Behavioral Signal Overview

Behavioral Signals leverages advanced AI to analyze and interpret human emotions, offering actionable insights for real-world applications. This technology transforms conversational data into emotion recognition and behavioral intelligence, crucial for enhancing customer interactions and decision-making processes. Businesses can utilize this AI to predict moods and adjust strategies accordingly, improving customer service and engagement. With its third-generation speech analytics, the platform is particularly valuable for teams focused on optimizing user experience and understanding customer sentiment. This tool is essential for operations requiring nuanced emotional intelligence to drive better business outcomes.

Use Cases

Customers recommend Products & Pricelist Management, Advertisement, Helpdesk Management, as the business use cases that they have been most satisfied with while using Behavioral Signal.

Other use cases:

  • Customise Loyalty Program
  • Measuring Customer Satisfaction
  • Engaging And Following Up
  • Conversion Management
  • Coaching
  • Sending & Publishing Communications
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Business Priorities

Scale Best Practices and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Behavioral Signal.

Other priorities:

  • Enhance Customer Relationships
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve ROI
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Behavioral Signal Use-Cases and Business Priorities: Customer Satisfaction Data

Behavioral Signal works with different mediums / channels such as Display Advertisement. Website. and Phone Calls.

Behavioral-signal technology enhances AI-mediated conversations in credit and finance. An AI-first approach optimizes discussions regarding payments.

Comprehensive Insights on Behavioral Signal Use Cases

What makes Behavioral Signal ideal for Products & Pricelist Management?

What solutions does Behavioral Signal provide for Helpdesk Management?

Case Studies

Banking

CASE STUDY European (EU) Bank (name withheld for confidentiality)

Personalized Agent Intelligent Routing (PAIR) helped a European bank improve its call center collections. The bank used PAIR to match agents with customers for non-performing loan restructuring. The ...solution increased active debt restructuring applications by 20.1%. The bank achieved this with 7.6% fewer calls. The bank restructured $7.5 million in additional debt during the evaluation. Projected yearly upside is over $300 million in restructured debt.

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Banking

CASE STUDY Financial Group

Personalized Agent Intelligent Routing (PAIR) helped Financial Group improve their collections process for non-performing loans. The bank used PAIR to match customers with the best call center agents... using emotion AI and voice data. The solution was tested on 11,959 customers and 154,655 calls. The call success ratio improved by 10.9%. 95% of agents showed significant improvement in call success. Calls were evenly distributed among agents without increasing workload.

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Consumer Services

CASE STUDY Senior Call-Center Executive

PAIR is an automated call routing solution that uses emotion AI and voice data to match customers with the best agents. A call center used PAIR to improve conversation flow and customer experience. T...he solution led to a CSAT increase of 3% to 19% in sales, DBA, and customer service. The call center also saw a 95% improvement in call success across all agents. Agents felt more motivated because they were matched to customers that fit their personality traits.

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Utilities

CASE STUDY Energy Power Corp

PAIR by Behavioral Signals helped Energy Power Corp improve utilities revenue recovery. The company used PAIR's emotion AI to match customers with the best call center agents. The solution increased ...positive revenue recovery payments by 11.6%. 95% of agents improved their call success. Calls were evenly distributed among agents. The company extended its contract to use PAIR across the whole call center.

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Consumer Services

CASE STUDY A Leading European ‘Customer Experience Provider’

PAIR is an automated call routing solution using emotion AI and voice data. A leading European customer experience provider used PAIR to reduce immediate refusals in outbound sales calls. They integr...ated PAIR into their telephony system for over 2000 agents. The solution led to an 8% decrease in immediate refusals and an 18% increase in sales. Overall sales performance improved by 70%.

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Behavioral Signal Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.80/5 ★

Read Reviews (9)
Custom Reports

3.96/5 ★

Read Reviews (12)
Analytics

3.52/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.80/5 ★

Read Reviews (9)
Custom Reports

3.96/5 ★

Read Reviews (12)
Analytics

3.52/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Behavioral Signal

Top Failure Risks for Behavioral Signal

Behavioral Signal News

Customer

Personalized Agent Intelligent Routing (PAIR) Case Study

Behavioral Signals partnered with a European bank to deploy its Personalized Agent Intelligent Routing (PAIR) AI solution. The technology matched call center agents with customers based on behavioral profiles, optimizing debt restructuring conversations. This approach improved revenue recovery and operational efficiency for the banks contact center.

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Product

Personalized Agent Intelligent Routing (PAIR) Case Study for Sales

Behavioral Signals showcased its AI-Mediated Conversations (AI-MC) technology in a sales case study. The AI-MC solution uses emotion AI and voice data to match customers with the best-fit sales agents, aiming to reduce immediate refusals in outbound sales calls. The pilot with a major European customer experience provider demonstrated improved call engagement and sales outcomes.

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Behavioral Signal Profile

Company Name

Behavioral Signal

Company Website

https://behavioralsignals.com/

HQ Location

12655 W Jefferson Blvd. , Los Angeles, CA 90066, US

Employees

11-50

Social

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Financials

SERIES A