Catalyst Software: Customer Retention and Client Success Management

Wisr used Totango to scale its customer success operations after 300% growth in one year. The COVID-19 pandemic forced Wisr to quickly change its business model. With only one person hand...

Wisr used Totango to scale its customer success operations after 300% growth in one year. The COVID-19 pandemic forced Wisr to quickly change its business model. With only one person handling customer relations, Wisr needed to build a larger customer success team fast. They followed eight steps, including hiring, training, and automation. These changes helped Wisr meet new customer needs and support rapid business growth.

Waystar used Totango to manage client success and reduce customer churn by 20%. The company focused on prioritizing risk in its growing business. Totango helped Waystar become a trusted a...

Waystar used Totango to manage client success and reduce customer churn by 20%. The company focused on prioritizing risk in its growing business. Totango helped Waystar become a trusted advisor to its customers and leadership. Their SaaS platform simplifies healthcare payments for clients. The partnership improved customer retention and business stability.

Totango Dynamic Assignment helped Bentley Systems automate matching experts to customer needs. Before, Bentley matched expertise manually and struggled to engage enough users quickly. Wit...

Totango Dynamic Assignment helped Bentley Systems automate matching experts to customer needs. Before, Bentley matched expertise manually and struggled to engage enough users quickly. With Totango, they now connect users to the right expert based on skills, language, and location. This lets Bentley handle thousands of personalized interactions each week, not just 200. The solution supports their new usage-based pricing and boosts user engagement and revenue opportunities.

Totango helped Waystar manage client success by focusing on risk in a growing business. Waystar used Totango to identify and prioritize at-risk clients. This approach led to a 20% reducti...

Totango helped Waystar manage client success by focusing on risk in a growing business. Waystar used Totango to identify and prioritize at-risk clients. This approach led to a 20% reduction in churn. The customer success platform enabled better retention and growth. Waystar improved client outcomes with data-driven engagement.

Totango helped Waystar reduce client churn by 20%. Waystar used Totango to manage customer success and focus on risk in a growing business. The platform enabled Waystar to prioritize at-r...

Totango helped Waystar reduce client churn by 20%. Waystar used Totango to manage customer success and focus on risk in a growing business. The platform enabled Waystar to prioritize at-risk clients and improve retention. Totango's customer success software supports measurable outcomes and value realization. Waystar saw clear results in client retention with Totango's solution.

Totango helped Aruba boost customer retention by 20% and cut onboarding time by 67%. Aruba used Totango’s SuccessBLOCs to automate onboarding, adoption, expansion, and renewal for its Saa...

Totango helped Aruba boost customer retention by 20% and cut onboarding time by 67%. Aruba used Totango’s SuccessBLOCs to automate onboarding, adoption, expansion, and renewal for its SaaS customers. The team created a digital CSM and used targeted campaigns, raising engagement rates and tripling clickthroughs. Totango’s analytics doubled engagement and improved NPS by 30 points. Collaboration across onboarding, support, sales, and CS teams improved with Totango’s platform.