Avaya Unified Communications Overview

Avaya offers a stable communication core and advanced collaboration tools. Integrations ensure the existing tech stack remains intact.

Use Cases

Customers recommend Collaboration, Communication Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Avaya Unified Communications.

Other use cases:

  • Workflow Management
  • Engagement Management
  • Customise Loyalty Program
  • Contract Management
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Avaya Unified Communications.

Other priorities:

  • Improve Internal Communications
  • Improve Brand Engagement
  • Scale Best Practices
  • Build Brand Awareness
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Avaya Unified Communications Use-Cases and Business Priorities: Customer Satisfaction Data

Avaya Unified Communications works with different mediums / channels such as Video. and Phone Calls.

Reviews

"...Avaya's Unfiied Communications Platform, Intelligent Xperiences Workplace, is designed to give employees a single app for calling, messaging, meetings, and team collaboration...." Peer review

Comprehensive Insights on Avaya Unified Communications Use Cases

What makes Avaya Unified Communications ideal for Collaboration?

4+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Avaya Unified Communications solved their business needs. Cuspera uses 102 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

lightning

Peers used Avaya Unified Communications for collaboration and communication management

Avaya Unified Communications Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.21/5

Read Reviews (4)
Custom Reports

4.10/5

Read Reviews (6)
Analytics

3.91/5

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.21/5

Read Reviews (4)
Custom Reports

4.10/5

Read Reviews (6)
Analytics

3.91/5

Read Reviews (7)

Software Failure Risk Guidance

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for Avaya Unified Communications

Top Failure Risks for Avaya Unified Communications

Avaya LLC News

Product

Announcing Avaya Infinity Platform - Business Wire

Avaya has introduced the Avaya Infinity Platform, a new solution designed to enhance enterprise communications. The platform aims to deliver unified communications, collaboration, and customer experience capabilities for businesses seeking scalable and flexible technology.

Product

Announcing Avaya Infinity Platform

Avaya announced the Avaya Infinity platform, designed to transform contact centers into connection centers by integrating AI and intelligent orchestration to enhance customer and employee relationships.

Product

The Latest BIG News from SAP, Dialpad, HubSpot, & Avaya - CX Today

Microsoft introduces ten pre-built AI agents for Dynamics Contact Centre, while activist investor Legion pushes for changes at Five9.

Customer

Avaya Helps Transcom Eliminate Language Barriers in Customer Service With an AI-Powered Real-Time Translation Solution - Business Wire

Avaya helps Transcom improve customer service by providing an AI-powered solution for real-time language translation.

Avaya LLC Profile

Company Name

Avaya LLC

Company Website

https://www.avaya.com/en/

HQ Location

2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA

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