Management, Cross Selling, Upselling, as the business use cases that they have been most satisfied with while using Cincom Eloquence®.

Other use cases:

  • Engaging And Following Up
  • Measuring Customer Satisfaction
  • Generation Of New Leads
  • Conversion Management
  • Contacts History
  • Advertisement
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Cincom Eloquence®.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Acquire Customers
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Cincom Eloquence® Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

for Cincom Eloquence®

Top Industries

  • Financial Services
  • Consumer Electronics
  • Medical Devices

Popular in

Cincom Eloquence® is popular in Financial Services, Consumer Electronics, and Medical Devices and is widely used by

Comprehensive Insights on Cincom Eloquence® Use Cases

How can Cincom Eloquence® optimize your Communication Management Workflow?

Case Studies

Insurance

CASE STUDY Major property/casualty insurer

Cincom Eloquence helped a major property and casualty insurer improve its claims process. The insurer faced slow, complex document generation and overworked IT resources. Cincom Eloquence enabled rea...l-time personalization and let claims reps manage documents without IT help. Over 7,000 claims reps now generate more than 455,000 claims letters each month. The solution reduced document turnaround and boosted operational efficiency.

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Insurance

CASE STUDY Montana State Fund (MSF)

Cincom Eloquence helped Montana State Fund, a workers' compensation insurer, modernize document communications. MSF reduced template update times from months to days. The solution integrated with cor...e systems and improved workflow efficiency. MSF saw a 90% reduction in template development time and consolidated their template library by 11%. They now produce 91,000 documents each month.

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Health, Wellness and Fitness

CASE STUDY Wisconsin Physicians Service

Cincom Eloquence helped Wisconsin Physicians Service improve customer communications in their TRICARE division. They faced complex Department of Defense requirements and needed better efficiency. The... solution automated document processes, cut template count by 60%, and improved attachment handling. Communication accuracy rose by 90%. Response times became 25% faster. Customer satisfaction reached 98%.

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Hospital & Health Care

CASE STUDY Molina Healthcare

Cincom Eloquence helped Molina Healthcare improve document management. Molina needed to handle more documents as it grew its managed care services. Cincom Eloquence made document generation faster an...d easier. The system let Molina use 200 active letter templates. Molina saw a 20x increase in documents generated each year. The solution helped Molina meet compliance and support future growth.

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Manufacturing

CASE STUDY Spirax Sarco

Cincom CPQ helped Spirax Sarco cut proposal generation time from up to 10 days to just 15 minutes. The company eliminated all proposal reviews and rework. Proposal generation increased by 40%. The so...lution removed errors in complex configurations and estimates. Cincom CPQ integrated with the ERP system to reduce typing errors and speed up order conversions. Sales teams became more independent from technical specialists.

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Insurance

CASE STUDY MTL Insurance

Cincom Eloquence helped MTL Insurance improve document production. MTL Insurance had an old system that needed a lot of IT help. They wanted to make documents faster and easier. Cincom Eloquence made... it simple to manage templates and reduced IT work. MTL Insurance now uses 139 active templates. They process 8,500 statements each month with batch processing. Response times improved by 10 minutes. The solution also helped them follow state rules and made their team more productive.

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Cincom Eloquence® Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.63/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.63/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Cincom Eloquence®

Top Failure Risks for Cincom Eloquence®

Cincom Systems, Inc. Profile

Company Name

Cincom Systems, Inc.

Company Website

https://www.cincom.com/us/

HQ Location

55 Merchant Street, Cincinnati, Ohio 45246, US

Employees

501-1000

Social

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Financials

PRIVATE