CallFire IVR Overview

CallFire-ivr manages phone surveys, inbound calls, and appointment reminders using an interactive voice response system. Time and money are saved with CallFire’s efficient IVR solutions.

Use Cases

Customers recommend Contacts History, Helpdesk Management, Campaign Monitoring, as the business use cases that they have been most satisfied with while using CallFire IVR.

Other use cases:

  • Call Recording
  • Market Research
  • Customer Feedback Management
  • Engagement Management
  • Sending & Publishing Communications
See all use cases See less use cases

CallFire IVR Use-Cases and Business Priorities: Customer Satisfaction Data

CallFire IVR works with different mediums / channels such as Phone Calls.

CallFire IVR's features include Feedback Surveys. and CallFire IVR support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also CallFire IVR analytics capabilities include Custom Reports, and Analytics.

Reviews

"When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things." - Adam Ruben

Popular Business Setting

for CallFire IVR

Top Industries

  • Non-Profit Organization Management
  • Information Technology and Services
  • Utilities

Popular in

  • Mid Market
  • Enterprise

CallFire IVR is popular in Non-Profit Organization Management, Information Technology And Services, and Utilities and is widely used by Mid Market, and Enterprise,

CallFire IVR Customer wins, Customer success stories, Case studies

What solutions does CallFire IVR provide for Contacts History?

What makes CallFire IVR ideal for Helpdesk Management?

How can CallFire IVR optimize your Campaign Monitoring Workflow?

11 buyers and buying teams have used Cuspera to assess how well CallFire IVR solved their business needs. Cuspera uses 101 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

CUSTOMERS TESTIMONIALS
CallFire IVR testimonial

Adam Ruben

Political Director

MoveOn
When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things. Testimonial By Adam Ruben
CUSTOMERS TESTIMONIALS
CallFire IVR testimonial

Adam Ruben

Political Director

MoveOn
When we have 10,000 volunteers who need to report in on the same day, CallFire's IVR system is a breakthrough solution for us. It just works, and we can concentrate on other things. Testimonial By Adam Ruben

Travis County Republican Party - Political Organization

CallFire Voice Broadcast helped Travis County Republican Party reach members and volunteers quickly. The group needed a low-cost, easy calling tool due to limited money and staff. With CallFire, they... made thousands of calls since 2011. Calls that once took hours now finish in three minutes. The system is easy to use and works from anywhere. This improved their campaign outreach and saved time.

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In-Shape Health Clubs - Health, Wellness And Fitness

CallFire's Voice Broadcast helped In-Shape Health Clubs cut costs and improve efficiency. The club ran 430 campaigns, each handling hundreds to thousands of calls. This saved many hours that were pre...viously spent on hand-dialing. Employees learned the system quickly. The platform allowed In-Shape to better connect with members and offer new services at a lower cost.

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Contractor Advertising - Marketing And Advertising

CallFire's Call Tracking helped Contractor Advertising improve ad campaign results for their clients. The company used real-time call records and call recording to see which ads worked best. They bou...ght 60 to 70 local numbers for clients across the U.S. and Canada. The solution was easy to use and affordable. Contractor Advertising optimized ad budgets by tracking which sources brought in more calls.

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Get Out the Vote: Eden Prairie, MN - Non Profit Organization Management

CallFire helped Get Out the Vote in Eden Prairie, MN reach thousands of supporters before elections. The team used Voice Broadcast and Cloud Call Center to automate calls and reduce manual work. They... made several thousand calls with under $700, saving many volunteer hours. Only one or two volunteers were needed per thousand calls. The system let volunteers work from home and made scheduling easier. The solution replaced paper lists and manual dialing, making the process faster and simpler.

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The PawPlex - Consumer Services

CallFire's Call Tracking helped The PawPlex improve customer service and ad tracking. The new owner used the tool to train staff and monitor calls. He assigned unique numbers to different campaigns t...o see which ads worked. The platform made it easy to spot problems and fix them fast. The PawPlex became more organized and spent less on ads that did not work.

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All Copy Products - Consumer Services

CallFire's Call Tracking solution helped All Copy Products connect website visitors to local sales reps using location-based phone numbers. The company used call tracking and recording to monitor pro...ductivity and improve response times. This led to thousands of dollars in new sales and increased profit margins. The solution is affordable, with local numbers starting at $1.75 and low per-minute costs. All Copy Products saw a strong ROI and better customer service since using CallFire.

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CallFire IVR Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.10/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.10/5 ★

Read Reviews (25)

Software Failure Risk Guidance

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for CallFire IVR

Top Failure Risks for CallFire IVR

CallFire Inc. Profile

Company Name

CallFire Inc.

Company Website

https://www.callfire.com/

Year Founded

2004

HQ Location

1410 2nd St., Suite 200, Santa Monica, CA 90401, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES A