Astrea Case Merge Overview

Astrea Case Merge is a Salesforce Lightning component by Astrea IT Services that merges duplicate cases using dynamic multi-criteria. It features a user-friendly, point-and-click graphical interface.

Here's the scoop on Astrea Case Merge! We've gathered over 39 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if Astrea Case Merge is right for your needs? Our Cuspera AI engine can evaluate how Astrea Case Merge fits your specific business needs, industry, and context. Get your personalized assessment report today.

Astrea Case Merge supports business activities such as:

  • Onboarding
  • Customer Feedback Management
  • Lifetime Value Management
  • Customer Case Management
  • Sending & Publishing Communications

Astrea Case Merge Real Estate Vertical is its biggest customer base.

Reviews

"...Plus, Astrea's development team has been quick to act on my feedback and suggestions for improvement. ...." Peer review by Ben R., Mac + Sustainability Coach, Information Technology and Services

Astrea Case Merge Reviews

11 buyers and buying teams have used Cuspera to assess how well Astrea Case Merge solved their business needs. Cuspera uses 39 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Use Cases

Peers recommend Onboarding , Customer Feedback Management , Lifetime Value Management , as the business use cases that they have been most satisfied while using Astrea Case Merge.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Onboarding

3.88/5 ★

Read Reviews (2)

"...Plus, Astrea's development team has been quick to act on my feedback and suggestions for improvement. ...."
Customer Feedback Management

3.42/5 ★

Read Reviews (1)

"...Plus, Astrea's development team has been quick to act on my feedback and suggestions for improvement. ...."
Lifetime Value Management

3.42/5 ★

Read Reviews (1)

"...Great value for my customers. ...."
PEER EXPERIENCES
Onboarding

3.88/5 ★

Read Reviews (2)

"...Plus, Astrea's development team has been quick to act on my feedback and suggestions for improvement. ...." Peer review by Ben R., Mac + Sustainability Coach, Information Technology and Services
Customer Feedback Management

3.42/5 ★

Read Reviews (1)

"...Plus, Astrea's development team has been quick to act on my feedback and suggestions for improvement. ...." Peer review by Ben R., Mac + Sustainability Coach, Information Technology and Services
Lifetime Value Management

3.42/5 ★

Read Reviews (1)

"...Great value for my customers. ...." Peer review by Juul S., Senior Consultant, Computer Software

Customer Stories

Large-scale Auto and EV Accessories Distributor - Automotive - Large

Salesforce B2C Commerce Cloud helped a large auto and EV accessories distributor cut bulk order processing time by 50%. The solution enabled bulk ordering, multi-shipping, and fast checkout. Klaviyo ...integration improved customer retention and repeat orders. The business now handles thousands of SKUs online and is ready to grow in the EV market. Manual processes were replaced with a digital-first model for better efficiency.

Private Healthcare Organization - Hospital & Health Care

A private healthcare organization had trouble combining patient data from different third-party systems. They needed to bring all patient records into Salesforce Health Cloud and keep the data safe a...nd compliant. Astrea IT Services used MuleSoft to connect the systems and move the data. They made sure the data was secure, followed rules like HIPAA and GDPR, and worked in real time and in batches. Now, the healthcare team can see all patient information in one place and add new data sources easily.

Canada based Boutique Consulting firm - Marketing And Advertising

A Canada based boutique consulting firm wanted to see mashup data from Shopify, Google Analytics, Bing, Facebook, and Google Adwords in Klipfolio. The challenge was to fetch data from 20 client accou...nts for each API and handle large amounts of Shopify data, which caused errors due to Klipfolio's data source size limit. The team first tried using the MAPFLAT function but faced slow dashboard loading times. They then created monthly data sources and adjusted for timezone differences. In the end, they developed 60 dashboards and 180 Klips, successfully showing the mashup data.

A large US based consulting firm - Management Consulting

A large US consulting firm needed a better way to see their team's workload. They wanted a quick view of open tickets, due dates, and work complexity. Astrea IT Services built a lightning component t...o show employee workload by priority. The tool uses color coding and shows hours assigned to each ticket. Now, the client can easily see who is available and assign tasks faster.

FinancialForce - Information Technology And Services

FinancialForce needed a way to gather project information in one place. They also wanted to manage resources and track work hours for each project. Astrea built an app with project lists, date picker...s, and buttons to show assignments and tasks. The app lets users see all tasks and resources for a selected week. It helps track resources, working hours, and expenses for each project. The app makes it easy to manage projects and resources in one place.

A US based company which provide consulting services and analytics software to law firms and professional services organizations - Information Technology And Services

A US-based company needed better user authentication and branding for their support system. They wanted to control user access, match their website's look, and track service requests from email and s...ocial media. Astrea IT Services set up admin-approved logins, customized Desk.com to match the website, and enabled multichannel support. Now, only approved users can access resources, the support system matches the brand, and all service requests are tracked in Salesforce. The company’s email signatures also match their website theme.

Based on peer insights

Cuspera recommends Astrea Case Merge for

Use Cases Onboarding , Customer Feedback Management , Lifetime Value Management
Industries Real Estate, Non-Profit Organization Management, Information Technology And Services

Popular Business Setting

for Astrea Case Merge

Top Industries

  • Real Estate
  • Non-Profit Organization Management
  • Information Technology and Services

Popular in

  • Small Business
  • Enterprise
  • Mid Market

IT and Other Capabilities

for Astrea Case Merge

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.68/5 ★

Read Reviews (3)
Data Export

2.68/5 ★

Read Reviews (3)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.68/5 ★

Read Reviews (3)
Data Export

2.68/5 ★

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

3.81/5 ★

Read Reviews (3)
24/7 Support

3.54/5 ★

Read Reviews (10)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

3.81/5 ★

Read Reviews (3)
24/7 Support

3.54/5 ★

Read Reviews (10)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.79/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.79/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Astrea Case Merge

Top Failure Risks for Astrea Case Merge

Vendor Profile Details

Company Name

Astreait Technologies.

Company Website

https://astreait.com/

HQ Location

C-52, Sector 65, Noida, UP 201304, IN

Employees

101-250

Social

Financials

PRIVATE