Cincom Eloquence is a multi-channel, multi-device CCM system for designing, delivering, and managing customer communications. Businesses can efficiently handle correspondence and conversations using this software.
Cincom Eloquence® Use-Cases and Business Priorities: Customer Satisfaction Data
Popular Business Setting
for Cincom Eloquence®
Top Industries
Financial Services
Consumer Electronics
Medical Devices
Popular in
Cincom Eloquence® is popular in
Financial Services,
Consumer Electronics,
and
Medical Devices
and is widely used by
Cincom Eloquence® Customer wins, Customer success stories, Case studies
How does Cincom Eloquence® facilitate Communication Management?
Cincom Eloquence is a solution that helps businesses design, deliver, and manage communications with their customers. The solution provides tools for generating documents and automating processes. It can be used to create and manage customer communications across multiple channels.
A 150-year-old property and casualty insurance provider
- Insurance
Cincom Eloquence helped a 150-year-old property and casualty insurance provider modernize customer communications. The company streamlined document workflows and cut manual errors. Barcoding integrat...ion allowed them to repurpose 6 full-time employees. They increased daily correspondence capacity from 200-800 to 12,000 requests. Monthly statement production reached 400,000. Compliance management and response times improved, supporting regulatory standards and customer satisfaction.
A leading air movement and control equipment manufacturer
- Manufacturing
Cincom CPQ helped a leading air movement and control equipment manufacturer cut order entry time from two days to two minutes. The company automated its manual order process and integrated Cincom CPQ... with SAP. This led to a 98% reduction in order entry time and a 50% reduction in staff workload. Over 1,000 orders are now processed daily. The solution improved operational efficiency and customer satisfaction.
Cincom CPQ helped Aluminum Trailer Company (ATC) improve sales and order management. ATC used Cincom CPQ to speed up quoting and reduce errors. The company cut order defects by 90%. Time to quote a c...ustom trailer dropped by 50%. Office throughput improved by 20% with no extra staff. Dealer close rate increased by 25%.
Cincom CPQ helped Brother Industries Ltd solve problems with fragmented systems between sales and manufacturing. The company integrated Salesforce and SAP, making collaboration easier. Cincom CPQ str...eamlined the quotation process, cut lead times, and improved estimate accuracy. The solution enabled fast, error-free quotes and a simple bill of materials estimate. Approval workflows sped up decisions and reduced quote approval time.
Cincom CPQ helped Constellation move their HVAC and boiler sales process from paper to the cloud. The company wanted to improve order accuracy, workflow efficiency, and data sync. Cincom CPQ integrat...ed with Microsoft CRM and let sales reps create accurate quotes even offline. Constellation saw higher close rates, better operational efficiency, and fewer errors. Order accuracy improved and onboarding for new reps became faster.
Cincom CPQ helped Dennis Eagle, a global leader in refuse collection vehicles, improve sales integration and cross-channel sales. The company used Cincom CPQ to standardize option definitions and aut...omate sales to manufacturing processes. This led to better quotation accuracy and time savings. Dennis Eagle increased build rates and gained a unified view of vehicle options across engineering, sales, production, and service. The solution also improved compliance and operational efficiency.
