Avaya Contact Center Overview

Avaya-contact-center expertise transforms customer experience objectives into measurable results. Avaya Experience Platform offers cloud-based contact solutions for organizational improvement.

Use Cases

Customers recommend Communication Management, Engagement Management, Channel Management, as the business use cases that they have been most satisfied with while using Avaya Contact Center.

Other use cases:

  • Touchpoint Management
  • Lifetime Value Management
  • Helpdesk Management
  • Contact List Management
  • Measuring Customer Satisfaction
  • Collaboration
  • Managing Social Media Account
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Business Priorities

Improve Efficiency and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Avaya Contact Center.

Other priorities:

  • Acquire Customers
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Avaya Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Avaya Contact Center works with different mediums / channels such as Phone Calls, and Promotions,

Comprehensive Insights on Avaya Contact Center Use Cases

What benefits does Avaya Contact Center offer for Communication Management?

Avaya Contact Center Communication Management enables businesses to record and monitor customer interactions. It analyzes customer feedback, manages call quality, and balances workloads. This solution manages communications across various channels, such as voice calls, website chats, and social media.
"...Record interactions, monitor calls, analyze voice of the customer, manage quality, balance workloads, automate coaching, and more. ..." Contact Center & Customer Interaction Management Solutions

How can Avaya Contact Center enhance your Engagement Management process?

Avaya offers solutions that enhance customer experiences. These solutions include self-service options, routing tools, and agent support. They also provide analytics and workforce engagement features.
"...Amazing customer experiences are vital in driving engagements that promote higher customer lifetime value. ..." Contact Center & Customer Interaction Management Solutions

7+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Avaya Contact Center solved their business needs. Cuspera uses 111 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.


Peers used Avaya Contact Center for communication management and engagement management

Avaya Contact Center Features

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AI Powered


Read Reviews (9)


Read Reviews (14)
Custom Reports


Read Reviews (11)

Software Failure Risk Guidance


for Avaya Contact Center

Top Failure Risks for Avaya Contact Center

Avaya Profile

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HQ Location

2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA