Mitel OpenScape Voice Overview

Atos specializes in crafting digital solutions across artificial intelligence, hybrid cloud, infrastructure management, and decarbonization. The company focuses on transforming both everyday operations and mission-critical tasks. Atos' hybrid cloud services enable businesses to seamlessly integrate cloud and on-premises infrastructure, ensuring flexibility and scalability. Their emphasis on decarbonization reflects a commitment to sustainable practices, aligning with global environmental goals. With a strong focus on enhancing employee experience, Atos provides tools that improve workplace engagement and productivity. These capabilities position Atos as a strategic partner for organizations aiming to innovate and achieve a sustainable competitive advantage.

Use Cases

Customers recommend Collaboration, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Mitel OpenScape Voice.

Other use cases:

  • Workflow Management
  • Offer Management
  • Performance Management
  • Contact List Management
  • Conference Call Management
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Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Mitel OpenScape Voice.

Other priorities:

  • Improve ROI
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Mitel OpenScape Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Mitel OpenScape Voice works with different mediums / channels such as Mobile. and Phone Calls.

Reviews

"...OpenScape Cloud is a carrier grade voice and collaboration solution from the cloud...." Peer review

Atos-Unify-OpenScape merges traditional voice with the digital world, forming a digital workspace hub. It offers unparalleled flexibility and configurability for voice and collaboration solutions.

Popular Business Setting

for Mitel OpenScape Voice

Top Industries

  • Events Services

Popular in

  • Enterprise

Mitel OpenScape Voice is popular in Events Services, and is widely used by Enterprise,

Comprehensive Insights on Mitel OpenScape Voice Use Cases

What solutions does Mitel OpenScape Voice provide for Collaboration?

How efficiently Does Mitel OpenScape Voice manage your Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Mitel OpenScape Voice solved their business needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Utilities

CASE STUDY Swiss Post

SAP helped Swiss Post improve digital operations. Swiss Post needed smooth, reliable systems for growth. Atos provided expert SAP support. This made data safer and work more efficient. Swiss Post saw... better digital transformation and eco-friendly logistics. The company now runs smoother and supports future growth.

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Insurance

CASE STUDY Achmea

Elastic Observability helps Achmea monitor its technical infrastructure. Achmea uses Elastic machine learning to find problems and speed up insights. The company fixes system issues for 12 million cu...stomers and 16,000 employees. Achmea now detects and solves issues much faster. Elastic gives a clear view of integration systems. This helps Achmea deliver better performance for employees and customers.

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Sports

CASE STUDY UEFA

Atos delivered key IT services and applications for UEFA EURO 2024. UEFA needed a reliable partner to manage and improve its complex technology for a global audience. Atos supported 200 applications ...and processed 130,000 accreditation requests. The event drew 13 million fans in stadiums and fan zones, and reached a 3.5 billion cumulative TV audience. UEFA praised Atos for helping achieve technological excellence and making the tournament accessible to millions of fans.

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Government Administration

CASE STUDY UGAP

Atos and Open helped UGAP move to the cloud. UGAP needed to support the French public sector in digital transformation. Atos provided cloud design and managed services for all levels of cloud maturit...y. UGAP now offers public sector customers access to digital services for the French Government’s “cloud at the core” strategy. Services are available anytime through a 24 work units’ catalog. This supports ministries, communities, and public service organizations.

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Pharmaceuticals

CASE STUDY Zentiva Pharmaceuticals

SAP S/4HANA Cloud helped Zentiva Pharmaceuticals support rapid growth. Zentiva needed a platform to make its medicines more accessible. Atos implemented SAP S/4HANA on Microsoft Azure Cloud. The new ...ERP platform is scalable, secure, and cost-effective. Zentiva saw a significant reduction in IT spend, including a double-digit drop in operational costs. Atos provided expertise in both Azure and SAP.

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Hospital & Health Care

CASE STUDY Vienna Healthcare Association (WiGeV)

SAP S/4HANA helped Vienna Healthcare Association merge two legacy SAP ERP systems. Atos led a greenfield implementation to standardize and automate processes. The project created a future-ready found...ation for healthcare operations. SAP Fiori mobile solution improved system controls and user experience. The project faced high complexity and tight deadlines. Experienced SAP consultants ensured successful delivery.

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lightning

Peers used Mitel OpenScape Voice for collaboration and engagement management

Mitel OpenScape Voice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Mitel OpenScape Voice

Top Failure Risks for Mitel OpenScape Voice

Mitel Networks Corporation News

Partnership

Mitel Launching Global Partner Experience Program

Mitel has launched a global partner experience program to unify its partner ecosystems under a single framework. This initiative aims to empower partners by offering improved tools, marketing resources, and demand-generation programs, enhancing sales enablement and customer engagement. The program supports Mitel's hybrid communications strategy and includes a modern PRM platform with a centralized Salesforce Communities portal for partner access.

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Partnership

Customer-Centric Innovation Takes the Spotlight in Mitel and L-SPARK Unified Communications Accelerator

Mitel and L-SPARK have launched the Mitel Unified Communications Accelerator, selecting companies to integrate their technologies with Mitel's ecosystem. The program provides access to experts and resources, focusing on customer-centric innovation in communication and collaboration. Participants include companies like IDgo, Intelocate, and Micrometrics, offering solutions from AI-powered tools to real-time IoT insights.

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Executive

Mitel Announces New Board of Directors to Enhance Leadership and Accelerate Momentum in the UC Market - telecomreseller.com

Mitel has appointed a new board of directors to strengthen its leadership and drive growth in the unified communications (UC) market. The new board aims to accelerate strategic initiatives and position Mitel for increased competitiveness within the UC sector.

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Partnership

Mitel Launches Enhanced Global Partner Experience to Fuel Hybrid Communications Growth

Mitel has launched a new global partner experience that unifies Mitel and Unify partner ecosystems. This initiative aims to support partners in growing with Mitel's hybrid communications strategy by offering a streamlined, scalable framework with integrated systems and harmonized incentives.

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Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

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Financials

M&A