Mitel OpenScape Voice Overview

Atos specializes in crafting digital solutions across artificial intelligence, hybrid cloud, infrastructure management, and decarbonization. The company focuses on transforming both everyday operations and mission-critical tasks. Atos' hybrid cloud services enable businesses to seamlessly integrate cloud and on-premises infrastructure, ensuring flexibility and scalability. Their emphasis on decarbonization reflects a commitment to sustainable practices, aligning with global environmental goals. With a strong focus on enhancing employee experience, Atos provides tools that improve workplace engagement and productivity. These capabilities position Atos as a strategic partner for organizations aiming to innovate and achieve a sustainable competitive advantage.

Use Cases

Customers recommend Collaboration, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Mitel OpenScape Voice.

Other use cases:

  • Workflow Management
  • Offer Management
  • Performance Management
  • Contact List Management
  • Conference Call Management
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Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Mitel OpenScape Voice.

Other priorities:

  • Improve ROI
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Mitel OpenScape Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Mitel OpenScape Voice works with different mediums / channels such as Mobile. and Phone Calls.

Reviews

"...OpenScape Cloud is a carrier grade voice and collaboration solution from the cloud...." Peer review

Atos-Unify-OpenScape merges traditional voice with the digital world, forming a digital workspace hub. It offers unparalleled flexibility and configurability for voice and collaboration solutions.

Popular Business Setting

for Mitel OpenScape Voice

Top Industries

  • Events Services

Popular in

  • Enterprise

Mitel OpenScape Voice is popular in Events Services, and is widely used by Enterprise,

Comprehensive Insights on Mitel OpenScape Voice Use Cases

What benefits does Mitel OpenScape Voice offer for Collaboration?

What solutions does Mitel OpenScape Voice provide for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Mitel OpenScape Voice solved their business needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Sports

CASE STUDY Olympic and Paralympic Games Paris 2024

Eviden, the cyber business unit of Atos, used its AIsaac AI-driven MDR platform to secure the Olympic and Paralympic Games Paris 2024. The challenge was to protect every digital surface during the ev...ent. Eviden analyzed 55 billion cybersecurity events and addressed over 1,000 security tickets. There were zero incidents impacting the Games. The team used 300+ automated response workflows and integrated 40+ cybersecurity tools. 25 partners were connected to the platform for seamless protection.

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Insurance

CASE STUDY Achmea

Elastic Observability helps Achmea monitor its technical infrastructure. Achmea uses Elastic machine learning to find problems and speed up insights. The company fixes system issues for 12 million cu...stomers and 16,000 employees. Achmea now detects and solves issues much faster. Elastic gives a clear view of integration systems. This helps Achmea deliver better performance for employees and customers.

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Hospital & Health Care

CASE STUDY Vienna Healthcare Association (WiGeV)

SAP S/4HANA helped Vienna Healthcare Association merge two legacy SAP ERP systems. Atos led a greenfield implementation to standardize and automate processes. The project created a future-ready found...ation for healthcare operations. SAP Fiori mobile solution improved system controls and user experience. The project faced high complexity and tight deadlines. Experienced SAP consultants ensured successful delivery.

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Pharmaceuticals

CASE STUDY CPI’s Medicines Manufacturing Innovation Center

Atos’s sustainability dashboard gives CPI’s Medicines Manufacturing Innovation Center a clear view of energy use. The dashboard uses cloud technology and open-source tools. It helps CPI use more gree...n power and cut costs. The solution shows energy use by room and includes analytics. CPI can reduce emissions by up to 50%. Atos supports CPI in making pharmaceutical manufacturing more eco-friendly.

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Pharmaceuticals

CASE STUDY Zentiva Pharmaceuticals

SAP S/4HANA Cloud helped Zentiva Pharmaceuticals support rapid growth. Zentiva needed a platform to make its medicines more accessible. Atos implemented SAP S/4HANA on Microsoft Azure Cloud. The new ...ERP platform is scalable, secure, and cost-effective. Zentiva saw a significant reduction in IT spend, including a double-digit drop in operational costs. Atos provided expertise in both Azure and SAP.

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Pharmaceuticals

CASE STUDY CPI

Atos worked with CPI to create enterprise architecture blueprints for pharmaceutical manufacturing. The goal was to help manufacturers adopt new methods with less risk. Atos delivered a set of valida...ted blueprints, including process models and data integration schemas. This helped reduce planning time and made it easier to use new manufacturing processes. The project supports more agile and efficient medicine production.

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lightning

Peers used Mitel OpenScape Voice for collaboration and engagement management

Mitel OpenScape Voice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Mitel OpenScape Voice

Top Failure Risks for Mitel OpenScape Voice

Mitel Networks Corporation News

Partnership

Mitel Launching Global Partner Experience Program

Mitel has launched a global partner experience program to unify its partner ecosystems under a single framework. This initiative aims to empower partners by offering improved tools, marketing resources, and demand-generation programs, enhancing sales enablement and customer engagement. The program supports Mitel's hybrid communications strategy and includes a modern PRM platform with a centralized Salesforce Communities portal for partner access.

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Executive

Mitel Appoints Mike Robinson as CEO to Lead Next Phase of Hybrid Communications Transformation

Mitel has appointed Mike Robinson as the new CEO, succeeding Tarun Loomba. Robinson brings extensive telecom and infrastructure experience to lead Mitel's next phase of hybrid communications transformation. His focus will be on accelerating growth, enhancing financial discipline, and creating long-term customer value. Robinson's leadership aims to build on Mitel's strong foundation and continue its strategic focus on hybrid communications solutions.

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Partnership

Customer-Centric Innovation Takes the Spotlight in Mitel and L-SPARK Unified Communications Accelerator

Mitel and L-SPARK have launched the Mitel Unified Communications Accelerator, selecting companies to integrate their technologies with Mitel's ecosystem. The program provides access to experts and resources, focusing on customer-centric innovation in communication and collaboration. Participants include companies like IDgo, Intelocate, and Micrometrics, offering solutions from AI-powered tools to real-time IoT insights.

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Executive

Mitel Announces New Board of Directors to Enhance Leadership and Accelerate Momentum in the UC Market - telecomreseller.com

Mitel has appointed a new board of directors to strengthen its leadership and drive growth in the unified communications (UC) market. The new board aims to accelerate strategic initiatives and position Mitel for increased competitiveness within the UC sector.

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Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

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Financials

M&A