Acqueon Engagement Survey Manager (iAssist) Overview

Acqueon Survey Manager (iAssist) is software for contact centers focused on customer surveys and Voice of the Customer. It helps gather and analyze customer feedback efficiently.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Acqueon Engagement Survey Manager (iAssist).

Other use cases:

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Acqueon Engagement Survey Manager (iAssist) Use-Cases and Business Priorities: Customer Satisfaction Data

Acqueon Engagement Survey Manager (iAssist)'s features include Feedback Surveys. and Acqueon Engagement Survey Manager (iAssist) support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Acqueon Engagement Survey Manager (iAssist) analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...Acqueon Survey Manager (iAssist) is Customer Survey and Voice of the Customer software for contact centers...." Survey & Voice of the Customer Software
"...What makes Acqueon Engagement Survey Manager unique?..." Survey & Voice of the Customer Software
"...Acqueon Survey Manager (iAssist) is Customer Survey and Voice of the Customer software for contact centers...." Survey & Voice of the Customer Software

Acqueon Engagement Survey Manager (iAssist) Customer wins, Customer success stories, Case studies

How efficiently Does Acqueon Engagement Survey Manager (iAssist) manage your Customer Feedback Management?

What benefits does Acqueon Engagement Survey Manager (iAssist) offer for Engagement Management?

Major West Coast Health System - Hospital & Health Care - Very Large

Acqueon Campaigns helped a major West Coast health system modernize collections and improve compliance. The provider struggled with outdated campaign tools, data overload, and underperforming collect...ions. Acqueon integrated seamlessly with their CRM, enabling omnichannel patient engagement and campaign automation. Results included 58% patient satisfaction, 29% faster payment, 47% more patients using self-service, and twice as many campaigns executed. The solution ensured compliance and reduced costs by cutting third-party vendors.

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DISH Network - Telecommunications

Acqueon Campaign Manager replaced DISH Network's outdated Noble Systems platform. DISH faced slow campaign tools and incomplete customer records. Acqueon integrated with their Cisco Contact Center an...d mobile app in under 6 months. DISH saw a 25% efficiency improvement, 30% higher connect rate, and 28% boost in customer satisfaction. The number of campaigns executed more than doubled.

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Acqueon Engagement Survey Manager (iAssist) Features

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FEATURE RATINGS AND REVIEWS
Analytics

3.91/5 ★

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CAPABILITIES RATINGS AND REVIEWS
Analytics

3.91/5 ★

Read Reviews (3)

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Top Failure Risks for Acqueon Engagement Survey Manager (iAssist)

Acqueon Technologies Inc. News

M&A

Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions - CX Today

Five9 has completed its acquisition of Acqueon to enhance customer interaction capabilities with a new orchestration engine.

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M&A

Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities - CX Today

Five9 is acquiring Acqueon, emphasizing its orchestration and omnichannel strengths.

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M&A

Five9 CEO: Acqueon Buy To Take AI Customer Engagement To A New Level - CRN

Five9's CEO announced Acqueon's acquisition to enhance AI-driven customer engagement.

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M&A

INTRIGUE: Five9 Just Acquired Acqueon and The Czar Has Questions - The National Law Review

Five9 has acquired Acqueon, raising questions in the industry.

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Acqueon Technologies Inc. Profile

Company Name

Acqueon Technologies Inc.

Company Website

https://www.acqueon.com/

HQ Location

San Jose, California, US

Employees

11-50

Social

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Financials

PRIVATE