CallFire IVR: Use-Cases, Insights and Reviews | 2025 Cuspera

4.33 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

System to set up surveys, polls, reminders, payments, for inbound or outbound uses.

CallFire IVR Overview

CallFire-ivr manages phone surveys, inbound calls, and appointment reminders using an interactive voice response system. Time and money are saved with CallFire’s efficient IVR solutions.

Use Cases

Customers recommend Contacts History, Helpdesk Management, Campaign Monitoring, as the business use cases that they have been most satisfied with while using CallFire IVR.

Other use cases:

Call Recording
Market Research
Customer Feedback Management
Engagement Management
Sending & Publishing Communications

See all use cases See less use cases

CallFire IVR Use-Cases and Business Priorities: Customer Satisfaction Data

CallFire IVR works with different mediums / channels such as Phone Calls.

CallFire IVR's features include Feedback Surveys. and CallFire IVR support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also CallFire IVR analytics capabilities include Custom Reports, and Analytics.

Reviews

"When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things." - Adam Ruben

Popular Business Setting

for CallFire IVR

Top Industries

Non-Profit Organization Management
Information Technology and Services
Utilities

Popular in

Mid Market
Enterprise

CallFire IVR is popular in Non-Profit Organization Management, Information Technology And Services, and Utilities and is widely used by Mid Market, and Enterprise,

Comprehensive Insights on CallFire IVR Use Cases

What Are the key features of CallFire IVR for Contacts History?

How does CallFire IVR address your Helpdesk Management Challenges?

What Are the key features of CallFire IVR for Campaign Monitoring?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well CallFire IVR solved their business needs. Cuspera uses 101 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Adam Ruben Political Director MoveOn	When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things. Testimonial By Adam Ruben

CUSTOMERS	TESTIMONIALS
Adam Ruben Political Director MoveOn	When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things. Testimonial By Adam Ruben

Case Studies

Financial Services

CASE STUDY WhyNotLeaseIt

CallFire's SMS text messaging tool helped WhyNotLeaseIt send payment reminders to thousands of customers. The company needed a cost-effective way to collect debts and notify customers about due dates.... With SMS, customers received quick alerts and could update their accounts fast. After using CallFire, WhyNotLeaseIt saw a 40% increase in inbound call volume. The solution was easy to use and efficient for their team.

CASE STUDY Travis County Republican Party

CallFire Voice Broadcast helped Travis County Republican Party reach members and volunteers quickly. The group needed a low-cost, easy calling tool due to limited money and staff. With CallFire, they... made thousands of calls since 2011. Calls that once took hours now finish in three minutes. The system is easy to use and works from anywhere. This improved their campaign outreach and saved time.

Entertainment

CASE STUDY The Sports Brokers

CallFire's SMS solution helped The Sports Brokers reach clients with sports betting updates. Before, TSB staff called clients by hand. With CallFire, they sent over 300 mass text campaigns and 420,00...0 texts in 13 months. The system saved time and money by reducing manual work. The easy interface meant no training was needed. TSB improved their process by 100% and increased their margins.

Consumer Services

CASE STUDY The PawPlex

CallFire's Call Tracking helped The PawPlex improve customer service and ad tracking. The new owner used the tool to train staff and monitor calls. He assigned unique numbers to different campaigns t...o see which ads worked. The platform made it easy to spot problems and fix them fast. The PawPlex became more organized and spent less on ads that did not work.

Restaurants

CASE STUDY Urbanspoon

Urbanspoon used CallFire's text messaging solution during Hurricane Sandy. The challenge was to quickly find out which restaurants were open after the disaster. Urbanspoon sent mass SMS messages to r...estaurants, asking them to reply if they were open. This helped Urbanspoon make a list of open restaurants for people in need. CallFire's easy and affordable platform let Urbanspoon reach thousands of contacts in minutes.

Consumer Services

CASE STUDY Unlock It For Me

CallFire helped Unlock It For Me lower costs with call forwarding and call tracking. The company needed a simple, low-cost way to send business calls to employees. CallFire's platform let them forwar...d calls and track ad performance. They saved money by not needing extra phones or contracts. Quality control improved with call recording. The solution was easy to set up and use, with no training needed.

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.10/5 ★ Read Reviews (25)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.10/5 ★ Read Reviews (25)

Software Failure Risk Guidance

for CallFire IVR

Top Failure Risks for CallFire IVR

CallFire Inc. Profile

Company Name

CallFire Inc.

Company Website

https://www.callfire.com/

Year Founded

2004

HQ Location

1410 2nd St., Suite 200, Santa Monica, CA 90401, US

Employees

101-250

Social

Financials

SERIES A