CallFire IVR: Use-Cases, Insights and Reviews | 2025 Cuspera

4.33 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

System to set up surveys, polls, reminders, payments, for inbound or outbound uses.

CallFire IVR Overview

CallFire-ivr manages phone surveys, inbound calls, and appointment reminders using an interactive voice response system. Time and money are saved with CallFire’s efficient IVR solutions.

Use Cases

Customers recommend Contacts History, Helpdesk Management, Campaign Monitoring, as the business use cases that they have been most satisfied with while using CallFire IVR.

Other use cases:

Call Recording
Market Research
Customer Feedback Management
Engagement Management
Sending & Publishing Communications

See all use cases See less use cases

CallFire IVR Use-Cases and Business Priorities: Customer Satisfaction Data

CallFire IVR works with different mediums / channels such as Phone Calls.

CallFire IVR's features include Feedback Surveys. and CallFire IVR support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also CallFire IVR analytics capabilities include Custom Reports, and Analytics.

Reviews

"When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things." - Adam Ruben

Popular Business Setting

for CallFire IVR

Top Industries

Non-Profit Organization Management
Information Technology and Services
Utilities

Popular in

Mid Market
Enterprise

CallFire IVR is popular in Non-Profit Organization Management, Information Technology And Services, and Utilities and is widely used by Mid Market, and Enterprise,

Comprehensive Insights on CallFire IVR Use Cases

What benefits does CallFire IVR offer for Contacts History?

How does CallFire IVR facilitate Helpdesk Management?

What solutions does CallFire IVR provide for Campaign Monitoring?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well CallFire IVR solved their business needs. Cuspera uses 101 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Adam Ruben Political Director MoveOn	When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things. Testimonial By Adam Ruben

CUSTOMERS	TESTIMONIALS
Adam Ruben Political Director MoveOn	When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things. Testimonial By Adam Ruben

Case Studies

CASE STUDY Greenbriar Oceanaire Community Associates

Greenbriar Oceanaire Community uses CallFire's Voice Broadcast for emergency alerts. They send messages about hurricanes, fires, and more. The system is fast and cost-effective. It replaced emails an...d flyers. The community loves the new system.

Restaurants

CASE STUDY Urbanspoon

Urbanspoon used CallFire's text messaging to help during Hurricane Sandy. They notified users about open restaurants. This helped people find food during the emergency. CallFire's service was quick a...nd easy to use.

Financial Services

CASE STUDY WhyNotLeaseIt

WhyNotLeaseIt uses SMS text messaging to remind customers of payment due dates. This helps them collect payments efficiently. They work with big-box retailers to offer easy lease terms. Their inbound... call volume increased by over 40% after using SMS.

Utilities

CASE STUDY Waste Connections, Inc.

Waste Connections, Inc. serves over two million customers in 29 states. They used CallFire's Voice Broadcast to improve payment collections. This reduced bad debt by 40%. They can now reach 50,000 cu...stomers at once. The process is faster and costs less.

Religious Institutions

CASE STUDY Congregation Ohab Zedek

Congregation Ohab Zedek used CallFire's Voice Broadcast to inform over 500 members of important announcements. They sent more than 100 announcements, making over 6000 calls. This saved time and money..., as calls cost just pennies each. The system was easy to use and required minimal training.

Consumer Services

CASE STUDY Strategic Reflections

Strategic Reflections is a national mystery shopping company. They used CallFire's Voice Broadcast to send notifications to mystery shoppers. This helped them save time and money. They created over 1...00 campaigns and sent thousands of calls. The system was easy to use and set up.

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.10/5 ★ Read Reviews (25)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.10/5 ★ Read Reviews (25)

Software Failure Risk Guidance

for CallFire IVR

Top Failure Risks for CallFire IVR

CallFire Inc. Profile

Company Name

CallFire Inc.

Company Website

https://www.callfire.com/

Year Founded

2004

HQ Location

1410 2nd St., Suite 200, Santa Monica, CA 90401, US

Employees

101-250

Social

Financials

SERIES A