BroadConnect CC-One: Reviews, Testimonials and Expert Opinions

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CC-One Contact Center Solution | BroadConnect Canada

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BroadConnect CC-One Overview

Here’s the scoop on BroadConnect CC-One! We've gathered over 95 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if BroadConnect CC-One is right for your needs? Our Cuspera AI engine can evaluate how BroadConnect CC-One fits your specific business needs, industry, and context. Get your personalized assessment report today.

BroadConnect CC-One supports business activities such as:

Helpdesk Management
Measuring Customer Satisfaction
Call Analytics
Rating And Review Management
Engagement Management

BroadConnect CC-One can help you with many business goals, such as Enhance Customer Relationships, Improve Efficiency, and Acquire Customers. It can help manage these activities if you use Phone Calls for these needs. As a solution, BroadConnect CC-One's capabilities include Predictive Analytics, and Dashboard.

BroadConnect CC-One Construction Vertical is its biggest customer base.

Reviews

"...Cloud call center solution that brings the power of the cloud, UCC and control to multi-channel contact centers...." CC-One Contact Center Solution

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well BroadConnect CC-One solved their business needs. Cuspera uses 95 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities peers achieved using BroadConnect CC-One.

See all business priorities

Use Cases

Peers recommend Helpdesk Management , Measuring Customer Satisfaction , Call Analytics , as the business use cases that they have been most satisfied while using BroadConnect CC-One.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls	4.74/5 ★ Read Reviews (9)	"...Cloud call center solution that brings the power of the cloud, UCC and control to multi-channel contact centers...." CC-One Contact Center Solution
Measuring Customer Satisfaction with Phone Calls	4.69/5 ★ Read Reviews (9)	"...Faster resolution, personalized service and enhanced customer experience improve satisfaction and loyalty. ..." CC-One Contact Center Solution
Call Analytics with Phone Calls	4.55/5 ★ Read Reviews (5)	"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review

PEER EXPERIENCES
Helpdesk Management with Phone Calls	4.74/5 ★ Read Reviews (9)
"...Cloud call center solution that brings the power of the cloud, UCC and control to multi-channel contact centers...." CC-One Contact Center Solution
Measuring Customer Satisfaction with Phone Calls	4.69/5 ★ Read Reviews (9)
"...Faster resolution, personalized service and enhanced customer experience improve satisfaction and loyalty. ..." CC-One Contact Center Solution
Call Analytics with Phone Calls	4.55/5 ★ Read Reviews (5)
"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review

Based on peer insights

Cuspera recommends BroadConnect CC-One for

	Use Cases	Helpdesk Management , Measuring Customer Satisfaction , Call Analytics
	Medium	Phone Calls
	Features	Predictive Analytics, Dashboard
	Business Priorities	Enhance Customer Relationships, Improve Efficiency, Acquire Customers
	Industries	Construction