Catalyst Software Overview
Catalyst centralizes customer data to provide a comprehensive view of customer health, which supports retention and growth strategies. It offers tools for scaling customer experiences efficiently, helping businesses maintain strong customer relationships. By integrating data into a single platform, Catalyst allows teams to identify customer needs and opportunities for engagement, ensuring proactive management of customer success.
Use Cases
Customers recommend Social Media Analytics, Engagement Management, Upselling, as the business use cases that they have been most satisfied with while using Catalyst Software.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Catalyst Software.
Catalyst Software Use-Cases and Business Priorities: Customer Satisfaction Data
Catalyst Software works with different mediums / channels such as User Generated Content. Blogs. and E-Mail.
Catalyst Software's features include Micro Customer Segmenting, Dashboard, Personalization, etc. and Catalyst Software support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Catalyst Software analytics capabilities include Analytics, and Custom Reports.
Reviews
"Catalyst's new email capabilities will allow us to scale while still providing our customers with highly personalized communications. The combination of the powerful query functionality, easy-to-use playbook builder, and email capabilities have made... it easy to set up targeted playbooks throughout the customer lifecycle. Our CSMs really appreciate that they can review emails and recipients before sending. The ability to dynamically select applicable contacts and include them in the same email (TO: + CC:) is a highly valuable feature that we couldn't find with many other CS platforms. We're just scratching the surface in terms of the playbooks that are now possible with email. However, the ones we have run we were able to execute quickly from both the admin + CSM seat, the quality was flawless and we had a high rate of success towards the goals of the playbooks themselves." - Egan Callahan
Catalyst centralizes customer data and provides clear insights into customer health. Experiences that drive retention and growth are scaled efficiently.
Popular Business Setting
for Catalyst Software
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Catalyst Software is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Catalyst Software Use Cases
Why is Catalyst Software the best choice for Engagement Management?
How does Catalyst Software address your Upselling Challenges?
What solutions does Catalyst Software provide for Playbook Creation?
What benefits does Catalyst Software offer for Forecasting?
51 buyers and buying teams have used Cuspera to assess how well Catalyst Software solved their business needs. Cuspera uses 450 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Catalyst's new email capabilities will allow us to scale while still providing our customers with highly personalized communications. The combination of the powerful query functionality, easy-to-use playbook builder, and email capabilities have made it easy to set up targeted playbooks throughout t...he customer lifecycle. Our CSMs really appreciate that they can review emails and recipients before sending. The ability to dynamically select applicable contacts and include them in the same email (TO: + CC:) is a highly valuable feature that we couldn't find with many other CS platforms. We're just scratching the surface in terms of the playbooks that are now possible with email. However, the ones we have run we were able to execute quickly from both the admin + CSM seat, the quality was flawless and we had a high rate of success towards the goals of the playbooks themselves. |
|
Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now able to segment our customers based on any criteri...a they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced. |
|
|
We are excited about the release of email in Catalyst because it will help our team never forget a follow-up touchpoint and become even more proactive around key plays. Testimonial By Heather MacDonald |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Egan Callahan Senior Manager, Customer Success Sendoso |
Catalyst's new email capabilities will allow us to scale while still providing our customers with highly personalized communications. The combination of the powerful query functionality, easy-to-use playbook builder, and email capabilities have made it easy to set up targeted playbooks throughout t...he customer lifecycle. Our CSMs really appreciate that they can review emails and recipients before sending. The ability to dynamically select applicable contacts and include them in the same email (TO: + CC:) is a highly valuable feature that we couldn't find with many other CS platforms. We're just scratching the surface in terms of the playbooks that are now possible with email. However, the ones we have run we were able to execute quickly from both the admin + CSM seat, the quality was flawless and we had a high rate of success towards the goals of the playbooks themselves. |
|
Tyler Bubin Customer Success Domino Data Lab |
Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now able to segment our customers based on any criteri...a they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced. |
|
Heather MacDonald Director, Operational Excellence Beamery |
We are excited about the release of email in Catalyst because it will help our team never forget a follow-up touchpoint and become even more proactive around key plays. Testimonial By Heather MacDonald |
Peers used Catalyst Software for social media analytics and engagement management
Catalyst Software Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (99) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (99) |
Software Failure Risk Guidance
?for Catalyst Software
Overall Risk Meter
Top Failure Risks for Catalyst Software
Totango News
Totango + Catalyst Celebrate Significant Milestones, Industry Recognition and Strong First Quarter Bookings
Totango and Catalyst, now a merged entity, achieved significant milestones in their first quarter, surpassing booking targets by 150%. They received accolades from G2, Pavilion, and Forbes, highlighting their leadership and innovation in customer success. New AI-driven analytics features were launched to enhance customer engagement and decision-making. Notable recognitions include Edward Chiu and Karen Budell being named top executives to watch.
Totango and Catalyst Merge, Providing Customer Success and GTM Teams With a Cutting-Edge, Unified Product To Power Customer-Led Growth
Totango and Catalyst have merged to create a unified customer success platform aimed at enhancing post-sale revenue growth. This merger combines Totango's enterprise-level security and integrations with Catalyst's advanced workflow capabilities, offering a comprehensive solution for managing customer lifecycles. The new platform, supported by Great Hill Partners, will focus on AI-driven insights to optimize customer retention, renewals, and expansion, positioning the combined entity as a leader in customer-led growth.
Totango Announces AI-Driven Churn Intelligence Solution Following Acquisition of Technology and Team from Parative AI
Totango has launched Unison, an AI-driven growth intelligence engine, following its acquisition of Parative AI's technology and team. Unison offers churn intelligence solutions to predict customer churn and identify expansion opportunities. This makes Totango the only enterprise CSP with enterprise-grade AI models. Keith Frankel, former CEO of Parative, joins Totango as Chief Product Officer to lead product and engineering efforts.
Totango Announces AI-Driven Churn Intelligence Solution Following Acquisition of Technology and Team from Parative AI - PR Newswire
Totango launches an AI-driven churn intelligence solution after acquiring technology and team from Parative AI.
Totango Profile
HQ Location
1200 Park Place, Suite 200 San Mateo, CA 94403
Employees
101-250
Social
Financials
SERIES D
How can Catalyst Software enhance your Social Media Analytics process?