ArcGIS Workforce Overview

ArcGIS Workforce is a mobile app that coordinates field workers using location data. It can be tried for free for 21 days.

This is a summary of the comprehensive capabilities and benefits of ArcGIS Workforce based on over 42 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if ArcGIS Workforce is right for your needs? Our Cuspera AI engine can evaluate how ArcGIS Workforce fits your specific business needs, industry, and context. Get your personalized assessment report today.

ArcGIS Workforce supports business activities such as:

  • Tracking & Monitoring Communications
  • Lead Tracking
  • Onboarding
  • Workflow Management
  • Sending & Publishing Communications

ArcGIS Workforce can help you with many business goals, such as Improve Consistency.

ArcGIS Workforce was founded in 1969.

ArcGIS Workforce Reviews

11 buyers and buying teams have used Cuspera to assess how well ArcGIS Workforce solved their business needs. Cuspera uses 42 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Business Priorities

Improve Consistency is the most popular business priority peers achieved using ArcGIS Workforce.

Use Cases

Peers recommend Tracking & Monitoring Communications , Lead Tracking , Onboarding , as the business use cases that they have been most satisfied while using ArcGIS Workforce.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Tracking & Monitoring Communications

3.79/5

Read Reviews (3)

"...A real-time dashboard allows you to make decisions at a glance by monitoring, tracking, and assessing field activities. ..." Mobile Field Workforce App - Coordination at Your Fingertips
Lead Tracking

4.14/5

Read Reviews (3)

"...A real-time dashboard allows you to make decisions at a glance by monitoring, tracking, and assessing field activities. ..." Mobile Field Workforce App - Coordination at Your Fingertips
Onboarding

3.47/5

Read Reviews (1)

"...In conclusion, ArcGIS has end-to-end support for deep learning from hosting the data, to exporting training samples and training a deep learning model, to detecting objects across a large region and driving field activity...." How we did it: End-to-end deep learning in ArcGIS
PEER EXPERIENCES
Tracking & Monitoring Communications

3.79/5

Read Reviews (3)

"...A real-time dashboard allows you to make decisions at a glance by monitoring, tracking, and assessing field activities. ..." Mobile Field Workforce App - Coordination at Your Fingertips
Lead Tracking

4.14/5

Read Reviews (3)

"...A real-time dashboard allows you to make decisions at a glance by monitoring, tracking, and assessing field activities. ..." Mobile Field Workforce App - Coordination at Your Fingertips
Onboarding

3.47/5

Read Reviews (1)

"...In conclusion, ArcGIS has end-to-end support for deep learning from hosting the data, to exporting training samples and training a deep learning model, to detecting objects across a large region and driving field activity...." How we did it: End-to-end deep learning in ArcGIS

Customer Stories

Powerco - Utilities - Large

New Plymouth, New Zealand

Powerco used Esri's ArcGIS suite to improve asset renewal planning. The company faced aging infrastructure and needed better ways to identify which assets to renew. ArcGIS tools enabled Powerco to vi...sualize asset health, risk, and renewal needs using spatial analysis and smart mapping. As a result, Powerco quadrupled its annual renewal projects from 30 to 120. Engineers now make faster, data-driven decisions, improving safety and reliability for customers.

Muğla Metropolitan Municipality - Government Administration - Large

Muğla, Turkey

Muğla Metropolitan Municipality used ArcGIS Enterprise and GIS tools to connect departments and centralize data. The city launched over 40 GIS-based apps, improving planning, disaster response, and p...ublic services. Staff now use real-time mapping and field data collection for faster decisions. The new system reduced delays and manual work. Leaders use dashboards to monitor emergencies and manage resources. This digital transformation increased efficiency and resident satisfaction.

Powerco - Utilities - Large

New Plymouth, New Zealand

Powerco used Esri's ArcGIS suite to improve asset renewal planning. The company faced challenges with aging infrastructure and needed better ways to identify and prioritize renewals. ArcGIS tools ena...bled Powerco to visualize asset health, risk, and criticality using spatial analysis and smart mapping. This led to a fourfold increase in annual renewal projects, from 30 to 120. Engineers now make faster, data-driven decisions, improving safety and reliability for over 300,000 customers.

Muğla Metropolitan Municipality - Government Administration - Large

Muğla, Turkey

Muğla Metropolitan Municipality used ArcGIS Enterprise and GIS tools to connect departments and centralize data. They launched over 40 GIS-based apps to improve planning, disaster response, and publi...c services. Staff now collect and share field data in real time, reducing delays and manual work. The city tracks assets, manages emergencies, and responds to residents faster. Centralized dashboards help leaders make better decisions using up-to-date maps and data.

Based on peer insights

Cuspera recommends ArcGIS Workforce for

Use Cases Tracking & Monitoring Communications , Lead Tracking , Onboarding
Business Priority Improve Consistency

IT and Other Capabilities

for ArcGIS Workforce

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.90/5

Read Reviews (4)
Data Import

3.21/5

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.90/5

Read Reviews (4)
Data Import

3.21/5

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.26/5

Read Reviews (2)
Phone Support

2.97/5

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.26/5

Read Reviews (2)
Phone Support

2.97/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.07/5

Read Reviews (11)
Analytics

3.80/5

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.07/5

Read Reviews (11)
Analytics

3.80/5

Read Reviews (3)

Software Failure Risk Guidance

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for ArcGIS Workforce

Top Failure Risks for ArcGIS Workforce

Vendor Profile Details

Company Name

Esri.

Year Founded

1969

HQ Location

380 New York St., Redlands, CA 92373, US

Employees

1001-5000

Social

Financials

PRIVATE