Avaya Unified Communications Overview

Avaya offers a stable communication core and advanced collaboration tools. Integrations ensure the existing tech stack remains intact.

Use Cases

Customers recommend Collaboration, Communication Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Avaya Unified Communications.

Other use cases:

  • Workflow Management
  • Engagement Management
  • Customise Loyalty Program
  • Contract Management
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Avaya Unified Communications.

Other priorities:

  • Improve Internal Communications
  • Improve Brand Engagement
  • Scale Best Practices
  • Build Brand Awareness
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Avaya Unified Communications Use-Cases and Business Priorities: Customer Satisfaction Data

Avaya Unified Communications works with different mediums / channels such as Video, and Phone Calls,

Reviews

"...Avaya's Unfiied Communications Platform, Intelligent Xperiences Workplace, is designed to give employees a single app for calling, messaging, meetings, and team collaboration...." Peer review

Comprehensive Insights on Avaya Unified Communications Use Cases

What Are the key features of Avaya Unified Communications for Collaboration?

Avaya Unified Communications Collaboration provides a centralized platform for communication and collaboration. The platform includes tools for calling, messaging, meetings, and team collaboration. Avaya offers a range of features, including HD video, audio, and web conferencing, integrated document storage, and task management.
"...Avaya continues to bring new innovation to this critical industry segment as part of its ongoing commitment and focus on public safety communications and collaboration. ..." Avaya, RapidSOS, and 911 Secure Introduce Public Safety Breakthrough: First Integrated Device Location Discovery Solution For Next Generation Emergency Services

4+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Avaya Unified Communications solved their business needs. Cuspera uses 102 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

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Peers used Avaya Unified Communications for collaboration and communication management

Avaya Unified Communications Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.21/5

Read Reviews (4)
Custom Reports

4.10/5

Read Reviews (6)
Analytics

3.91/5

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.21/5

Read Reviews (4)
Custom Reports

4.10/5

Read Reviews (6)
Analytics

3.91/5

Read Reviews (7)

Software Failure Risk Guidance

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for Avaya Unified Communications

Top Failure Risks for Avaya Unified Communications

Avaya Profile

Company Name

Avaya

Company Website

https://www.avaya.com/en/

HQ Location

2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA

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