Mitel OpenScape Voice Overview

Atos specializes in crafting digital solutions across artificial intelligence, hybrid cloud, infrastructure management, and decarbonization. The company focuses on transforming both everyday operations and mission-critical tasks. Atos' hybrid cloud services enable businesses to seamlessly integrate cloud and on-premises infrastructure, ensuring flexibility and scalability. Their emphasis on decarbonization reflects a commitment to sustainable practices, aligning with global environmental goals. With a strong focus on enhancing employee experience, Atos provides tools that improve workplace engagement and productivity. These capabilities position Atos as a strategic partner for organizations aiming to innovate and achieve a sustainable competitive advantage.

Use Cases

Customers recommend Collaboration, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Mitel OpenScape Voice.

Other use cases:

  • Workflow Management
  • Offer Management
  • Performance Management
  • Contact List Management
  • Conference Call Management
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Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Mitel OpenScape Voice.

Other priorities:

  • Improve ROI
See all business priorities See less business priorities

Mitel OpenScape Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Mitel OpenScape Voice works with different mediums / channels such as Mobile. and Phone Calls.

Reviews

"...OpenScape Cloud is a carrier grade voice and collaboration solution from the cloud...." Peer review

Peer review evidence (same sources as the product rating summary)

"...The Atos Unify OpenScape Enterprise Express all-in-one solution combines voice, unified communication and collaboration as well as mobility into one streamlined package for mid-size enterprise customers. ..." OpenScape Enterprise Express
"...Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. ..." Atos Unify
"...And it retains local billing and call detail recording, so records management isn t lost...." Atos Unify OpenScape Branch

Atos-Unify-OpenScape merges traditional voice with the digital world, forming a digital workspace hub. It offers unparalleled flexibility and configurability for voice and collaboration solutions.

Popular Business Setting

for Mitel OpenScape Voice

Top Industries

  • Events Services

Popular in

  • Enterprise

Mitel OpenScape Voice is popular in Events Services, and is widely used by Enterprise,

Mitel OpenScape Voice Customer wins, Customer success stories, Case studies

What benefits does Mitel OpenScape Voice offer for Collaboration?

How does Mitel OpenScape Voice address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Mitel OpenScape Voice solved their business needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

EuroAirport Basel-Mulhouse-Freiburg - Transportation/Trucking/Railroad - Large

Mulhouse, France

EuroAirport Basel-Mulhouse-Freiburg used Mitel's MiVoice 5000 system to connect over 200 companies and more than 3,000 endpoints across multiple sites. The airport needed a secure, redundant telecom ...solution that worked with both TDM and VoIP technologies. Mitel delivered geographically redundant servers and centralized media gateways for maximum uptime. The new system connects to three public networks and supports fast maintenance. EuroAirport reports high satisfaction with the new communication system.

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City of Hasselt - Government Administration - Medium

Hasselt, Belgium

The City of Hasselt needed a better communication system to improve citizen service. By updating its technology, Hasselt merged municipal and social services into one modern, centralized building. Th...e new system unified collaboration, conferencing, and messaging. Real-time communication tools improved user and customer experience. Internal reporting features helped streamline operations and boost productivity. Reliable contact center technology increased citizen satisfaction.

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Blanchard Valley Health System (BVHS) - Hospital & Health Care - Large

Findlay, USA

Mitel helped Blanchard Valley Health System launch a telemedicine platform during the Covid-19 pandemic. The new communication system enabled remote consultations and supported patients in crisis. BV...HS reduced costs by eliminating expensive maintenance contracts. The solution was easy to manage and allowed fast adaptation to changing needs. The platform scaled with BVHS’s growth and improved reliability for healthcare operations.

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Chervon - Manufacturing - Large

Nanjing, China

Mitel helped Chervon connect eight offices in the US and Canada with unified communications. The company needed a flexible, cost-effective solution to support rapid growth and global expansion. Mitel...'s system improved call quality and made international calls between China and North America free. Chervon reduced phone costs, simplified administration, and boosted productivity for mobile staff. The platform scaled easily as the company grew.

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Carlsberg Breweries - Consumer Goods - Very Large

Copenhagen, Denmark

Carlsberg Breweries unified its phone system across 9 European countries. The company needed seamless connectivity and lower total cost of ownership. Mitel delivered a reliable, scalable communicatio...ns solution. Carlsberg achieved 38% cost savings. SAP integration improved customer experience. The system supports business growth and changing needs.

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Van Mossel Group (VMG) - Retail - Large

Waalwijk, Netherlands

Mitel helped Van Mossel Group unify communications across 60 sites and 400 users. VMG replaced many old phone systems with MiVoice Business and MiContact Center. Over 120 customer-facing staff now us...e a single platform for calls, messages, and reporting. Employees gained more flexibility for remote work with unified communications. The new system improved customer service and made it easier to add new users and sites as VMG grows.

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lightning

Peers used Mitel OpenScape Voice for collaboration and engagement management

Mitel OpenScape Voice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Mitel OpenScape Voice

Top Failure Risks for Mitel OpenScape Voice

Mitel Networks Corporation News

Partnership

Nimans Announces New Agreement as Mitel's Distributor in the UK

Mitel has partnered with Nimans to distribute its communication solutions in the UK. This agreement allows Nimans to offer Mitel's cloud-based phone systems, collaboration tools, and contact center solutions. The partnership aims to enhance communication capabilities for businesses across the UK, leveraging Nimans' industry expertise and logistics capabilities.

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Product

Mitel Introduces H60 DECT Headset Bringing AI-Powered Communications to ...

Mitel has launched the H60 DECT headset, an AI-powered device designed for frontline workers in industries such as retail, healthcare, and manufacturing. The headset integrates with Mitel Workflow Studio, enabling hands-free communication and AI-driven workflows. It supports real-time data retrieval and operational execution, enhancing decision-making and productivity. The H60 will be globally available on July 31.

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Awards

Mitel Workflow Studio wins global remote-work innovation award

Mitel Workflow Studio has won the "Remote Work Tech Innovation of the Year" award at the RemoteTech Breakthrough Awards. This recognition highlights Mitel's innovative approach in integrating communication and business processes through a low-code/no-code platform, enhancing remote and hybrid work efficiency.

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Partnership

Britannic Awarded Mitel Contact Centre Specialisation Partner Status

Britannic Technologies has been awarded the Contact Centre Specialisation Partner status in Mitel's Global Partner Programme. This recognition highlights Britannic's expertise and commitment in delivering advanced contact centre solutions in collaboration with Mitel. The partnership aims to enhance customer experience through innovative AI solutions and Mitel's telephony offerings.

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Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

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Financials

M&A