Mitel OpenScape Voice Overview

Atos specializes in crafting digital solutions across artificial intelligence, hybrid cloud, infrastructure management, and decarbonization. The company focuses on transforming both everyday operations and mission-critical tasks. Atos' hybrid cloud services enable businesses to seamlessly integrate cloud and on-premises infrastructure, ensuring flexibility and scalability. Their emphasis on decarbonization reflects a commitment to sustainable practices, aligning with global environmental goals. With a strong focus on enhancing employee experience, Atos provides tools that improve workplace engagement and productivity. These capabilities position Atos as a strategic partner for organizations aiming to innovate and achieve a sustainable competitive advantage.

Use Cases

Customers recommend Collaboration, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Mitel OpenScape Voice.

Other use cases:

  • Workflow Management
  • Offer Management
  • Performance Management
  • Contact List Management
  • Conference Call Management
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Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Mitel OpenScape Voice.

Other priorities:

  • Improve ROI
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Mitel OpenScape Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Mitel OpenScape Voice works with different mediums / channels such as Mobile. and Phone Calls.

Reviews

"...OpenScape Cloud is a carrier grade voice and collaboration solution from the cloud...." Peer review

Atos-Unify-OpenScape merges traditional voice with the digital world, forming a digital workspace hub. It offers unparalleled flexibility and configurability for voice and collaboration solutions.

Popular Business Setting

for Mitel OpenScape Voice

Top Industries

  • Events Services

Popular in

  • Enterprise

Mitel OpenScape Voice is popular in Events Services, and is widely used by Enterprise,

Comprehensive Insights on Mitel OpenScape Voice Use Cases

What benefits does Mitel OpenScape Voice offer for Collaboration?

How does Mitel OpenScape Voice address your Engagement Management Challenges?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Mitel OpenScape Voice solved their business needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Utilities

CASE STUDY Scottish Water

Atos delivered a cloud managed desktop service for Scottish Water. The challenge was to migrate all Windows devices from Windows 7 to Windows 10 before Windows 7 became obsolete. The COVID-19 lockdow...n forced a rapid shift to remote work for all office-based employees. Atos enabled a secure, optimized, and agile digital workplace. The partnership allowed Scottish Water to transition quickly and maintain productivity.

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Government Administration

CASE STUDY State of California

Atos modernized California's 9-1-1 system. They replaced 25-year-old technology. The new system delivers real-time information to 9-1-1 centers. It reduces response time and increases safety. The sys...tem supports future upgrades like video responses.

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Government Administration

CASE STUDY UGAP

Atos and Open helped UGAP move to the cloud. UGAP needed to support the French public sector in digital transformation. Atos provided cloud design and managed services for all levels of cloud maturit...y. UGAP now offers public sector customers access to digital services for the French Government’s “cloud at the core” strategy. Services are available anytime through a 24 work units’ catalog. This supports ministries, communities, and public service organizations.

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Utilities

CASE STUDY Scottish Water

Atos helped Scottish Water with digital transformation. They built integrated wastewater intelligent networks. These networks gave new insights. Atos quickly set up a digital workplace for 4,000 user...s. They rolled out Windows 10 across the business. This improved how employees work and connect.

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Sports

CASE STUDY International Olympic Committee

Atos delivered IT for the Paris 2024 Olympic Games. They managed 400,000+ accreditations and completed 250,000 hours of testing. Atos provided real-time results for events and introduced AI innovatio...ns. They ensured cybersecurity for the games.

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Sports

CASE STUDY UEFA

Atos delivered key IT services and applications for UEFA EURO 2024. UEFA needed a reliable partner to manage and improve its complex technology for a global audience. Atos supported 200 applications ...and processed 130,000 accreditation requests. The event drew 13 million fans in stadiums and fan zones, and reached a 3.5 billion cumulative TV audience. UEFA praised Atos for helping achieve technological excellence and making the tournament accessible to millions of fans.

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lightning

Peers used Mitel OpenScape Voice for collaboration and engagement management

Mitel OpenScape Voice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Mitel OpenScape Voice

Top Failure Risks for Mitel OpenScape Voice

Mitel Networks Corporation News

Executive

Mitel Announces New Board of Directors to Enhance Leadership and Accelerate Momentum in the UC Market - telecomreseller.com

Mitel has appointed a new board of directors to strengthen its leadership and drive growth in the unified communications (UC) market. The new board aims to accelerate strategic initiatives and position Mitel for increased competitiveness within the UC sector.

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Partnership

Mitel Launches Enhanced Global Partner Experience to Fuel Hybrid Communications Growth - Business Wire

Mitel has launched an enhanced global partner experience, unifying the Mitel and Unify partner ecosystems into a single framework. The initiative streamlines partner tools, incentives, and systems to support growth in hybrid communications, unified communications, and contact center markets. Strategic investments include improved sales enablement, expanded marketing programs, and deeper customer engagement to help partners address AI adoption, data privacy, and business continuity challenges.

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Company

Mitel Emerges from Financial Restructuring, Significantly Reducing Debt and Poised to Drive Hybrid UC Leadership - FinancialContent

Mitel has completed a financial restructuring, eliminating $1.15 billion in debt. This positions the company with a stronger capital structure to focus on hybrid unified communications (UC) solutions. Mitel aims to advance its leadership in the UC market following this significant reduction in financial liabilities.

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Awards

Mitel CX Named Overall Customer Support Solution of the Year In 2025 RemoteTech Breakthrough Awards Program - Business Wire

Mitel CX received the Overall Customer Support Solution of the Year award at the 2025 RemoteTech Breakthrough Awards. The platform uses AI and GenAI-powered virtual agents to automate up to 90% of customer responses, supports hybrid deployment models, and enhances customer engagement for distributed teams. Mitel CX also delivers advanced analytics and automated quality management for customer experience optimization.

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Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

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Financials

M&A