Avaya Unified Communications Overview

Avaya offers a stable communication core and advanced collaboration tools. Integrations ensure the existing tech stack remains intact.

Use Cases

Customers recommend Collaboration, Communication Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Avaya Unified Communications.

Other use cases:

  • Workflow Management
  • Engagement Management
  • Customise Loyalty Program
  • Contract Management
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Avaya Unified Communications.

Other priorities:

  • Improve Internal Communications
  • Improve Brand Engagement
  • Scale Best Practices
  • Build Brand Awareness
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Avaya Unified Communications Use-Cases and Business Priorities: Customer Satisfaction Data

Avaya Unified Communications works with different mediums / channels such as Video, and Phone Calls,

Reviews

"...Avaya's Unfiied Communications Platform, Intelligent Xperiences Workplace, is designed to give employees a single app for calling, messaging, meetings, and team collaboration...." Peer review

Comprehensive Insights on Avaya Unified Communications Use Cases

What solutions does Avaya Unified Communications provide for Collaboration?

4+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Avaya Unified Communications solved their business needs. Cuspera uses 102 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

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Peers used Avaya Unified Communications for collaboration and communication management

Avaya Unified Communications Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (4)
Custom Reports

4.10/5 ★

Read Reviews (6)
Analytics

3.91/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.21/5 ★

Read Reviews (4)
Custom Reports

4.10/5 ★

Read Reviews (6)
Analytics

3.91/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Avaya Unified Communications

Top Failure Risks for Avaya Unified Communications

Avaya News

Avaya and Verint Deepen Long-Standing, Award-Winning Partnership to Deliver Advanced ...

Avaya and Verint enhance their partnership to integrate AI solutions, boosting customer experience innovation and flexibility for contact centers across various deployment methods.

29/09/2024 - source

Avaya Unveils Significant Enhancements to the Avaya Experience Platform , Further Elevating the Enterprise Customer Experience

Avaya unveils major upgrades to its Experience Platform, enhancing enterprise customer experiences on avaya.com.

13/05/2024 - source

Avaya Profile

Company Name

Avaya

Company Website

https://www.avaya.com/en/

HQ Location

2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA

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