CallFire IVR: Use-Cases, Insights and Reviews | 2025 Cuspera

4.33 5

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System to set up surveys, polls, reminders, payments, for inbound or outbound uses.

CallFire IVR Overview

CallFire-ivr manages phone surveys, inbound calls, and appointment reminders using an interactive voice response system. Time and money are saved with CallFire’s efficient IVR solutions.

Use Cases

Customers recommend Contacts History, Helpdesk Management, Campaign Monitoring, as the business use cases that they have been most satisfied with while using CallFire IVR.

Other use cases:

Call Recording
Market Research
Customer Feedback Management
Engagement Management
Sending & Publishing Communications

See all use cases See less use cases

CallFire IVR Use-Cases and Business Priorities: Customer Satisfaction Data

CallFire IVR works with different mediums / channels such as Phone Calls.

CallFire IVR's features include Feedback Surveys. and CallFire IVR support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also CallFire IVR analytics capabilities include Custom Reports, and Analytics.

Reviews

"When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things." - Adam Ruben

Popular Business Setting

for CallFire IVR

Top Industries

Non-Profit Organization Management
Information Technology and Services
Utilities

Popular in

Mid Market
Enterprise

CallFire IVR is popular in Non-Profit Organization Management, Information Technology And Services, and Utilities and is widely used by Mid Market, and Enterprise,

Comprehensive Insights on CallFire IVR Use Cases

How efficiently Does CallFire IVR manage your Contacts History?

What solutions does CallFire IVR provide for Helpdesk Management?

How efficiently Does CallFire IVR manage your Campaign Monitoring?

11 buyers and buying teams have used Cuspera to assess how well CallFire IVR solved their business needs. Cuspera uses 101 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Adam Ruben Political Director MoveOn	When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things. Testimonial By Adam Ruben

CUSTOMERS	TESTIMONIALS
Adam Ruben Political Director MoveOn	When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things. Testimonial By Adam Ruben

Case Studies

Non-Profit Organization Management

CASE STUDY MoveOn.org

CallFire IVR helped MoveOn.org track campaign efforts of millions of political action volunteers. MoveOn.org needed a fast, scalable way to collect data from volunteers across all states. CallFire se...t up a custom IVR system in one week. Volunteers found reporting easier and less tedious than phone banks. MoveOn.org got faster, more accurate results and could adjust campaign strategy in real time. The solution was cost-effective and easy to use.

Pharmaceuticals

CASE STUDY QuesGen Systems, Inc.

CallFire IVR helped QuesGen Systems collect medical research data in developing nations. QuesGen needed to gather and analyze large amounts of data quickly for OneWorld Health. They used CallFire's I...VR platform to create text-to-voice surveys. The system let participants answer questions by phone, making data collection fast and easy. Study coordinators got real-time results and could track outbreaks quickly. CallFire developers built the user interface in under two weeks, speeding up deployment.

Education

CASE STUDY University of California, Irvine

CallFire Voice Broadcast helped University of California, Irvine invite alumni to their Homecoming festival. The team needed a low-cost way to reach many people. They sent a personalized voice messag...e to 40,000 alumni. Attendance at the event grew by nearly 1,000 people. The solution was cost-effective and easy to use.

Education

CASE STUDY Southern Wesleyan University

CallFire SMS Text Messaging helped Southern Wesleyan University meet emergency notification rules. The university needed a fast, easy way to reach all students and staff. CallFire let them send alert...s to thousands in minutes. Students could opt in or out with simple keywords. Joe Brockinton, VP of Student Life, saw a bump in subscribers after each alert. The system reached nearly 100% of students and kept everyone safe.

Retail

CASE STUDY Dave the Shoe Guy

CallFire Voice Broadcast helped Dave the Shoe Guy reach 1,500 customers for a shoe sale. Dave used the platform to send automated calls, letting clients reserve shoes or opt out. During a Manolo Blah...nik promotion, Voice Broadcast drove 90% of sales at Neiman Marcus. The Oakbrook store saw the highest year-over-year growth among 33 locations. Dave continued using CallFire at a boutique store, achieving a $50,000 sales day even during a recession.

Retail

CASE STUDY Bob's Stores

CallFire's Voice Broadcast helped Bob's Stores reach all employees fast during Hurricane Sandy. Before, staff had to call in for updates. With CallFire, Rita Bertone sent one message to over 200 peop...le in minutes. Nearly 100% of calls were answered. Employees were happy with the quick alerts. The solution is easy to use and cost-effective.

CallFire IVR Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.10/5 ★ Read Reviews (25)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.10/5 ★ Read Reviews (25)

Software Failure Risk Guidance

for CallFire IVR

Top Failure Risks for CallFire IVR

CallFire Inc. Profile

Company Name

CallFire Inc.

Company Website

https://www.callfire.com/

Year Founded

2004

HQ Location

1410 2nd St., Suite 200, Santa Monica, CA 90401, US

Employees

101-250

Social

Financials

SERIES A