Beacon CRM Overview

Beacon CRM is a specialized customer relationship management tool designed to address the unique needs of charities. It simplifies donor management, streamlines fundraising efforts, and enhances volunteer coordination. With its intuitive interface, Beacon CRM enables charities to efficiently track donations, manage events, and engage supporters. Trusted by over a thousand organizations, it ensures seamless operations and improved communication within teams. This CRM is tailored to help charities focus on their mission by reducing administrative burdens and optimizing resource allocation.

Use Cases

Customers recommend Sending & Publishing Communications, Collaboration, Payment Management, as the business use cases that they have been most satisfied with while using Beacon CRM.

Other use cases:

  • Relationship Management
  • Rating And Review Management
  • Workflow Management
  • Cause Marketing
  • Engaging And Following Up
  • Lifetime Value Management
  • Membership Management
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Beacon CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Beacon CRM works with different mediums / channels such as E-Mail. Offline. Causes And Charity etc.

Beacon CRM's features include Personalization. and Beacon CRM support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Beacon CRM analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Log emails you send from Gmail to your contacts in Beacon. ..." Integrations
"...Collaborate with your colleagues together in a secure real-time dashboard. ..." Beacon CRM Features
"...Innovative charities use Beacon to automate Gift Aid collection and to manage payments from donor to database. ..." Beacon CRM Features

Beacon CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Beacon CRM offers modern, charity-specific features to save time and money. Designed to improve efficiency, it ultimately helps save lives.

Beacon CRM Customer wins, Customer success stories, Case studies

How can Beacon CRM enhance your Sending & Publishing Communications process?

19 buyers and buying teams have used Cuspera to assess how well Beacon CRM solved their CRM needs. Cuspera uses 169 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Baggy Trousers - Non Profit Organization Management - Small

Manchester, UK

Baggy Trousers used Beacon CRM to manage donor and volunteer data in one place. Before Beacon, they wasted time searching through six spreadsheets. Now, they track donations, volunteers, and fundrais...ing in Beacon. The donation form made giving easier and increased donations. Email signups improved with Beacon’s Mailchimp integration. Baggy Trousers saves time and builds better donor relationships.

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Chapel & York - Non Profit Organization Management - Small

London, UK

Beacon CRM helped Chapel & York manage complex, multi-entity structures for international fundraising. The platform’s flexibility and GDPR compliance solved their legal and operational challenges. Be...acon’s automation features reduced admin work and eliminated manual imports. Integration with Stripe and PayPal enabled global donations. Chapel & York now offer more appealing memberships and produce more reports for their clients.

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Phab - Non Profit Organization Management - Small

UK

Phab used Beacon CRM to replace complex spreadsheets and manual tracking. The team now manages supporter journeys, fundraising, and Gift Aid in one place. Automated integrations with JustGiving, Enth...use, and Mailchimp save time and reduce errors. Staff can focus on donor engagement and retention instead of admin work. Beacon CRM acts like an extra team member, helping Phab grow their mission of inclusion.

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Chiswick House & Gardens Trust - Non Profit Organization Management - Small

London, UK

Beacon CRM helped Chiswick House & Gardens Trust boost member renewals by 30%. The Trust unified supporter data, improving visibility and personalizing outreach. Membership numbers grew by 15% after ...switching to Beacon. Staff now log every supporter interaction, enhancing service. Roles & permissions improved data security and team efficiency. The Trust now manages memberships, events, and donations in one place.

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Goods for Good - Non Profit Organization Management - Small

London, UK

Goods for Good used Beacon CRM to manage donations-in-kind and inventory. Before Beacon, they tracked data in scattered spreadsheets. Now, they store all support information in one place. They save 2... days every quarter on reporting for Trustees. Beacon's customisation helps them track gifts, volunteers, and events. They also use Beacon for online donations and Gift Aid claims.

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Great Lakes Outreach - Non Profit Organization Management - Small

UK

Beacon CRM helped Great Lakes Outreach automate donation data entry and donor thank you emails. Before Beacon, GLO struggled with manual imports and complex donation processes. Now, donations flow di...rectly from the website into the CRM, saving days of admin work. Automated emails improve supporter relations and allow for personalized communication. Beacon also streamlines GiftAid and event registrations, making fundraising easier and more effective.

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Beacon CRM Features

  • Low
  • Medium
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FEATURE RATINGS AND REVIEWS
Custom Reports

4.00/5 ★

Read Reviews (28)
Analytics

3.16/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.00/5 ★

Read Reviews (28)
Analytics

3.16/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Beacon CRM

Top Failure Risks for Beacon CRM

Beacon Apps Ltd. News

Company

Beacon CRM Database Breach

Beacon CRM experienced a major data breach, compromising its entire customer database used by UK charities. The breach was due to an exposed AWS access key, allowing unauthorized data exfiltration. Beacon has revoked AWS keys, enhanced security, and is under investigation by UK regulatory bodies.

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Company

Beacon CRM cyber incident: charities told to act as if supporter data ...

Beacon CRM experienced a cyber security incident, advising its charity clients to act as if supporter data has been compromised. The breach involved compromised credentials, but no evidence of data sharing has been found. Beacon is investigating with cybersecurity specialists and has implemented measures to secure its systems. Affected charities are notifying supporters and preparing reports for the ICO.

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Beacon Apps Ltd. Profile

Company Name

Beacon Apps Ltd.

Company Website

//beaconcrm.org

HQ Location

201 Great Rd, Acton, Massachusetts 01720, US

Employees

1-10

Social

Linkedin

Financials

PRIVATE