Avaya Contact Center Overview
Avaya-contact-center expertise transforms customer experience objectives into measurable results. Avaya Experience Platform offers cloud-based contact solutions for organizational improvement.
Use Cases
Customers recommend Communication Management, Engagement Management, Channel Management, as the business use cases that they have been most satisfied with while using Avaya Contact Center.
Business Priorities
Improve Efficiency and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Avaya Contact Center.
Avaya Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
Avaya Contact Center works with different mediums / channels such as Phone Calls. and Promotions.
Comprehensive Insights on Avaya Contact Center Use Cases
How does Avaya Contact Center facilitate Communication Management?
How does Avaya Contact Center facilitate Engagement Management?
7+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Avaya Contact Center solved their business needs. Cuspera uses 111 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used Avaya Contact Center for communication management and engagement management
Avaya Contact Center Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (11) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (11) |
Software Failure Risk Guidance
?for Avaya Contact Center
Top Failure Risks for Avaya Contact Center
Avaya LLC News
Announcing Avaya Infinity Platform - Business Wire
Avaya has introduced the Avaya Infinity Platform, a new solution designed to enhance enterprise communications. The platform aims to deliver unified communications, collaboration, and customer experience capabilities for businesses seeking scalable and flexible technology.
Announcing Avaya Infinity Platform
Avaya announced the Avaya Infinity platform, designed to transform contact centers into connection centers by integrating AI and intelligent orchestration to enhance customer and employee relationships.
The Latest BIG News from SAP, Dialpad, HubSpot, & Avaya - CX Today
Microsoft introduces ten pre-built AI agents for Dynamics Contact Centre, while activist investor Legion pushes for changes at Five9.
Avaya Helps Transcom Eliminate Language Barriers in Customer Service With an AI-Powered Real-Time Translation Solution - Business Wire
Avaya helps Transcom improve customer service by providing an AI-powered solution for real-time language translation.
Avaya LLC Profile
Company Name
Avaya LLC
Company Website
https://www.avaya.com/en/HQ Location
2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA
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