Acqueon Engagement for Cisco Enterprise (LCM) Overview

Acqueon Engagement for Cisco Enterprise LCM is an outbound dialer and campaign management software for various Cisco Contact Centers. It optimizes outbound communication and campaign efficiency.

Use Cases

Customers recommend Engagement Management, Campaign Management, Contacts History, as the business use cases that they have been most satisfied with while using Acqueon Engagement for Cisco Enterprise (LCM).

Other use cases:

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Acqueon Engagement for Cisco Enterprise (LCM) Use-Cases and Business Priorities: Customer Satisfaction Data

Acqueon Engagement for Cisco Enterprise (LCM) works with different mediums / channels such as Phone Calls.

Peer review evidence (same sources as the product rating summary)

"...What if there was a smarter and more proactive answer to customer engagement? ..." Acqueon Engagement for Cisco Enterprise | List & Campaign Manager by
"...Acqueon List and Campaign Manager (LCM) is an outbound dialer and campaign management software for Cisco Unified, Packaged, and Hosted Contact Centers. ..." Acqueon Engagement for Cisco Enterprise | List & Campaign Manager by
"...Improve agent productivity with call guides, customer history, call dispositions, and an array of other gadgets. ..." Acqueon Engagement for Cisco Enterprise | List & Campaign Manager by

Acqueon Engagement for Cisco Enterprise (LCM) Customer wins, Customer success stories, Case studies

How can Acqueon Engagement for Cisco Enterprise (LCM) enhance your Engagement Management process?

Major West Coast Health System - Hospital & Health Care - Very Large

Acqueon Campaigns helped a major West Coast health system modernize collections and improve compliance. The provider struggled with outdated campaign tools, data overload, and underperforming collect...ions. Acqueon integrated seamlessly with their CRM, enabling omnichannel patient engagement and campaign automation. Results included 58% patient satisfaction, 29% faster payment, 47% more patients using self-service, and twice as many campaigns executed. The solution ensured compliance and reduced costs by cutting third-party vendors.

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DISH Network - Telecommunications

Acqueon Campaign Manager replaced DISH Network's outdated Noble Systems platform. DISH faced slow campaign tools and incomplete customer records. Acqueon integrated with their Cisco Contact Center an...d mobile app in under 6 months. DISH saw a 25% efficiency improvement, 30% higher connect rate, and 28% boost in customer satisfaction. The number of campaigns executed more than doubled.

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Acqueon Engagement for Cisco Enterprise (LCM) Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.16/5 ★

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CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.16/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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Top Failure Risks for Acqueon Engagement for Cisco Enterprise (LCM)

Acqueon Technologies Inc. News

M&A

Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions - CX Today

Five9 has completed its acquisition of Acqueon to enhance customer interaction capabilities with a new orchestration engine.

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M&A

Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities - CX Today

Five9 is acquiring Acqueon, emphasizing its orchestration and omnichannel strengths.

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M&A

Five9 CEO: Acqueon Buy To Take AI Customer Engagement To A New Level - CRN

Five9's CEO announced Acqueon's acquisition to enhance AI-driven customer engagement.

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M&A

INTRIGUE: Five9 Just Acquired Acqueon and The Czar Has Questions - The National Law Review

Five9 has acquired Acqueon, raising questions in the industry.

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Acqueon Technologies Inc. Profile

Company Name

Acqueon Technologies Inc.

Company Website

https://www.acqueon.com/

HQ Location

San Jose, California, US

Employees

11-50

Social

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Financials

PRIVATE