Avaya Unified Communications Overview

Avaya offers a stable communication core and advanced collaboration tools. Integrations ensure the existing tech stack remains intact.

Use Cases

Customers recommend Collaboration, Communication Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Avaya Unified Communications.

Other use cases:

  • Workflow Management
  • Engagement Management
  • Customise Loyalty Program
  • Contract Management
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Avaya Unified Communications.

Other priorities:

  • Improve Internal Communications
  • Improve Brand Engagement
  • Scale Best Practices
  • Build Brand Awareness
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Avaya Unified Communications Use-Cases and Business Priorities: Customer Satisfaction Data

Avaya Unified Communications works with different mediums / channels such as Video. and Phone Calls.

Reviews

"...Avaya's Unfiied Communications Platform, Intelligent Xperiences Workplace, is designed to give employees a single app for calling, messaging, meetings, and team collaboration...." Peer review

Avaya Unified Communications Customer wins, Customer success stories, Case studies

How can Avaya Unified Communications optimize your Collaboration Workflow?

11 buyers and buying teams have used Cuspera to assess how well Avaya Unified Communications solved their business needs. Cuspera uses 102 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Johns Hopkins Healthcare System (JHHS) - Hospital & Health Care - hospital & health care

Avaya Experience Portal helped Johns Hopkins Healthcare System (JHHS) improve patient experience. JHHS needed to handle over 11,000 calls on busy days and give patient representatives real-time infor...mation. Avaya integrated its contact center with EPIC EMR, automating patient identification and validation. This led to a 70% match rate for incoming calls and better communication between service reps and practices. Patient satisfaction is now tracked and used for improvements.

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walter services GmbH - Consumer Services - Consumer Services

Avaya Oceana helped walter services GmbH deliver stable, omnichannel customer service for over 25 years. The company uses Avaya's contact center solutions for efficient routing, workforce optimizatio...n, and compliance. walter services handles over 24 million customer contacts yearly with 2,500 agents. They report zero unplanned outages since 1995. Avaya enables personalized, high-availability service and easy administration.

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Leon County Government - Government Administration - Government Administration

Avaya Experience Platform helped Leon County Government centralize and modernize communications. The county faced outdated systems and needed better availability and workforce optimization. Avaya del...ivered a secure, open platform that improved productivity and reduced IT workload. The solution enabled fast response to emergencies and greater agility for 800 employees serving 275,000 citizens. Leon County now adapts quickly to changing needs and saves costs with enhanced technology.

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Dubai Roads and Transport Authority (RTA) - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

Avaya Infinity Platform helped Dubai Roads and Transport Authority build a modern contact center. The new solution improved customer satisfaction by 50%. The contact center now handles over 20,000 ca...lls per week. Avaya delivered a turnkey solution, including consultancy, deployment, and agent training. The project reduced risk of downtime and improved public service for Dubai's fast-growing population.

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Stemmer Distribution Group - Consumer Goods - Consumer Goods

Avaya Cloud Office helped Stemmer Distribution Group cut its annual telecom budget by 50%. The company needed a modern, flexible communication solution for 250 employees across six business units. Av...aya Cloud Office replaced an old, costly system with a cloud-based platform. Employees quickly adopted the new system, improving mobility and user experience. The IT team now spends less time on daily management and more on strategic projects.

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Krankenhäuser Buchholz/Winsen gGmbH - Hospital & Health Care - Hospital & Health Care

Avaya Aura unified communications platform helped Krankenhäuser Buchholz/Winsen gGmbH modernize their hospital communications. The hospitals faced high costs, staff shortages, and outdated IT. Avaya ...delivered a geo-redundant, SIP-based solution for high availability and operational reliability. The new system improved collaboration, enabled flexible work, and increased employee satisfaction. The hospitals now attract more patients with a better service environment.

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lightning

Peers used Avaya Unified Communications for collaboration and communication management

Avaya Unified Communications Features

  • Low
  • Medium
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FEATURE RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (4)
Custom Reports

4.10/5 ★

Read Reviews (6)
Analytics

3.91/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (4)
Custom Reports

4.10/5 ★

Read Reviews (6)
Analytics

3.91/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Avaya Unified Communications

Top Failure Risks for Avaya Unified Communications

Avaya LLC News

Product

Avaya Unveils the Zero-Downtime Nexus Communications Platform

Avaya has launched the Nexus Communications Platform, designed for zero-downtime in critical sectors like public safety and healthcare. This cloud-native platform integrates with existing hardware and supports Azure and Google Cloud, offering high-fidelity voice clarity and AI tools. It aims to modernize communications without costly infrastructure overhauls, ensuring security and compliance.

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Product

Avaya finds louder voice for mission-critical comms platform

Avaya has launched Nexus, a mission-critical voice platform designed for regulated industries like healthcare and public safety. Nexus offers high reliability, security, and integration with existing systems, supporting both cloud and on-premise environments. It aims to enhance AI-driven workflows and ensure zero downtime for critical communications.

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Product

Avaya Nexus a mission-critical voice platform for highly regulated ...

Avaya introduces Avaya Nexus, a voice platform tailored for high-security sectors like healthcare and finance. It offers robust security, high-fidelity voice, and cloud-native flexibility, addressing reliability and compliance needs. Avaya Nexus integrates with existing systems, supporting AI-driven features for enhanced communication.

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Product

Avaya Nexus Targets High-Stakes Industries with Zero-Downtime Voice

Avaya has launched Avaya NexusTM, a new voice platform designed for high-stakes industries like healthcare and financial services. It offers zero-downtime reliability and high-fidelity audio, addressing the needs for security and compliance in critical sectors. The platform supports hybrid deployment, integrating with existing systems to modernize without disruption. Avaya targets a niche market, leveraging its expertise in enterprise-grade voice communications.

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Avaya LLC Profile

Company Name

Avaya LLC

Company Website

https://www.avaya.com/en/

HQ Location

2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA

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